Thanh N. Nguyen MD

Ms [redacted] is a patient that basically has refused to pay her medical bills and has used the Revdex.com to further her cause in not paying for services she receivedMs [redacted] came to the office requesting surgery, and was advised both orally and in writing that she would be responsible for any payments not made by her health insurance company She signed off on the the fee policy and surgical forms, days before the surgery, for both DrThanh [redacted] and Hospital Circle Surgery Center wherein it clearly states that "If we are billing YOUR INSURANCE and the insurance company fails to pay the operating room fees for any reason, the patient assumes full responsibility for the fees, or any remaining balance That is, the patient shall pay from his/her own pocket or through another insurance." Ms [redacted] had no questions or concerns about any of the paperwork when she reviewed and signed off on them A copy was provided to her of all surgical forms that she executed Ms [redacted] claims she has a witness, however during all her visits at Dr [redacted] 's office, she came alone Therefore, her claim that she so calls has a "witness" will be dealt with in court under penalty of perjury when said witness is deposed, if one so calls exists When her insurance company sent her the checks of less then $1,for surgical costs (surgery bill is for more then that amount) as payment to Dr [redacted] and Hospital Circle Surgery Center (hereinafter "HCSC"), she claimed she never received the check However, her insurance company claimed that the check was already cashed by Ms [redacted] Ms [redacted] avoided our calls to please forward us the payment until we threatened to send her to collections Thereafter, Ms [redacted] sent us the check with "paid in full" on the memo despite knowing that she still owed Dr [redacted] and HCSC for more then the payment received from her insurance company We returned her checks requesting she not write "paid in full" in the memo Ms [redacted] refused, sent another cashier's check, with the same memo of "paid in full." As a result, both Dr [redacted] and HCSC have been unable to accept Ms [redacted] 's check with the "paid in full" statement Our billing department has attempted numerous times to professionally communicate with Ms [redacted] about her cashier's check and outstanding bill with both Dr [redacted] and HCSC, but Ms [redacted] simply threatened to sue or hung up She has refused to remove "paid in full" memo on her cashier's check, when the amount on the checks does not cover the outstanding bill As a result, both Dr [redacted] and HCSC have no other choice but to send her to collections Furthermore, Ms [redacted] 's surgery had no complications She is simply claiming it is "botched" because she doesn't want to pay her medical bills

Hospital Circle Surgery Ctr March 29, and/or Thanh N [redacted] , M.DHospital Circle, Ste# C & D [redacted] , CA [redacted] Phone: (714) 890-Phone: (626) 857- From: [redacted] [redacted] Street, Apt # [redacted] [redacted] , CA [redacted] Cell: (310) [redacted] RE: Invoice’s/Acct # [redacted] , Acct # [redacted] and any other charges regarding this surgery We had a verbal agreement that you would accept whatever my insurance pays on the total surgery which includes everything from beginning to end There was never any discussion about price of this surgery Nor would I have ever agreed to the amount of money you are charging in the first placeWhen I know that these types of surgeries for the complete surgery/hospital/etc., cost no more than $10,including follappointments and lipo I have been talking with your office; to [redacted] telling her and explaining to her that I have been in a lot of pain and that I am going to see my Doctor that I will be getting back with your office When she called me I told her what my Doctor had said I also told her that my breast still hurt me and I’m having a lot of pain in them and I have lumps too All you said was they shouldn’t be hurting you any more; you just didn’t seem to even care All you seem to care about is getting your money from the insurance company, no concern about me the patient I have two different Doctors telling that I will need to have surgery again You told me that you have done many breast reductions; I find that now hard to believe after the work you have done to me I am highly upset with the botched job I was given and disappointed in your work as a surgeon In fact; I had given you some drawing showing you just how I want my breast to look and you still did what you wanted to do anyway (which was just wrong) If you couldn’t do the job right then you should have never done my surgeryI just received these two invoices/bills on March 28, I will be calling my insurance company this coming week to follon these bills to see just how much of these bills they are going to completely pay for, and then I will send you all your monies “from the Insurance company” in check(s) for total “payment paid in full” “PIFC” NOTE: Keep in mind that your office told me numerous times not to worry that my insurance will cover every thing Therefore you can not hold me responsible for your office mistakes and/or the insurance companies errors, regarding these bills with the insurance company because that was an agreement made between the two of you, “not me” DrThang N [redacted] , M.Dand/or Hospital Circle Surgery CTR., has no recourses against me Even out of the mouth of Dr [redacted] , M.Dwhom stated himself “If I had known before hand that they were only paying for X amount of the bill due to [redacted] I would have never agreed to do the surgery” You can not come back after the fact and change an agreement via it be verbal or in writing and/or try to ruin my credit You have no legal recourses due to our agreement and I have the law on my side on this; an agreement is an agreement, unless both parties agree to new terms and I don’t for the recordsI am a person of my word and so should you be Even though I feel that you don’t deserve one red cent, after the condition you left me in, and now I have to fork out even more money to get my breast done correctly I am truly considering reporting you to the Broad of Doctor’s or to whoever they are regarding this matter to file a complaint as well Hospital Circle Surgery Ctr March 31, and/or Thanh N [redacted] , M.DHospital Circle, Ste# C & D [redacted] , CA [redacted] Phone: (714) 890-Phone: (626) 857- From: [redacted] [redacted] Street, Apt # [redacted] [redacted] , CA [redacted] Cell: (310) [redacted] RE: Invoice’s/Acct # [redacted] , Acct # [redacted] , and all/or any other charges regarding this surgery and office visits I called my insurance company today and spoke with the Claims Dept., [redacted] ID # [redacted] , whom claims that you never received authorization for my surgery