Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Which is completely in accurateI never made a reservationThey did not confirm with me nor did they send me an email confirmation as I said in my original complaintThey're completely unprofessional they lied about their class and then when I showed up at their school no one was thereThis is a complete scamI would not waste my time filing a complaint just for fun
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
On April [redacted] at 3:33pm the client registered for the May [redacted] 5:30pm Pre-licensing Class scheduled at our Manhattan location. Both registration and payment were done over the phone. The New York Auto School does have different phone numbers for each of its 3 locations and in an effort to...
improve our response time to our clients, all lines ring simultaneously in all our locations. When we register students over the phone, we make sure to explain the 24 hour cancellation/rescheduling policy in addition to the same one sent in our email communications.According to our phone records, we have received/missed/made the following calls from and to the telephone number on our system client profile, in chronological order from earliest to latest:(this information may be edited to protect customer's privacy)Phone Date & Time Call Type From/To Notes Mins[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Our records show that from the registration date to the scheduled class date, the client reached out to us for the first time after the class had already begun 35 minutes ago. Due to DMV regulations we are not allowed to let students take the class if they are 15 minutes late to the class. It is important to note that the 4 attempts made on May [redacted] were also made outside office business hours and that was the reason why no one answered the call. An additional record from the number listed as Daytime Phone on this complaint appears in our records. That missed call was made also on May [redacted] at 6:11pm.Our records also show that on April [redacted] the client left a 44 second voicemail inquiring for information about the class. No other voicemails have been received from his number(s). All our phone lines have been active and working properly.On May [redacted] at 11:47am, Operations Management answered the phone call and spoke to the client (all our lines were busy that morning). He was very upset because he claimed never received his confirmation email and he alleged that he had been trying to reach us over the phone and leaving voicemails for several days already with no success. To address the first claim he was requested to provide his name. All of his information was and still is in our system. Our system allows us to see if our email communications have been delivered, opened, clicked, etc. Even though the email that the office typed for his registration appeared to have the extension .com repeated ([redacted], the system didn't reject/bounce such email and it appeared as delivered. The system will only show "delivered" if the receiving server accepts it.To address the second claim, the phone report was pulled in real time as the person who was speaking to the client has the credentials to do it, and it was explained to the client that our first record of him trying to call us was 35 minutes past the beginning of the class and outside business hours. The 24 hour cancellation/rescheduling policy was explained to him at this point. The client got very upset and claimed that he was at the site and that the class never took place. It was explained to him that the class took place at the scheduled time with 10 more students as our DMV official records show. The client insisted that the phone numbers were changed on the website multiple times over the weekend and he beleived the business was a scam because nobody answers the phone or replies to his voicemails. It was explained to him that all lines ring simultaneously in all our locations and that our records show that he tried to contact us many times after the class had already begun. Th e client threatened to report us to the Revdex.com because the business was a scam, because the class never took place as he was at the location and because the phone lines were changed several times on the website. The client hang up before any agreement could be reached. The call had a duration of 3 minutes. We could re-schedule the class at no cost to the client. However, we will prefer to use a different email address to ensure that our email communications have been received and opened. We could use the email filed on this complaint. In this case the client could let us know what date he will prefer to take his class.
The business has responded. Please see below:Due to a miscommunication error customer was charged for a package of automatic driving lessons when what he was looking for was manual transmission lessons. At a later time the misunderstanding was explained but customer insists that services must...
be rendered at the price of automatic driving lessons. Unfortunately the amount difference exceeds our operational costs. It was a communications error not worth this amount. We consider this a very unfair demand. Provided that prospective student driver qualifies for driving in the state of New York we are willing to cut the difference by 50%
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. This is the same resolution I offered over a month ago and am happy you helped us come to an agreement.
Thank you very much for your assistance.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Which is completely in accurateI never made a reservationThey did not confirm with me nor did they send me an email confirmation as I said in my original complaintThey're completely unprofessional they lied about their class and then when I showed up at their school no one was thereThis is a complete scamI would not waste my time filing a complaint just for fun
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
On April [redacted] at 3:33pm the client registered for the May [redacted] 5:30pm Pre-licensing Class scheduled at our Manhattan location. Both registration and payment were done over the phone. The New York Auto School does have different phone numbers for each of its 3 locations and in an effort to...
improve our response time to our clients, all lines ring simultaneously in all our locations. When we register students over the phone, we make sure to explain the 24 hour cancellation/rescheduling policy in addition to the same one sent in our email communications.According to our phone records, we have received/missed/made the following calls from and to the telephone number on our system client profile, in chronological order from earliest to latest:(this information may be edited to protect customer's privacy)Phone Date & Time Call Type From/To Notes Mins[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Our records show that from the registration date to the scheduled class date, the client reached out to us for the first time after the class had already begun 35 minutes ago. Due to DMV regulations we are not allowed to let students take the class if they are 15 minutes late to the class. It is important to note that the 4 attempts made on May [redacted] were also made outside office business hours and that was the reason why no one answered the call. An additional record from the number listed as Daytime Phone on this complaint appears in our records. That missed call was made also on May [redacted] at 6:11pm.Our records also show that on April [redacted] the client left a 44 second voicemail inquiring for information about the class. No other voicemails have been received from his number(s). All our phone lines have been active and working properly.On May [redacted] at 11:47am, Operations Management answered the phone call and spoke to the client (all our lines were busy that morning). He was very upset because he claimed never received his confirmation email and he alleged that he had been trying to reach us over the phone and leaving voicemails for several days already with no success. To address the first claim he was requested to provide his name. All of his information was and still is in our system. Our system allows us to see if our email communications have been delivered, opened, clicked, etc. Even though the email that the office typed for his registration appeared to have the extension .com repeated ([redacted], the system didn't reject/bounce such email and it appeared as delivered. The system will only show "delivered" if the receiving server accepts it.To address the second claim, the phone report was pulled in real time as the person who was speaking to the client has the credentials to do it, and it was explained to the client that our first record of him trying to call us was 35 minutes past the beginning of the class and outside business hours. The 24 hour cancellation/rescheduling policy was explained to him at this point. The client got very upset and claimed that he was at the site and that the class never took place. It was explained to him that the class took place at the scheduled time with 10 more students as our DMV official records show. The client insisted that the phone numbers were changed on the website multiple times over the weekend and he beleived the business was a scam because nobody answers the phone or replies to his voicemails. It was explained to him that all lines ring simultaneously in all our locations and that our records show that he tried to contact us many times after the class had already begun. Th e client threatened to report us to the Revdex.com because the business was a scam, because the class never took place as he was at the location and because the phone lines were changed several times on the website. The client hang up before any agreement could be reached. The call had a duration of 3 minutes. We could re-schedule the class at no cost to the client. However, we will prefer to use a different email address to ensure that our email communications have been received and opened. We could use the email filed on this complaint. In this case the client could let us know what date he will prefer to take his class.
The business has responded. Please see below:Due to a miscommunication error customer was charged for a package of automatic driving lessons when what he was looking for was manual transmission lessons. At a later time the misunderstanding was explained but customer insists that services must...
be rendered at the price of automatic driving lessons. Unfortunately the amount difference exceeds our operational costs. It was a communications error not worth this amount. We consider this a very unfair demand. Provided that prospective student driver qualifies for driving in the state of New York we are willing to cut the difference by 50%
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. This is the same resolution I offered over a month ago and am happy you helped us come to an agreement.
Thank you very much for your assistance.
Sincerely,
[redacted]