TH & PC Corporation

April 27, 2015Dear [redacted] ***, [redacted] ***s contentions are not based on any direct knowledge of the situationMy people attempted to explain what was happening and she called my staff derogatory termsAdditionally, when I called to follow up and explain the circumstances she told me to *** Off.On the night in question PennDot without warning set up emergency paving equipment on the road we use going to the airportThey intermittently shut the road down to pave it due to excessive damage on it from the winterThis caused extensive delays because they were holding traffic based on closing the entire roadway then reopening itOn occasion drivers could get right throughHowever on other occasions they had the road completely blockedNaturally this backed us up in picking customers upWhen we tried to explain this to [redacted] she exploded on my shift managerWe record all conversations and it is on tapeShe berated her called her a liar and would not accept the answers we provided her because she thought she understood the situationHowever, unless she was on the roads going to the airport she could not comprehend what was going on.This can all be verified by reaching out to PennDot.Sincerely,Peter C

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The business should be pay for cost of repairs since the damage caused occurred while under their control I fully comprehend the need for a driver to adjust a seat but it was broken during a service I paid for There were no issues with the seat prior to the service and nothing was underneath the seat to cause it to jam The company had sole control of the car in my absence and a seat in a year old vehicle is unlikely to break while being adjusted back and forth Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***

July 28, 2016Dear [redacted] ,On the date of [redacted] return there was a complete nationwide outage of all [redacted] small and medium sized business linesThis is a link to the story [redacted] [redacted] We have no idea of a phone outage until we are notified by a customer or attempt to make a callThe lines were intermittently going down at first which was not apparent to usSome calls were coming throughWe had no idea others were notOnce I was aware of a loss of phone service I moved to our emergency planThis involves logging in online and call forwarding our phone number to the emergency backup Verizon linesWhen I attempted to do so I could not access [redacted] I proceeded to call [redacted] to have them call forward the linesWhen MsPontius arrived at our facility I was in the middle of attempting to fix the issueIt was never stated I was in a meeting and would not see herI was waiting for [redacted] to come on the phoneI waited minutes for a representative to answerAt that point the [redacted] employee informed me they had no access whatsoever to the system and could not forward our callsI have never experienced that in years of operationsThe phone lines were not repaired until 11:that evening.After minutes of waiting for a representative I dispatched drivers to every arrival terminal at the airport to look for customersI also dispatched all of our vans to circle the airportAdditionally, we emailed all customers arriving with the [redacted] number that was operational.I did everything possible to alleviate the problem created by [redacted] I apologize to [redacted] about the delay in getting her vehicle as well as the cab fareHowever, this was a situation beyond our control.Sincerely,Pete C

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I find it interesting that this is now the third story the owner has come up with since this ordeal started He first told me he would take care of the damages his employee caused to my vehicle and then said he would work with my adjuster when I informed him that a claim had been startedHe then he told my adjuster he was self-insured (which I am sure is not true) and that he would send her the appropriate documents for reimbursement (which he never did) and cut off all communication with her Now he is standing behind a disclaimer that isn't worth the paper it was written on All this does is prove to me that not only is he an unscrupulous business owner, he is also a liar I have read many of the comments left on multiple sites and find it not surprising at all that there are several complaints that state that the owner is very rude and unprofessional He obviously has no ability to resolve a complaint I had hoped that he would do the right thing here, but it is clear to me that this is all a big game to him I have tried to resolve this, yet he continues playing his game If this is the way he wishes to proceed, then I will see him in court Regards, [redacted] ***

December 14, 2015Dear [redacted] ,The fact that it broke during operation of vehicle per the expert at [redacted] does not come under Winners responsibilityThe seat broke due to manufacturer wear per the dealerThe dealer is the expert and he stated we did nothing wrong or negligent but due to age the vehicle broke.Sincerely,Peter C

Check went out 5/30/

June 5, 2017Dear [redacted] ,This does not change any of the points l made in the previous responseHe was 100% sure of the scratch until I told him it was on the videoThen it became the ding and the scratch was inconsequentialI stand by my previous response.Sincerely,Peter C

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because a statement directly from my bank account should be sufficientThe fact that the owner is going to extreme lengths NOT to reimburse me $of the $that I spent at his organization speaks volumes of his business practicesLosing my business as well as all my friends, family and colleagues is reimbursement enough Regards, [redacted]

March 26th, 2015Dear [redacted] ***,I also have enclosed a limitation of liability signed by [redacted] explaining that he must go through his insurance for repair.Sincerely,Peter C

Please see attached

*** *** is welcome to view our video at any time we can mutually agreeI also have enclosed a limitation of liability signed by her explaining she needs to go through her insurance for payment.Sincerely,Peter JC***Winner Airport Parking