Therefore that is one of the main reasons why they did not pay your claimPerhaps! Another reason is; the outrageous charges you are charging as well There is no way in the world they would even consider paying any thing closet to what you are billing them; as I was toldYour Office assured me that they would handle everything For me not to worry about anything That they will be calling me; as they did I was told I was approved Perhaps! If you had billed them a realistic bill, they might or may consider paying you some thing As I had stated before I did my homework for this type of surgery and there is no way; anyone in there right mind would have ever agreed to what your charging Due to the negligence’s of your Office and your Billing Dept.; not getting the proper authorizations, the error and fault lies with you; “not me” You and your office have to take full responsibility of your actions and errors Therefore it is your problem to deal with and resolve As I have stated in my letter dated March 29, We had an agreement and you need to keep your end of the deal If the insurance does decides to pay you any more monies, and sends me the check(s) I will make sure to give the monies to you; either all at once and/or in several checks as noted and each and every check will be posted as “PIFC” “Paid In FULL” and the very last one will be so noted “PIFFPC” “Paid in full final payment check” and case/bills are all final and closed I really think it’s in your best interest to reconsider your invoices to my insurance company Blue Shield regarding the surgery and/or billing, with all due respect Respectfully, [redacted] P.S Enclosed a cashier’s check Dated: March 31, 2015, in the amount of $119.67, CK# [redacted] “PIFC” Thanh N [redacted] , M.D March 31, and/or Hospital Circle Surgery CtrHospital Circle, Ste# C & D [redacted] , CA [redacted] Phone: (714) 890-Phone: (626) 857- From: [redacted] [redacted] Street, Apt # [redacted] [redacted] , CA [redacted] Cell: (310) [redacted] RE: Invoice’s/Acct # [redacted] , Acct # [redacted] , and all/or any other charges regarding this surgery and office visits I called my insurance company today and spoke with the Claims Dept., [redacted] ID # [redacted] , whom claims that you never received authorization for my surgery Therefore that is one of the main reasons why they did not pay your claimPerhaps! Another reason is; the outrageous charges you are charging as well There is no way in the world they would even consider paying any thing closet to what you are billing them; as I was toldYour Office assured me that they would handle everything For me not to worry about anything That they will be calling me; as they did I was told I was approved Perhaps! If you had billed them a realistic bill, they might or may consider paying you some thing As I had stated before I did my homework for this type of surgery and there is no way; anyone in there right mind would have ever agreed to what your charging Due to the negligence’s of your Office and your Billing Dept.; not getting the proper authorizations, the error and fault lies with you; “not me” You and your office has to take full responsibility of your actions and errors Therefore it is your problem to deal with and resolve As I have stated in my letter dated March 29, We had an agreement and you need to keep your end of the deal If the insurance does decides to pay you any more monies, and sends me the check(s) I will make sure to give the monies to you; either all at once and/or in several checks as noted and each and every check will be posted as “PIFC” “Paid In FULL” and the very last one will be so noted “PIFFPC” “Paid in full final payment check” and case/bills are all final and closed I really think it’s in your best interest to reconsider your invoices to my insurance company Blue Shield regarding the surgery and/or billing, with all due respect Respectfully, [redacted] P.S Enclosed is my personal Check#***, Dated: March 31, 2015, in the amount of $817.80, “PIFC”/”PIFFPC” NOTE: All monies are completely paid in full by me and my insurance Blue Shield of California Keep in mind that I may report DrThanh N [redacted] , M.Dand may SUE him for further surgery to correct what he did to me FAXED LETTER Hospital Circle Surgery Ctr June 10, and/or Thanh N [redacted] , M.DHospital Circle, Ste# C & D [redacted] , CA [redacted] Phone: (714) 890-Phone: (626) 857-FAX: (626) 963- From: [redacted] [redacted] Street, Apt # [redacted] [redacted] , CA [redacted] Cell: (310) [redacted] RE: Invoice’s/Acct # [redacted] , Acct # [redacted] and any other charges regarding this surgery Due to the negligence’s of your “Office Manager” and/or your Billing Dept.; not getting the proper authorizations, the error/fault lies with Her and/or your employees; “not me” You and/or your “Office Manager” have to take full responsibility of yours and/or there’s and/or Her; actions and errors Therefore it is your problem to deal with and solve I also spoke with my insurance company as well “They told me that my surgery was never approved by them”; as well as your office, after the fact of my surgery Your “SO CALL OFFICE MANAGER SCREWED UP’ therefore she is responsible for any unpaid amount due to your office and/or “Hospital Circle Center” She needs to best stop harassing me by trying to past the blame on to me I will fight this all the way; if I’m force tooShe has completely crossed the line She must think that I am so stupid not see what’s really going on here: She made the mistake and now trying to past her errors on to me and that is not even going to happen We had an agreement that my surgery would be completely paid for from “whatever my insurance would pay period” I have a witness to this conversation There was never any time fame of when these bills would be paid via the Insurance Company and/or from me; (that the Insurance Paid to me in error), just as long as you received payments and/or the monies, which you have received in full (There was never any co-payment to be made by me) I rest my case on this matter as far as me owing anyone monies on these bills If I have to hire an attorney over these bills, I will Since my surgery was not approved by my insurance company I am also reporting this to the AMA Office as well, and sending them copies of all your bills and copies of all your letters and copies of all my letters that I wrote to your office Then they will help me get this action going against the Doctor and the Hospital P.SIt’s in your best interest to cash both money orders before they expire as well Do not contract me any more via mail, phone calls etcOther than to tell me that my bills have been closed and accept paid in full Revdex.com Serving San Diego, Orange & Imperial Counties Viewridge Ave#San Diego, CA 92123-Phone: 585-637- Fax: 858-496-www.snadiego.bb.org From: [redacted] [redacted] Street, Apt # [redacted] [redacted] , CA [redacted] Cell: (310) [redacted] RE: Invoice’s/Acct # [redacted] , Acct # [redacted] , and all/or any other charges regarding this surgery and office visits CASE # [redacted] FAXED Hospital Circle Surgery Ctr and/or Thanh N [redacted] , M.DHospital Circle, Ste# C & D [redacted] , CA [redacted] Phone: (714) 890-Phone: (626) 857- As you have been inform by me with all the copies of letters that were mailed to and/or faxed to DrThanh N [redacted] and/or Hospital Way Circle from me regarding there mistakes The are lying to you the Revdex.com because every thing that I have stated is to be true and a fact They were the ones who were in error not me I have a witness to all this matter her name is [redacted] W She was with me when I visit with the doctor before my surgery and she was the one who stay with me though this whole ordeal She is my witness that the Dreven said that he would take whatever my insurance pays as payment in fullCome to fine out the they were never approved for my surgery in the first place and now they are trying to get monies from me for there errors I will give Mrs [redacted] Wphone when your office calls me to prove they are the ones who are lying This case is far from being over If I was the lying then tell me why they didn’t ask for money up front before my surgery and also for the records I was never told how much the surgery would cost because if I was told there was going to be a cost why isn’t that in a bill to me before hand? There wasn’t a bill sent to me until after they found out they made the mistake that they were not approved Almost everything they are claiming in there letter to you are twisted and/or lies They are professional liars is what this all comes down toYes! If I have to higher a attorney I will for being force too I do not like calling people liars, but in this case they are not telling the whole truth Yes! He did do a botch job on me as well this was not how asked to look like I had to go to my own Drbecause of all the pain I was having in my breast and that Drhas records as well I even took the time out before hand and gave him a drawing of what I wanted to look like and was told he could do it, which was another lie I even gave this same drawing to another as well who will prove that I am telling the truth Please! Contact me ASAP so I can give you both ***s phone number and the other Dr’s phone as well Bottom-line is they tricked me by signing there paperwork knowing either way they think they would win Wrong! Verbal is as good as gold or in writing CC: Thanh N [redacted] /FAXED case# [redacted]

Ms*** is a patient that basically has refused to pay her medical bills and has used the Revdex.com to further her cause in not paying for services she received.Ms*** came to the office requesting surgery, and was advised both orally and in writing that she would be responsible for any
payments not made by her health insurance company She signed off on the the fee policy and surgical forms, days before the surgery, for both DrThanh *** and Hospital Circle Surgery Center wherein it clearly states that "If we are billing YOUR INSURANCE and
the insurance company fails to pay the operating room fees for any reason, the
patient assumes full responsibility for the fees, or any remaining
balance. That is, the patient shall pay
from his/her own pocket or through another insurance." Ms*** had no questions or concerns about any of the paperwork when she reviewed and signed off on them A copy was provided to her of all surgical forms that she executed Ms*** claims she has a witness, however during all her visits at Dr***'s office, she came alone Therefore, her claim that she so calls has a "witness" will be dealt with in court under penalty of perjury when said witness is deposed, if one so calls exists When her insurance company sent her the checks of less then $1,for surgical costs (surgery bill is for more then that amount) as payment to Dr*** and Hospital Circle Surgery Center (hereinafter "HCSC"), she claimed she never received the check However, her insurance company claimed that the check was already cashed by Ms*** Ms*** avoided our calls to please forward us the payment until we threatened to send her to collections Thereafter, Ms*** sent us the check with "paid in full" on the memo despite knowing that she still owed Dr*** and HCSC for more then the payment received from her insurance company We returned her checks requesting she not write "paid in full" in the memo Ms*** refused, sent another cashier's check, with the same memo of "paid in full." As a result, both Dr*** and HCSC have been unable to accept Ms***'s check with the "paid in full" statement Our billing department has attempted numerous times to professionally communicate with Ms*** about her cashier's check and outstanding bill with both Dr*** and HCSC, but Ms*** simply threatened to sue or hung up She has refused to remove "paid in full" memo on her cashier's check, when the amount on the checks does not cover the outstanding bill As a result, both Dr*** and HCSC have no other choice but to send her to collections Furthermore, Ms***'s surgery had no complications She is simply claiming it is "botched" because she doesn't want to pay her medical bills

Again, Ms. [redacted]'s surgery had no complications and her results were more then satisfactory.  We agree that Ms. [redacted] should communicate with her insurance company to verify payments and co-pays in which she is responsible to pay to our office.   Her health insurance indicated, through the EOB, that Ms. [redacted] is responsible to pay a specific amount as her co-pay, which she has refused to even pay and continues to demand that we waive all her co-pay, in addition to any other medical fees not covered under her insurance.  Our billing department has been trying to explain and work with Ms. [redacted] on possible payment plans and discussing ways of settling her medical bill, but Ms. [redacted] simply tells our office to stop calling and hangs up.  She then sends threatening letters threatening to file complaints against our office and seeking legal action, basing it on allegations of an oral agreement that never occurred, and then sends us checks for less then the amount due with "payment in full" on the memo.     Our office's mission is to provide the highest quality service to our patients and recognizing the importance of each patient we work with and valuing the professional connection between our team and our patients.  However, we cannot help a patient that simply refuses to take responsibility for any medical fees and expects everything to be waived.   Our billing department is always available to discuss ways to the settle her medical bills, and we welcome Ms. [redacted]'s phone call to resolve the matter.

