Again, Ms [redacted] 's surgery had no complications and her results were more then satisfactory We agree that Ms [redacted] should communicate with her insurance company to verify payments and co-pays in which she is responsible to pay to our office Her health insurance indicated, through the EOB, that Ms [redacted] is responsible to pay a specific amount as her co-pay, which she has refused to even pay and continues to demand that we waive all her co-pay, in addition to any other medical fees not covered under her insurance Our billing department has been trying to explain and work with Ms [redacted] on possible payment plans and discussing ways of settling her medical bill, but Ms [redacted] simply tells our office to stop calling and hangs up She then sends threatening letters threatening to file complaints against our office and seeking legal action, basing it on allegations of an oral agreement that never occurred, and then sends us checks for less then the amount due with "payment in full" on the memo Our office's mission is to provide the highest quality service to our patients and recognizing the importance of each patient we work with and valuing the professional connection between our team and our patients However, we cannot help a patient that simply refuses to take responsibility for any medical fees and expects everything to be waived Our billing department is always available to discuss ways to the settle her medical bills, and we welcome Ms [redacted] 's phone call to resolve the matter
Again, Ms [redacted] 's surgery had no complications and her results were more then satisfactory We agree that Ms [redacted] should communicate with her insurance company to verify payments and co-pays in which she is responsible to pay to our office Her health insurance indicated, through the EOB, that Ms [redacted] is responsible to pay a specific amount as her co-pay, which she has refused to even pay and continues to demand that we waive all her co-pay, in addition to any other medical fees not covered under her insurance Our billing department has been trying to explain and work with Ms [redacted] on possible payment plans and discussing ways of settling her medical bill, but Ms [redacted] simply tells our office to stop calling and hangs up She then sends threatening letters threatening to file complaints against our office and seeking legal action, basing it on allegations of an oral agreement that never occurred, and then sends us checks for less then the amount due with "payment in full" on the memo Our office's mission is to provide the highest quality service to our patients and recognizing the importance of each patient we work with and valuing the professional connection between our team and our patients However, we cannot help a patient that simply refuses to take responsibility for any medical fees and expects everything to be waived Our billing department is always available to discuss ways to the settle her medical bills, and we welcome Ms [redacted] 's phone call to resolve the matter