[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The matter remains open Once the tax is paid, I will believe what THP says None of the homeowners have ever received this letter until now Not once have they said they would assume the tax in writing as they stated in their response Communication to homeowners was vague in regards to tax payment Once this tax is paid, I will accept this as resolved Regards, [redacted]
We understand the homeowner’s frustration with the length of time involved in getting this transfer tax assessment resolved The entire legal process and the negotiation back and forth with the Commonwealth of Pennsylvania have taken significantly longer than we anticipated We had communicated updates to all the affected homeowners in the community from our legal team on March 20, and then on September 19, 2014; please see the attached letters I highlighted the sentence in the second letter which stated TH Properties commitment “to ensure there will be no additional monies out of pocket to you as the homeowner.” It would appear from the email attachment that the owner did receive this second notification from our company representative, MrL [redacted] at that time The matter is still open on our end, but as we intended to state in our letter from September 19, 2014, it is our commitment to assume the full responsibility for any transfer tax assessed to these affected homeowners There will be no out-of-pocket expenses to them We trust this clarifies any misunderstanding or vagueness in previous communication The matter is still current, but we are committed to be the responsible party in terms of any payment assessed Processes such as these can drag out longer than desired, and we will continue to work towards final resolution as quickly as possible From our perspective, we consider any future payment assessed to be an outstanding item for resolution for TH Properties, not the owner’s Thank you for your understanding Sincerely, Dale R [redacted]
We understand that during a home buying process there are many items and options to review and that misunderstandings can occur In this case, the buyers along w/ their realtor came to our model home in Harleysville, PA on Saturday, 5/21/and met w/ Denise, the sales associate The buyers inquired about the free finished basement promotion and it was explained to them that the promotion had expired on 5/15/ The free finished basement is a promotion which we offer from time to time at some of our communities for a limited time, but unfortunately that time frame was over at this community When offered, the finished basement promotion is always subject to limitation on select models and home sites and the buyer is instructed to see the sales associate for details This information in varying ways was relayed on all our advertising (Please see the three attachments w/ the advertised wording of what the buyers saw The 1st is the directional sign along the road The 2nd is the sign in the sales model and the 3rd is the pricing sheet the buyers received All promotional materials clearly show that the promotion is limited and that an interested buyer must see the associate for details.) The buyers did in fact ask the sales associate about this promotion and it was explained that the promotion had expired the previous weekendThe buyers also asked our sales associate if we painted the walls in our homes Painted walls have always been a standard part of our finished home price, and the answer from the sales associate was a simple “yes.” The buyers were visiting our model home where custom paint colors were used, but the question of colored walls or the color of our walls was not asked Our sales associate was simply asked if we painted our walls and we responded correctly to the question, not realizing the assumption that was being made in the buyers mind We understand the assumption, but we were trying to respond truthfully to the question that was asked without knowing what the other party was thinking We would have freely explained the custom paint color if the question would have been more specificThe third concern relayed by the buyer is in regard to the size of the kitchen with the location of the rear wall The model home they were visiting had the extra morning room area added behind the kitchen and breakfast area as an option It was specifically relayed to the buyer that this room was an option The location of the rear wall without the option was also physically shown by our sales associate to the buyers at that time The standard house plans in the brochures and displayed on the wall of the sales office adjoining the kitchen clearly show this as well The model home they were in has many options and upgrades for sales purposes only, and the future buyer of this specific house will see this reflected in the sales price as additional costs to the base amountOn the following day, Sunday, 5/22/16, the interested buyers visited the model home again and met w/ another sales associate named Jeff who clarified these questions for the buyers We understand the misunderstandings here and have been in continuing communication w/ them to resolve these matters However we feel the wording in our printed materials is clear and we stand behind the responses given by our sales associates to the questions asked
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The matter remains open Once the tax is paid, I will believe what THP says None of the homeowners have ever received this letter until now Not once have they said they would assume the tax in writing as they stated in their response Communication to homeowners was vague in regards to tax payment Once this tax is paid, I will accept this as resolved Regards, [redacted]
We understand the homeowner’s frustration with the length of time involved in getting this transfer tax assessment resolved The entire legal process and the negotiation back and forth with the Commonwealth of Pennsylvania have taken significantly longer than we anticipated We had communicated updates to all the affected homeowners in the community from our legal team on March 20, and then on September 19, 2014; please see the attached letters I highlighted the sentence in the second letter which stated TH Properties commitment “to ensure there will be no additional monies out of pocket to you as the homeowner.” It would appear from the email attachment that the owner did receive this second notification from our company representative, MrL [redacted] at that time The matter is still open on our end, but as we intended to state in our letter from September 19, 2014, it is our commitment to assume the full responsibility for any transfer tax assessed to these affected homeowners There will be no out-of-pocket expenses to them We trust this clarifies any misunderstanding or vagueness in previous communication The matter is still current, but we are committed to be the responsible party in terms of any payment assessed Processes such as these can drag out longer than desired, and we will continue to work towards final resolution as quickly as possible From our perspective, we consider any future payment assessed to be an outstanding item for resolution for TH Properties, not the owner’s Thank you for your understanding Sincerely, Dale R [redacted]
We understand that during a home buying process there are many items and options to review and that misunderstandings can occur In this case, the buyers along w/ their realtor came to our model home in Harleysville, PA on Saturday, 5/21/and met w/ Denise, the sales associate The buyers inquired about the free finished basement promotion and it was explained to them that the promotion had expired on 5/15/ The free finished basement is a promotion which we offer from time to time at some of our communities for a limited time, but unfortunately that time frame was over at this community When offered, the finished basement promotion is always subject to limitation on select models and home sites and the buyer is instructed to see the sales associate for details This information in varying ways was relayed on all our advertising (Please see the three attachments w/ the advertised wording of what the buyers saw The 1st is the directional sign along the road The 2nd is the sign in the sales model and the 3rd is the pricing sheet the buyers received All promotional materials clearly show that the promotion is limited and that an interested buyer must see the associate for details.) The buyers did in fact ask the sales associate about this promotion and it was explained that the promotion had expired the previous weekendThe buyers also asked our sales associate if we painted the walls in our homes Painted walls have always been a standard part of our finished home price, and the answer from the sales associate was a simple “yes.” The buyers were visiting our model home where custom paint colors were used, but the question of colored walls or the color of our walls was not asked Our sales associate was simply asked if we painted our walls and we responded correctly to the question, not realizing the assumption that was being made in the buyers mind We understand the assumption, but we were trying to respond truthfully to the question that was asked without knowing what the other party was thinking We would have freely explained the custom paint color if the question would have been more specificThe third concern relayed by the buyer is in regard to the size of the kitchen with the location of the rear wall The model home they were visiting had the extra morning room area added behind the kitchen and breakfast area as an option It was specifically relayed to the buyer that this room was an option The location of the rear wall without the option was also physically shown by our sales associate to the buyers at that time The standard house plans in the brochures and displayed on the wall of the sales office adjoining the kitchen clearly show this as well The model home they were in has many options and upgrades for sales purposes only, and the future buyer of this specific house will see this reflected in the sales price as additional costs to the base amountOn the following day, Sunday, 5/22/16, the interested buyers visited the model home again and met w/ another sales associate named Jeff who clarified these questions for the buyers We understand the misunderstandings here and have been in continuing communication w/ them to resolve these matters However we feel the wording in our printed materials is clear and we stand behind the responses given by our sales associates to the questions asked