Hospital Circle Surgery Ctr.                                                                             ...⇄ 29, 2015 and/or Thanh N. [redacted], M.D. 210 Hospital Circle, Ste. # C & D [redacted], CA [redacted] Phone: (714) 890-4000 Phone: (626) 857-0033   From: [redacted]           [redacted] Street, Apt #[redacted]            [redacted], CA [redacted]           Cell: (310) [redacted]   RE:  Invoice’s/Acct #[redacted], Acct #[redacted] and any other charges regarding this surgery.   We had a verbal agreement that you would accept whatever my insurance pays on the total surgery which includes everything from beginning to end.  There was never any discussion about price of this surgery.  Nor would I have ever agreed to the amount of money you are charging in the first place. When I know that these types of surgeries for the complete surgery/hospital/etc., cost no more than $10,000.00 including follow-up appointments and lipo.   I have been talking with your office; to [redacted] telling her and explaining to her that I have been in a lot of pain and that I am going to see my Doctor that I will be getting back with your office.  When she called me I told her what my Doctor had said.  I also told her that my breast still hurt me and I’m having a lot of pain in them and I have lumps too.  All you said was they shouldn’t be hurting you any more; you just didn’t seem to even care.  All you seem to care about is getting your money from the insurance company, no concern about me the patient.  I have two different Doctors telling that I will need to have surgery again.  You told me that you have done many breast reductions; I find that now hard to believe after the work you have done to me.  I am highly upset with the botched job I was given and disappointed in your work as a surgeon.  In fact; I had given you some drawing showing you just how I want my breast to look and you still did what you wanted to do anyway (which was just wrong).  If you couldn’t do the job right then you should have never done my surgery. I just received these two invoices/bills on March 28, 2015.  I will be calling my insurance company this coming week to follow-up on these bills to see just how much of these bills they are going to completely pay for, and then I will send you all your monies “from the Insurance company” in check(s) for total “payment paid in full” “PIFC”.  NOTE:  Keep in mind that your office told me numerous times not to worry that my insurance will cover every thing.  Therefore you can not hold me responsible for your office mistakes and/or the insurance companies errors, regarding these bills with the insurance company because that was an agreement made between the two of you, “not me”.  Dr. Thang N. [redacted], M.D. and/or Hospital Circle Surgery CTR., has no recourses against me.  Even out of the mouth of Dr. [redacted], M.D. whom stated himself “If I had known before hand that they were only paying for X amount of the bill due to [redacted] I would have never agreed to do the surgery”.  You can not come back after the fact and change an agreement via it be verbal or in writing and/or try to ruin my credit.  You have no legal recourses due to our agreement and I have the law on my side on this; an agreement is an agreement, unless both parties agree to new terms and I don’t for the records. I am a person of my word and so should you be.  Even though I feel that you don’t deserve one red cent, after the condition you left me in, and now I have to fork out even more money to get my breast done correctly.  I am truly considering reporting you to the Broad of Doctor’s or to whoever they are regarding this matter to file a complaint as well.       Hospital Circle Surgery Ctr.                                                                             ...⇄ 31, 2015 and/or Thanh N. [redacted], M.D. 210 Hospital Circle, Ste. # C & D [redacted], CA [redacted] Phone: (714) 890-4000 Phone: (626) 857-0033   From: [redacted]           [redacted] Street, Apt #[redacted]            [redacted], CA [redacted]           Cell: (310) [redacted]   RE:  Invoice’s/Acct #[redacted], Acct #[redacted], and all/or any other charges regarding this surgery and office visits.   I called my insurance company today and spoke with the Claims Dept., [redacted] ID #[redacted], whom claims that you never received authorization for my surgery.   Therefore that is one of the main reasons why they did not pay your claim. Perhaps! Another reason is; the outrageous charges you are charging as well.  There is no way in the world they would even consider paying any thing closet to what you are billing them; as I was told. Your Office assured me that they would handle everything.  For me not to worry about anything.  That they will be calling me; as they did.  I was told I was approved.   Perhaps! If you had billed them a realistic bill, they might or may consider paying you some thing.  As I had stated before I did my homework for this type of surgery and there is no way; anyone in there right mind would have ever agreed to what your charging.   Due to the negligence’s of your Office and your Billing Dept.; not getting the proper authorizations, the error and fault lies with you; “not me”.   You and your office have to take full responsibility of your actions and errors.  Therefore it is your problem to deal with and resolve.    As I have stated in my letter dated March 29, 2015.  We had an agreement and you need to keep your end of the deal.  If the insurance does decides to pay you any more monies, and sends me the check(s).  I will make sure to give the monies to you; either all at once and/or in several checks as noted and each and every check will be posted as “PIFC” “Paid In FULL” and the very last one will be so noted “PIFFPC” “Paid in full final payment check” and case/bills are all final and closed.   I really think it’s in your best interest to reconsider your invoices to my insurance company Blue Shield regarding the surgery and/or billing, with all due respect.   Respectfully,     [redacted]   P.S.   Enclosed a cashier’s check Dated: March 31, 2015, in the amount of $119.67, CK#[redacted]. “PIFC”       Thanh N. [redacted], M.D.                                                                             ...⇄ 31, 2015 and/or Hospital Circle Surgery Ctr. 210 Hospital Circle, Ste. # C & D [redacted], CA [redacted] Phone: (714) 890-4000 Phone: (626) 857-0033   From: [redacted]           [redacted] Street, Apt #[redacted]            [redacted], CA [redacted]           Cell: (310) [redacted]   RE:  Invoice’s/Acct #[redacted], Acct #[redacted], and all/or any other charges regarding this surgery and office visits.   I called my insurance company today and spoke with the Claims Dept., [redacted] ID #[redacted], whom claims that you never received authorization for my surgery.   Therefore that is one of the main reasons why they did not pay your claim. Perhaps! Another reason is; the outrageous charges you are charging as well.  There is no way in the world they would even consider paying any thing closet to what you are billing them; as I was told. Your Office assured me that they would handle everything.  For me not to worry about anything.  That they will be calling me; as they did.  I was told I was approved.   Perhaps! If you had billed them a realistic bill, they might or may consider paying you some thing.  As I had stated before I did my homework for this type of surgery and there is no way; anyone in there right mind would have ever agreed to what your charging.   