Thai Weight Loss Center

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The response below is not accurate - MESSAGE FROM BUSINESS: We have been working with the [redacted] (we are the [redacted] , not the [redacted] ) on the items they listed Pool interior finishes are composed of natural materials that have inherent shade and color variation (we are not concerned about variation problems, but instead about splotches caused by the application of acid and dripping)This is and should not be construed as a defectAs long as water chemistry is kept within industry standards they will have only typical mottling that is consistent with black bottom poolsIt is our understanding that they are satisfied with the solutions we have provided(We spoke with them this morning and they know that we are not yet satisfied)---- The company admitted that the color discoloration was a result of a poor acid wash jobThe company agreed to redo the workThe replastering just took place yesterday and the pool has just now been refilled (today)We requested that the project manager meet with us today (which he did) because there is still an issue with spotting, a non-seated light fixture in the pool and a metal connectorWe are not yet satisfied with the results, but will let you know when they finish the staprocess to our satisfactionPlease do not yet close this complaint as we are coming up on six months with this project and it is not yet done Regards, [redacted]

Dear [redacted] ,I apologize because it took me longer to get back to you regarding the complaint # [redacted] that our customer submitted on 1/26/Unfortunately, we didn't realize that our customer at Providence Square HOA had place a complaint at the Revdex.com until a little too lateWe can assure you that after we encountered some miscommunication with the customer and we experience the job's file mishandling (reason for me to delay the permit submittal process) I personally was able to file the corresponding permit with the County of San Diego, Department of Environmental Health and we even ended up paying for the permit expedite to be able to get the permit process going fasterI personally apologized with [redacted] over the phone a few days before I submitted the permit, and I assured him that I would submit the permit during the following daysI took responsibility for the permit's first inspection delay even when it was delayed only for a few daysAlso, we have to admit that after the first unfortunate events discussed with [redacted] , as Providence Square HOA representative, he lost confidence on us and thought that we were lying to him and the association purposelyI am sorry that the project didn't go as smooth as expected, and that the weather didn't help to achieve thatDuring the remodeling project there was a Department of Environmental Health inspection that was postponed due to the rainy day, and our customer was upset about the issue, and I think he doubted that the inspection delay was really due to the weather conditionsAlso, during the permit process I relied on the Department of Environmental Health circulation pump minimum water flow requirements, and according to the measurements from the spa we resurfaced I noticed that the spa circulation pump was a little small to achieve the minimum water flow requiredBut during the resurfacing process I was able to talk to the inspector who approved the permit and I made the inquiry regarding the size of the pumpI explained to him that the pump was in theory a bit small, but very close to the minimum limitsThe pump had been replaced recently, so I requested from the inspector if we would be able to keep the same pump and avoid the unnecessary expense from our customerThe inspector told me that during the final inspection he would inspect the pump and if necessary he would contact his supervisor and confirm with their office records if the pump replacement was not at the end necessaryDuring the final inspection at Providence Square HOA the inspector was able to speak with his supervisor and give us the approval onsite, so we were able to keep the same pump and waive the unnecessary expense to our customerPlease review the email trail that I pasted below, that confirms that we tried to keep a good communication with our customer and leave a good product and service behindAt the end it is our understanding that we were able to meet our customer's minimum expectations to resolve the issuesWe are sorry that we caused our customer to regret choosing us to work on their project, and we hope that at the end we were able to amend the mistakes that caused loosing our customer's trustAlso, we hope that at the end we were able to meet our customer's minimum expectations and we truly hope that all the HOA members and visitors are able to enjoy a renovated pool and spa.Respectfully, [redacted] Blue Moon Pools, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and we consider this complaint resolved
Regards,
*** ***

We have been working with the *** on the items they listed. Pool interior finishes are composed of natural materials that have inherent shade and color variationThis is and should not be construed as a defectAs long as water chemistry is kept within industry standards
they will have only typical mottling that is consistent with black bottom poolsIt is our understanding that they are satisfied with the solutions we have provided