December 8, 2015Dear *** ***,*** *** stated to me that we broke her seat because we moved it back to farWe offer a valet serviceThe customer is driven to the airport and picked up from the airport in their vehicleFor safety my drivers must adjust the seat and mirrors to operate
the vehicleI contacted the *** *** dealer where *** *** repaired the vehicle and spoke directly to her service advisorI asked him what caused the seat track to bend and not move forwardHe stated that one of two issues caused itSomething was stiffed under the seat and when it was moved back it caused the track to bendHowever, he did not discover anything under the seat to cause the damageOr, on older cars the grease in the seat tracks dries out because the seat is not moved on a regular basis back and forthWhen the seat is moved back without grease on the rails it causes the seat track to bendHe also told me there is no moving a seat to far backThe seat is designed to move the entire length of the track.Clearly this is not a Winner Airport Parking issue since we operated the seat well within its parameters and did so for safe operation of the vehicle.Sincerely,Peter C

August 3rd 2016Dear *** ***,I completely reject the claim the *** *** was the first to notify us of an outageI actually was notified on my personal cell phone by a friend that was trying to reach me on my business lineAt the time that she came in I was in the midst of trying to remedy the issueHer assessment of my staff is also incorrectThey were aware that issues were going on and I was trying to correct themI am not sure how it's possible she could overhear me on the phoneI never said or times I am in a meetingI also did not pay attention to her when I came out of my office because we were in the midst of a very serious situation which I was troubleshootingI was here until that evening and therefore would never have had time to be right with her as she suggested I should have said.Once again we did everything we could to alleviate the issue caused by Comcast that was documented with several news stories.Sincerely,Peter C

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I've attached a copy of my gas receipt, which the business owner failed to ask me for during our phone conversation
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: What MrC*** stated is untrueHe did repeatedly say to the clerk "say I am in a meeting," because I overheard him and the clerk after the 3rd or 4th call rolled his eyesI am the one that notified them about the problem with the phones! They were unaware, and first I had to show them by dialing their number on my phone and them hearing the operator state the phone was out of service; then the clerk used his own cellMy son had also left a message for them on *** earlierHe then called *** *** and notified himHe stated to the clerk that he was unaware of it at that timeSo for them to say "they dispatched drivers right away and even emailed customers" didn't occur till AFTER I informed them of the problemThe clerk repeatedly told MrC*** I was waiting and he came out from his upstairs office and looked past me AND MY SON after he was told times I was waiting(now over minutes)He ignored usHe could have simply stated "I'll be with you shortly" anything, but no the clerk stated to me "HE IS NOT GOING TO COME DOWN AND TALK TO YOU." All of the clerks sympathized with us and felt very uncomfortable with his responseOne told me he should have at least deducted the cab fare, and I agreeOr gave me courtesy on the bill, which because I used the Pet Hotel was discounted to a little over dollarsI later heard from another *** person, a yrcustomer, that the owner was rude to him when a problem occurred and it seems he does not value loyal customersSo until you have a problem, that's how you see how you are truly viewed as a customerHe should have owned up to it and did what he could to make a terrible situation for me and my family betterPoor response and untrue MrC***tst
Regards,
*** ***

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
*** *** ***
I have reviewed the response made by the business in reference
to complaint ID ***, and find that this resolution is satisfactory to me although I find it incredibly disappointing and frustrating that I needed to engage Revdex.com in order for winner airport parking to respond to my multiple outreaches and to ultimately take responsibility for the situation.
Regards,
*** ***

Dear *** ***,We cannot be responsible for damage to a windshield that is beyond our controlWhile construction was going on the highway was open, Penndot did not at any point close the road during the time they were resurfacing itI stated to *** *** that a stone from the repairs could
have caused itFor that matter any stone off the highway could have caused itWe cannot avoid an object that is not visible with the naked eye coming off the roadway and hitting the windshieldJust because we are driving the vehicle does not make us responsible for everything that occursThis applies to nails in tires alsoWe were not negligent or operating the vehicle in manner that placed the windshield in harm’s wayWe were on city, state or interstate highways.Sincerely,Peter JC

April 27, 2015Dear [redacted],[redacted]s contentions are not based on any direct knowledge of the situation. My people attempted to explain what was happening and she called my staff derogatory terms. Additionally, when I called to follow up and explain the circumstances she told me to [redacted]...

Off.On the night in question PennDot without warning set up emergency paving equipment on the road we use going to the airport. They intermittently shut the road down to pave it due to excessive damage on it from the winter. This caused extensive delays because they were holding traffic based on closing the entire roadway then reopening it. On occasion drivers could get right through. However on other occasions they had the road completely blocked. Naturally this backed us up in picking customers up. When we tried to explain this to [redacted] she exploded on my shift manager. We record all conversations and it is on tape. She berated her called her a liar and would not accept the answers we provided her because she thought she understood the situation. However, unless she was on the roads going to the airport she could not comprehend what was going on.This can all be verified by reaching out to PennDot.Sincerely,Peter C

March 26th, 2015Dear [redacted],I also have enclosed a limitation of liability signed by [redacted] explaining that he must go through his insurance for repair.Sincerely,Peter C.