Due to the negligence’s of your Office and your Billing Dept.; not getting the proper authorizations, the error and fault lies with you; “not me”.   You and your office has to take full responsibility of your actions and errors.  Therefore it is your problem to deal with and resolve.    As I have stated in my letter dated March 29, 2015.  We had an agreement and you need to keep your end of the deal.  If the insurance does decides to pay you any more monies, and sends me the check(s).  I will make sure to give the monies to you; either all at once and/or in several checks as noted and each and every check will be posted as “PIFC” “Paid In FULL” and the very last one will be so noted “PIFFPC” “Paid in full final payment check” and case/bills are all final and closed.   I really think it’s in your best interest to reconsider your invoices to my insurance company Blue Shield regarding the surgery and/or billing, with all due respect.   Respectfully,     [redacted]   P.S.   Enclosed is my personal Check#[redacted], Dated: March 31, 2015, in the amount of $817.80, “PIFC”/”PIFFPC”.  NOTE: All monies are completely paid in full by me and my insurance Blue Shield of California.  Keep in mind that I may report Dr. Thanh N. [redacted], M.D. and may SUE him for further surgery to correct what he did to me.                                               ...⇄ FAXED  LETTER   Hospital Circle Surgery Ctr.                                               ...⇄ 10, 2015 and/or Thanh N. [redacted], M.D. 210 Hospital Circle, Ste. # C & D [redacted], CA [redacted] Phone: (714) 890-4000 Phone: (626) 857-0033 FAX: (626) 963-8054   From: [redacted]           [redacted] Street, Apt #[redacted]            [redacted], CA [redacted]           Cell: (310) [redacted]   RE:  Invoice’s/Acct #[redacted], Acct #[redacted] and any other charges regarding this surgery.   Due to the negligence’s of your “Office Manager” and/or your Billing Dept.; not getting the proper authorizations, the error/fault lies with Her and/or your employees; “not me”.   You and/or your “Office Manager” have to take full responsibility of yours and/or there’s and/or Her; actions and errors.  Therefore it is your problem to deal with and solve.  I also spoke with my insurance company as well “They told me that my surgery was never approved by them”; as well as your office, after the fact of my surgery.    Your “SO CALL OFFICE MANAGER SCREWED UP’ therefore she is responsible for any unpaid amount due to your office and/or “Hospital Circle Center”.  She needs to best stop harassing me by trying to past the blame on to me.  I will fight this all the way; if I’m force too. She has completely crossed the line.  She must think that I am so stupid not see what’s really going on here:  She made the mistake and now trying to past her errors on to me and that is not even going to happen.   We had an agreement that my surgery would be completely paid for from “whatever my insurance would pay period”.  I have a witness to this conversation.  There was never any time fame of when these bills would be paid via the Insurance Company and/or from me; (that the Insurance Paid to me in error), just as long as you received payments and/or the monies, which you have received in full.  (There was never any co-payment to be made by me).   I rest my case on this matter as far as me owing anyone monies on these bills.  If I have to hire an attorney over these bills, I will.  Since my surgery was not approved by my insurance company I am also reporting this to the AMA Office as well, and sending them copies of all your bills and copies of all your letters and copies of all my letters that I wrote to your office.  Then they will help me get this action going against the Doctor and the Hospital.   P.S. It’s in your best interest to cash both money orders before they expire as well.  Do not contract me any more via mail, phone calls etc. Other than to tell me that my bills have been closed and accept paid in full Revdex.com Serving San Diego, Orange & Imperial Counties 4747 Viewridge Ave. #200 San Diego, CA 92123-6199 Phone: 585-637- 6199 Fax: 858-496-2141 www.snadiego.bb.org   From: [redacted]           [redacted] Street, Apt #[redacted]            [redacted], CA [redacted]           Cell: (310) [redacted]       RE:  Invoice’s/Acct #[redacted], Acct #[redacted], and all/or any other charges regarding this surgery and office visits.  CASE #[redacted]  FAXED Hospital Circle Surgery Ctr.                                                                             ...⇄ and/or Thanh N. [redacted], M.D. 210 Hospital Circle, Ste. # C & D [redacted], CA [redacted] Phone: (714) 890-4000 Phone: (626) 857-0033   As you have been inform by me with all the copies of letters that were mailed to and/or faxed to Dr. Thanh N. [redacted] and/or Hospital Way Circle from me regarding there mistakes.  The are lying to you the Revdex.com because every thing that I have stated is to be true and a fact.  They were the ones who were in error not me.  I have a witness to all this matter her name is [redacted] W.  She was with me when I visit with the doctor before my surgery and she was the one who stay with me though this whole ordeal.  She is my witness that the Dr. even said that he would take whatever my insurance pays as payment in full. Come to fine out the they were never approved for my surgery in the first place and now they are trying to get monies from me for there errors.  I will give Mrs. [redacted] W. phone when your office calls me to prove they are the ones who are lying.  This case is far from being over.  If I was the lying then tell me why they didn’t ask for money up front before my surgery and also for the records I was never told how much the surgery would cost because if I was told there was going to be a cost why isn’t that in a bill to me before hand?  There wasn’t a bill sent to me until after they found out they made the mistake that they were not approved.  Almost everything they are claiming in there letter to you are twisted and/or lies.  They are professional liars is what this all comes down to. Yes! If I have to higher a attorney I will for being force too.  I do not like calling people liars, but in this case they are not telling the whole truth.  Yes! He did do a botch job on me as well this was not how asked to look like.  I had to go to my own Dr. because of all the pain I was having in my breast and that Dr. has records as well.  I even took the time out before hand and gave him a drawing of what I wanted to look like and was told he could do it, which was another lie.  I even gave this same drawing to another as well who will prove that I am telling the truth.  Please! Contact me ASAP so I can give you both [redacted]s phone number and the other Dr’s phone as well.  Bottom-line is they tricked me by signing there paperwork knowing either way they think they would win.  Wrong! Verbal is as good as gold or in writing.   CC: Thanh N. [redacted]/FAXED                                ...⇄ case#[redacted]

Hospital Circle Surgery Ctr.                                                                             ...⇄ 29, 2015 and/or Thanh N. [redacted], M.D. 210 Hospital Circle, Ste. # C & D [redacted], CA [redacted] Phone: (714) 890-4000 Phone: (626) 857-0033   From: [redacted]           [redacted] Street, Apt #[redacted]            [redacted], CA [redacted]           Cell: (310) [redacted]   RE:  Invoice’s/Acct #[redacted], Acct #[redacted] and any other charges regarding this surgery.  