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The response below is not accurate - MESSAGE FROM BUSINESS: We have been working with the [redacted]  (we are the [redacted], not the [redacted]) on the items they listed.  Pool interior finishes are composed of natural materials that have inherent shade and color variation (we are not concerned about variation problems, but instead about splotches caused by the application of acid and dripping). This is normal and should not be construed as a defect. As long as water chemistry is kept within industry standards they will have only typical mottling that is consistent with black bottom pools. It is our understanding that they are satisfied with the solutions we have provided. (We spoke with them this morning and they know that we are not yet satisfied)---- The company admitted that the color discoloration was a result of a poor acid wash job. The company agreed to redo the work. The replastering just took place yesterday and the pool has just now been refilled (today). We requested that the project manager meet with us today (which he did) because there is still an issue with spotting, a non-seated light fixture in the pool and a metal connector. We are not yet satisfied with the results, but will let you know when they finish the start-up process to our satisfaction. Please do not yet close this complaint as we are coming up on six months with this project and it is not yet done.
Regards,
[redacted]

Dear [redacted],I apologize because it took me longer to get back to you regarding the complaint #[redacted] that our customer submitted on 1/26/17. Unfortunately, we didn't realize that our customer at Providence Square HOA had place a complaint at the Revdex.com until a little too late. We can assure...

you that after we encountered some miscommunication with the customer and we experience the job's file mishandling (reason for me to delay the permit submittal process) I personally was able to file the corresponding permit with the County of San Diego, Department of Environmental Health and we even ended up paying for the permit expedite to be able to get the permit process going faster. I personally apologized with [redacted] over the phone a few days before I submitted the permit, and I assured him that I would submit the permit during the following days. I took responsibility for the permit's first inspection delay even when it was delayed only for a few days. Also, we have to admit that after the first unfortunate events discussed with [redacted], as Providence Square HOA representative, he lost confidence on us and thought that we were lying to him and the association purposely. I am sorry that the project didn't go as smooth as expected, and that the weather didn't help to achieve that. During the remodeling project there was a Department of Environmental Health inspection that was postponed due to the rainy day, and our customer was upset about the issue, and I think he doubted that the inspection delay was really due to the weather conditions. Also, during the permit process I relied on the Department of Environmental Health circulation pump minimum water flow requirements, and according to the measurements from the spa we resurfaced I noticed that the spa circulation pump was a little small to achieve the minimum water flow required. But during the resurfacing process I was able to talk to the inspector who approved the permit and I made the inquiry regarding the size of the pump. I explained to him that the pump was in theory a bit small, but very close to the minimum limits. The pump had been replaced recently, so I requested from the inspector if we would be able to keep the same pump and avoid the unnecessary expense from our customer. The inspector told me that during the final inspection he would inspect the pump and if necessary he would contact his supervisor and confirm with their office records if the pump replacement was not at the end necessary. During the final inspection at Providence Square HOA the inspector was able to speak with his supervisor and give us the approval onsite, so we were able to keep the same pump and waive the unnecessary expense to our customer. Please review the email trail that I pasted below, that confirms that we tried to keep a good communication with our customer and leave a good product and service behind. At the end it is our understanding that we were able to meet our customer's minimum expectations to resolve the issues. We are sorry that we caused our customer to regret choosing us to work on their project, and we hope that at the end we were able to amend the mistakes that caused loosing our customer's trust. Also, we hope that at the end we were able to meet our customer's minimum expectations and we truly hope that all the HOA members and visitors are able to enjoy a renovated pool and spa.Respectfully,[redacted] [redacted]Blue Moon Pools, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

We sincerely apologize for the typo, we meant no offense whatsoever; misspelling our customers name is extremely embarrassing. As of now we have completed the re-plaster of the pool and spa and have addressed the issue with the light fixture in the spa. The plaster and start up have been completed above industry standards. We have settled the account with a significant discount requested by the homeowner to compensate for their time and frustration. With that said, we have not heard any new complaints or dissatisfaction. If there were anything else they would like us to resolve, we would gladly do so to ensure our customers overall satisfaction.