Thanks Mama

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: We have close to forty screenshots of texts over a period of ½ yearsVirtually every text was sent by US asking when they would be here and trying to get Chris Stasi to commit to a date and show upOur contract was signed on with a promise of Thanksgiving completionThey came on to start the rip out on the jobThey worked one day onlyMasonry materials were delivered on One truth from Chris: Yes, we wanted to be home when paving was doneONE attempt was made to pave our driveway, on (our anniversary)There was no appointment or advance notice for usHe showed up with asphalt and expected us to be home to clear the driveway (we were in NYC)One other day in January he wanted to pave but we were picking up our daughter from college- we repeatedly called and texted but got no responses at allThe driveway sat unpaved till Weather was NOT an issueThey were absent, inattentive, and unresponsiveThe initial compliant is STILL (one of) the issue(s): loose and wobbly paversChris Stasi denied this issue from the day we showed him, when the walkway was completeYes, we had tire mark concernsChris stated he would take care of itThey did power wash which seemed to solve the tire tread concernThough they attempted to re sand using the polymeric sand, it was not done properly according to the manufacture’s guidelinesThose instructions state that all surfaces must be totally and thoroughly dry before applying the sandThat wasn’t the caseThe pavers were WET! Thus the polymeric sand wasn’t able to bond fully and properlyThis is the case all over our walkway: faulty polymeric sand applicationBonds are cracked more than they should beWe dispute entirely Gold Coast’s assertion that a Cambridge Rep was to our location, let alone twiceThere are only reps on LII spoke with one (Charlie) on (the day Chris received notice of our Revdex.com Complaint)Chuck also told us he had NEVER been on our property beforeHe did however agree that some pavers were mixed into the job that shouldn’t have beenWhen yet ANOTHER appointment was missed by Chris on 516, his office DID NOT call US to rescheduleThat is an absolute untruthAs we have in the past, my husband called and texted multiple times to find out where he was and when he would be hereWe never received a call or text to cancel from themIn months they have never openly communicated about appointments with usSo, once again, we waited around all day for Gold Coast NOT to show upThere has been little to no communication on this owner’s part, or seemingly any interest in customer satisfactionWe wholeheartedly dispute the claim that we have asked for specific appointment dates! That is utterly absurdWe have pages of texts asking when he will be hereWe have been pleading and begging him to get here and fix these problemsOn 5/16/16, Chris actually showed upWe didn’t even care he was thirty minutes late! We had marked off all the problem pavers and there were at least 50! Timing wasn’t on our side since his office contacted him about our Revdex.com compliant while he was here talking with usChris got VERY angry! He actually puffed out his chest and got very red in the faceHe took steps towards me and I was thankful my husband was next to meHe actually accused US of threatening HIM by filing this complaintWhy is this construed as a threat?It was and is our sincere hope that the filing of this complaint will finally help us get satisfaction and service from this companyIt shouldn’t have to take months and filing with a formal agencyWe feel that Chris actually believes what he says but he is extremely out of his leagueHe is incapable of managing a schedule, sticking to it, following through, and speaking with customers like a professional business ownerIf he was, ALL of our problems would have been addressed and solved many months agoThere has been a total and complete lack of due diligence on his part to complete this jobOur fear is that the one year guarantee on workmanship will expire because it's taking so long to get the problems fixed.] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

When we initially met with the client we quoted them a days to week time span to startWe explained that this was all dependent on weather, as everything always is in this businessAt the ten day mark exactly, Maria called upset that we were a " No Show"We had not provided her with a
firm date, and were still within the quoted time lineWith our schedule we were not able to get to her at the start of week and advised her that we would be able to start the following weekShe went on vacation that week and when she returned she stated she wanted to be postponed until the springWe assured her that we would put her on the schedule and she would be one of the first jobs in the next season. We thought this situation had been settledHowever a day later she called back for her depositShe claimed she did not want to cancel the job but wanted her deposit back I agreed to give her deposit back, and explained to her that IF SHE WANTED TO CANCEL we had to schedule a meeting so that she can sign a cancellation waiver and receive the paymentWe kept insisting that she still wanted to do the work, and wasn't comfortable doing it this time of year due to weather No exact date was scheduled at this point but we however had full intention on returning the depositBecause she said she didn't want to cancel and no urgency was expressed we didn't think it was an issueThere was only a few days that elapsed before Maria put up the complaint and did not even give us the chance to resolve the issueWe have maintained full communication with the client and were unsure why the complaint was filed without making us awareWe have since scheduled a meeting and will be returning the depositThis was always our full intention

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Dear ** ***, Regarding complaints #*** ** *** *** told me that he will return my deposit of $He has made many appointments with me to return my deposit money that he did not keep and did not call to cancel It seems that the contractor is very busy and I told the person at the office that he could send me the check by mailHe said that I have to sign an affidavit to cancel the jobI was under the impression that returning the check implied that the job has been cancelledThe claim that I refuse to cancel the job while asking for my deposit back does not make sense He did not show up in two occasions to do the job and did not think that he should inform that he will not be coming.I think that the Contractor could not accommodate one more client in the time available. I want to believe that ** *** will try to find time in his busy schedule to resolve the issueI will not reach him by phone anymore to avoid being misquotedHe could send me the check by mail if this is still his intention.Thank you*** *** ***