We had a verbal agreement that you would accept whatever my insurance pays on the total surgery which includes everything from beginning to end.  There was never any discussion about price of this surgery.  Nor would I have ever agreed to the amount of money you are charging in the first place. When I know that these types of surgeries for the complete surgery/hospital/etc., cost no more than $10,000.00 including follow-up appointments and lipo.   I have been talking with your office; to [redacted] telling her and explaining to her that I have been in a lot of pain and that I am going to see my Doctor that I will be getting back with your office.  When she called me I told her what my Doctor had said.  I also told her that my breast still hurt me and I’m having a lot of pain in them and I have lumps too.  All you said was they shouldn’t be hurting you any more; you just didn’t seem to even care.  All you seem to care about is getting your money from the insurance company, no concern about me the patient.  I have two different Doctors telling that I will need to have surgery again.  You told me that you have done many breast reductions; I find that now hard to believe after the work you have done to me.  I am highly upset with the botched job I was given and disappointed in your work as a surgeon.  In fact; I had given you some drawing showing you just how I want my breast to look and you still did what you wanted to do anyway (which was just wrong).  If you couldn’t do the job right then you should have never done my surgery. I just received these two invoices/bills on March 28, 2015.  I will be calling my insurance company this coming week to follow-up on these bills to see just how much of these bills they are going to completely pay for, and then I will send you all your monies “from the Insurance company” in check(s) for total “payment paid in full” “PIFC”.  NOTE:  Keep in mind that your office told me numerous times not to worry that my insurance will cover every thing.  Therefore you can not hold me responsible for your office mistakes and/or the insurance companies errors, regarding these bills with the insurance company because that was an agreement made between the two of you, “not me”.  Dr. Thang N. [redacted], M.D. and/or Hospital Circle Surgery CTR., has no recourses against me.  Even out of the mouth of Dr. [redacted], M.D. whom stated himself “If I had known before hand that they were only paying for X amount of the bill due to [redacted] I would have never agreed to do the surgery”.  You can not come back after the fact and change an agreement via it be verbal or in writing and/or try to ruin my credit.  You have no legal recourses due to our agreement and I have the law on my side on this; an agreement is an agreement, unless both parties agree to new terms and I don’t for the records. I am a person of my word and so should you be.  Even though I feel that you don’t deserve one red cent, after the condition you left me in, and now I have to fork out even more money to get my breast done correctly.  I am truly considering reporting you to the Broad of Doctor’s or to whoever they are regarding this matter to file a complaint as well.
      Hospital Circle Surgery Ctr.                                                                             ...⇄ 31, 2015 and/or Thanh N. [redacted], M.D. 210 Hospital Circle, Ste. # C & D [redacted], CA [redacted] Phone: (714) 890-4000 Phone: (626) 857-0033   From: [redacted]           [redacted] Street, Apt #[redacted]            [redacted], CA [redacted]           Cell: (310) [redacted]   RE:  Invoice’s/Acct #[redacted], Acct #[redacted], and all/or any other charges regarding this surgery and office visits.   I called my insurance company today and spoke with the Claims Dept., [redacted] ID #[redacted], whom claims that you never received authorization for my surgery.  
Therefore that is one of the main reasons why they did not pay your claim. Perhaps! Another reason is; the outrageous charges you are charging as well.  There is no way in the world they would even consider paying any thing closet to what you are billing them; as I was told. Your Office assured me that they would handle everything.  For me not to worry about anything.  That they will be calling me; as they did.  I was told I was approved.
  Perhaps! If you had billed them a realistic bill, they might or may consider paying you some thing.  As I had stated before I did my homework for this type of surgery and there is no way; anyone in there right mind would have ever agreed to what your charging.   Due to the negligence’s of your Office and your Billing Dept.; not getting the proper authorizations, the error and fault lies with you; “not me”.   You and your office have to take full responsibility of your actions and errors.  Therefore it is your problem to deal with and resolve.    As I have stated in my letter dated March 29, 2015.  We had an agreement and you need to keep your end of the deal.  If the insurance does decides to pay you any more monies, and sends me the check(s).  I will make sure to give the monies to you; either all at once and/or in several checks as noted and each and every check will be posted as “PIFC” “Paid In FULL” and the very last one will be so noted “PIFFPC” “Paid in full final payment check” and case/bills are all final and closed.   I really think it’s in your best interest to reconsider your invoices to my insurance company Blue Shield regarding the surgery and/or billing, with all due respect.   Respectfully,     [redacted]   P.S.   Enclosed a cashier’s check Dated: March 31, 2015, in the amount of $119.67, CK#[redacted]. “PIFC”       Thanh N. [redacted], M.D.                                                                             ...⇄ 31, 2015 and/or Hospital Circle Surgery Ctr. 210 Hospital Circle, Ste. # C & D [redacted], CA [redacted] Phone: (714) 890-4000 Phone: (626) 857-0033   From: [redacted]           [redacted] Street, Apt #[redacted]            [redacted], CA [redacted]           Cell: (310) [redacted]   RE:  Invoice’s/Acct #[redacted], Acct #[redacted], and all/or any other charges regarding this surgery and office visits.   I called my insurance company today and spoke with the Claims Dept., [redacted] ID #[redacted], whom claims that you never received authorization for my surgery.  
Therefore that is one of the main reasons why they did not pay your claim. Perhaps! Another reason is; the outrageous charges you are charging as well.  There is no way in the world they would even consider paying any thing closet to what you are billing them; as I was told. Your Office assured me that they would handle everything.  For me not to worry about anything.  That they will be calling me; as they did.  I was told I was approved.
  Perhaps! If you had billed them a realistic bill, they might or may consider paying you some thing.  As I had stated before I did my homework for this type of surgery and there is no way; anyone in there right mind would have ever agreed to what your charging.   Due to the negligence’s of your Office and your Billing Dept.; not getting the proper authorizations, the error and fault lies with you; “not me”.   You and your office has to take full responsibility of your actions and errors.  Therefore it is your problem to deal with and resolve.    As I have stated in my letter dated March 29, 2015.  We had an agreement and you need to keep your end of the deal.  If the insurance does decides to pay you any more monies, and sends me the check(s).  I will make sure to give the monies to you; either all at once and/or in several checks as noted and each and every check will be posted as “PIFC” “Paid In FULL” and the very last one will be so noted “PIFFPC” “Paid in full final payment check” and case/bills are all final and closed.   I really think it’s in your best interest to reconsider your invoices to my insurance company Blue Shield regarding the surgery and/or billing, with all due respect.   Respectfully,     [redacted]   P.S.   Enclosed is my personal Check#[redacted], Dated: March 31, 2015, in the amount of $817.80, “PIFC”/”PIFFPC”.  NOTE: All monies are completely paid in full by me and my insurance Blue Shield of California.  Keep in mind that I may report Dr. Thanh N. [redacted], M.D. and may SUE him for further surgery to correct what he did to me.                                               ...⇄ FAXED  LETTER   Hospital Circle Surgery Ctr.                                               ...⇄ 10, 2015 and/or Thanh N. [redacted], M.D. 210 Hospital Circle, Ste. # C & D [redacted], CA [redacted] Phone: (714) 890-4000 Phone: (626) 857-0033 FAX: (626) 963-8054   From: [redacted]           [redacted] Street, Apt #[redacted]            [redacted], CA [redacted]           Cell: (310) [redacted]   RE:  Invoice’s/Acct #[redacted], Acct #[redacted] and any other charges regarding this surgery.   Due to the negligence’s of your “Office Manager” and/or your Billing Dept.; not getting the proper authorizations, the error/fault lies with Her and/or your employees; “not me”.   You and/or your “Office Manager” have to take full responsibility of yours and/or there’s and/or Her; actions and errors.  Therefore it is your problem to deal with and solve.  I also spoke with my insurance company as well “They told me that my surgery was never approved by them”; as well as your office, after the fact of my surgery.    Your “SO CALL OFFICE MANAGER SCREWED UP’ therefore she is responsible for any unpaid amount due to your office and/or “Hospital Circle Center”.  She needs to best stop harassing me by trying to past the blame on to me.  I will fight this all the way; if I’m force too. She has completely crossed the line.  She must think that I am so stupid not see what’s really going on here:  She made the mistake and now trying to past her errors on to me and that is not even going to happen.   We had an agreement that my surgery would be completely paid for from “whatever my insurance would pay period”.  I have a witness to this conversation.  There was never any time fame of when these bills would be paid via the Insurance Company and/or from me; (that the Insurance Paid to me in error), just as long as you received payments and/or the monies, which you have received in full.  (There was never any co-payment to be made by me).   I rest my case on this matter as far as me owing anyone monies on these bills.  If I have to hire an attorney over these bills, I will.  Since my surgery was not approved by my insurance company I am also reporting this to the AMA Office as well, and sending them copies of all your bills and copies of all your letters and copies of all my letters that I wrote to your office.  Then they will help me get this action going against the Doctor and the Hospital.   P.S. It’s in your best interest to cash both money orders before they expire as well.  Do not contract me any more via mail, phone calls etc. Other than to tell me that my bills have been closed and accept paid in full Revdex.com Serving San Diego, Orange & Imperial Counties 4747 Viewridge Ave. #200 San Diego, CA 92123-6199 Phone: 585-637- 6199 Fax: 858-496-2141 www.snadiego.bb.org   From: [redacted]           [redacted] Street, Apt #[redacted]            [redacted], CA [redacted]           Cell: (310) [redacted]       RE:  Invoice’s/Acct #[redacted], Acct #[redacted], and all/or any other charges regarding this surgery and office visits.  CASE #[redacted]  FAXED Hospital Circle Surgery Ctr.                                                                             ...⇄ and/or Thanh N. [redacted], M.D. 210 Hospital Circle, Ste. # C & D [redacted], CA [redacted] Phone: (714) 890-4000 Phone: (626) 857-0033   As you have been inform by me with all the copies of letters that were mailed to and/or faxed to Dr. Thanh N. [redacted] and/or Hospital Way Circle from me regarding there mistakes.  The are lying to you the Revdex.com because every thing that I have stated is to be true and a fact.  They were the ones who were in error not me.  I have a witness to all this matter her name is [redacted] W.  She was with me when I visit with the doctor before my surgery and she was the one who stay with me though this whole ordeal.  She is my witness that the Dr. even said that he would take whatever my insurance pays as payment in full. Come to fine out the they were never approved for my surgery in the first place and now they are trying to get monies from me for there errors.  I will give Mrs. [redacted] W. phone when your office calls me to prove they are the ones who are lying.  This case is far from being over.  If I was the lying then tell me why they didn’t ask for money up front before my surgery and also for the records I was never told how much the surgery would cost because if I was told there was going to be a cost why isn’t that in a bill to me before hand?  There wasn’t a bill sent to me until after they found out they made the mistake that they were not approved.  Almost everything they are claiming in there letter to you are twisted and/or lies.  They are professional liars is what this all comes down to. Yes! If I have to higher a attorney I will for being force too.  I do not like calling people liars, but in this case they are not telling the whole truth.  Yes! He did do a botch job on me as well this was not how asked to look like.  I had to go to my own Dr. because of all the pain I was having in my breast and that Dr. has records as well.  I even took the time out before hand and gave him a drawing of what I wanted to look like and was told he could do it, which was another lie.  I even gave this same drawing to another as well who will prove that I am telling the truth.  Please! Contact me ASAP so I can give you both [redacted]s phone number and the other Dr’s phone as well.  Bottom-line is they tricked me by signing there paperwork knowing either way they think they would win.  Wrong! Verbal is as good as gold or in writing.   CC: Thanh N. [redacted]/FAXED                                ...⇄ case#[redacted]

Again, Ms. [redacted]'s surgery had no complications and her results were more then satisfactory.  We agree that Ms. [redacted] should communicate with her insurance company to verify payments and co-pays in which she is responsible to pay to our office.   Her health insurance indicated, through the EOB, that Ms. [redacted] is responsible to pay a specific amount as her co-pay, which she has refused to even pay and continues to demand that we waive all her co-pay, in addition to any other medical fees not covered under her insurance.  Our billing department has been trying to explain and work with Ms. [redacted] on possible payment plans and discussing ways of settling her medical bill, but Ms. [redacted] simply tells our office to stop calling and hangs up.  She then sends threatening letters threatening to file complaints against our office and seeking legal action, basing it on allegations of an oral agreement that never occurred, and then sends us checks for less then the amount due with "payment in full" on the memo.     
Our office's mission is to provide the highest quality service to our patients and recognizing the importance of each patient we work with and valuing the professional connection between our team and our patients.  However, we cannot help a patient that simply refuses to take responsibility for any medical fees and expects everything to be waived.   Our billing department is always available to discuss ways to the settle her medical bills, and we welcome Ms. [redacted]'s phone call to resolve the matter.

Ms. [redacted] is a patient that basically has refused to pay her medical bills and has used the Revdex.com to further her cause in not paying for services she received.
Ms. [redacted] came to the office requesting surgery, and was...

advised both orally and in writing that she would be responsible for any payments not made by her health insurance company.  She signed off on the the fee policy and surgical forms, days before the surgery, for both Dr. Thanh [redacted] and Hospital Circle Surgery Center wherein it clearly states that  "If we are billing YOUR INSURANCE and
the insurance company fails to pay the operating room fees for any reason, the
patient assumes full responsibility for the fees, or any remaining
balance.  That is, the patient shall pay
from his/her own pocket or through another insurance."  Ms. [redacted] had no questions or concerns about any of the paperwork when she reviewed and signed off on them.  A copy was provided to her of all surgical forms that she executed.  Ms. [redacted] claims she has a witness, however during all her visits at Dr. [redacted]'s office, she came alone.  Therefore, her claim that she so calls has a "witness" will be dealt with in court under penalty of perjury when said witness is deposed, if one so calls exists.  
 
When her insurance company sent her the checks of less then $1,000 for surgical costs (surgery bill is for more then that amount) as payment to Dr. [redacted] and Hospital Circle Surgery Center (hereinafter "HCSC"), she claimed she never received the check.  However, her insurance company claimed that the check was already cashed by Ms. [redacted].  Ms. [redacted] avoided our calls to please forward us the payment until we threatened to send her to collections.  Thereafter, Ms. [redacted] sent us the check with "paid in full" on the memo despite knowing that she still owed Dr. [redacted] and HCSC for more then the payment received from her insurance company.  We returned her checks requesting she not write "paid in full" in the memo.  Ms. [redacted] refused, sent another cashier's check, with the same memo of "paid in full."  As a result, both Dr. [redacted] and HCSC have been unable to accept Ms. [redacted]'s check with the "paid in full" statement.  
Our billing department has attempted numerous times to professionally communicate with Ms. [redacted] about her cashier's check and outstanding bill with both Dr. [redacted] and HCSC, but Ms. [redacted] simply threatened to sue or hung up.  She has refused to remove "paid in full" memo on her cashier's check, when the amount on the checks does not cover the outstanding bill.  As a result, both Dr. [redacted] and HCSC have no other choice but to send her to collections.  
Furthermore, Ms. [redacted]'s surgery had no complications.   She is simply claiming it is "botched" because she doesn't want to pay her medical bills.

Review: I need to speak with somebody first so if someone could please contact me ASAP I would highly appreciate it, :(310) [redacted] this is my cell phone.This is a long story, I can fax over all my letters with explanations. I'm not sure who I need to make a complaint with can you tell me or help me? He also did a botched surgery on me which now I have to have another breast reduction done with corrections. Also with [redacted], Inc. for the Dr. and Hospital Circle Surgery Ctr.Desired Settlement: I wrote them both: Thanh N. [redacted], M. D. and Hospital Circle Surgery Ctr. regarding our verbal agreement (which I have a witness in this matter). We had a verbal agreement and now because of his Office Managers errors, They are trying to make me pay the difference my insurance didn't pay. Verbal agreements are the same as written unless we both agree otherwise. They have change these bills so many times, plus! He did a botched job on me too. I need to have it done right my breast reductio

Business

Response:

Ms. [redacted] is a patient that basically has refused to pay her medical bills and has used the Revdex.com to further her cause in not paying for services she received.