In 2014 there was a delay in the paving schedule due to weather. We made several attempts to pave the driveway and complete the project however the dates and times that we had available did not work with [redacted] schedule. She wanted to be present during the paving, and we tried our best to...

accommodate it.   The initial issue at hand was one that did not have anything to do with the company.  The [redacted] has tire marks that were caused by a fertilizing application. They shared their grievances with us and we attempted to address the issue at no charge. The aftermath from power washing caused sand to come out in-between pavers and then caused a new issue of loosened pavers. A Second attempt was made to power wash again and re-sand with polymeric sand in order to stabilize any loose pavers.   [redacted] also claims that there is distorted finish on the pavers. We have sent the Cambridge rep twice, and they verified that is not the case.   Since 2015 there has been 7 attempts to address this issue by myself, Chris the owner of Gold Coast Pavers. On Friday 5/**/20** an appointment was missed, however the office called to reschedule for Monday 5/**/20** and both parties met. We have been in constant communication with the [redacted] since the issue has arisen, but have been not been able to accommodate the very specific day and times that the [redacted] have asked for. This was an issue that Gold Coast originally tried to rectify out of good faith when it was not an issue that we were responsible for. However we have been working with them and would like to see a resolution to this problem.   Gold Coast went there on 5/**/** between 10 and 11 and even though [redacted] spoke in a very condescending and in appropriate manner we are still looking to address the issue within a week or two time frame. We will reset several dozen pavers and replace a handful of pavers to the [redacted] satisfaction. We will be staying in touch with [redacted] on a personal level for scheduling. Gold Coast Pavers stands by our work and integrity, and plans on fully rectifying this issue.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

We have close to forty screenshots of texts over a period of 1 ½ years. Virtually every text was sent by US asking when they would be here and trying to get Chris Stasi to commit to a date and show up. Our contract was signed on 10/**/14 with a promise of Thanksgiving 2014 completion. They came on 11/**/14 to start the rip out on the job. They worked one day only. Masonry materials were delivered on 11/**/14. One truth from Chris: Yes, we wanted to be home when paving was done. ONE attempt was made to pave our driveway, on 12/**/14 (our anniversary). There was no appointment or advance notice for us. He showed up with asphalt and expected us to be home to clear the driveway (we were in NYC). One other day in January he wanted to pave but we were picking up our daughter from college. 3/**/15 - 3/**/15 we repeatedly called and texted but got no responses at all. The driveway sat unpaved till 4/**/15. Weather was NOT an issue. They were absent, inattentive, and unresponsive. The initial compliant is STILL (one of) the issue(s): loose and wobbly pavers. Chris Stasi denied this issue from the day we showed him, when the walkway was complete. Yes, we had tire mark concerns. Chris stated he would take care of it. They did power wash which seemed to solve the tire tread concern. Though they attempted to re sand using the polymeric sand, it was not done properly according to the manufacture’s guidelines. Those instructions state that all surfaces must be totally and thoroughly dry before applying the sand. That wasn’t the case. The pavers were WET! Thus the polymeric sand wasn’t able to bond fully and properly. This is the case all over our walkway: faulty polymeric sand application. Bonds are cracked more than they should be. We dispute entirely Gold Coast’s assertion that a Cambridge Rep was to our location, let alone twice. There are only 2 reps on LI. I spoke with one (Charlie) on 5/*/16. He never heard of us or our address or our issues. I sent him photos at his request. The other rep (Chuck) came by to speak with us on 5/**/16 (the day Chris received notice of our Revdex.com Complaint). Chuck also told us he had NEVER been on our property before. He did however agree that some pavers were mixed into the job that shouldn’t have been. When yet ANOTHER appointment was missed by Chris on 5/**/16, his office DID NOT call US to reschedule. That is an absolute untruth. As we have in the past, my husband called and texted multiple times to find out where he was and when he would be here. We never received a call or text to cancel from them. In 18 months they have never openly communicated about appointments with us. So, once again, we waited around all day for Gold Coast NOT to show up. There has been little to no communication on this owner’s part, or seemingly any interest in customer satisfaction. We wholeheartedly dispute the false claim that we have asked for specific appointment dates! That is utterly absurd. We have 35 pages of texts asking when he will be here. We have been pleading and begging him to get here and fix these problems. On 5/16/16, Chris actually showed up. We didn’t even care he was thirty minutes late! We had marked off all the problem pavers and there were at least 50! Timing wasn’t on our side since his office contacted him about our Revdex.com compliant while he was here talking with us. Chris got VERY angry! He actually puffed out his chest and got very red in the face. He took 2 steps towards me and I was thankful my husband was next to me. He actually accused US of threatening HIM by filing this complaint. Why is this construed as a threat?It was and is our sincere hope that the filing of this complaint will finally help us get satisfaction and service from this company. It shouldn’t have to take 18 months and filing with a formal agency. We feel that Chris actually believes what he says but he is extremely out of his league. He is incapable of managing a schedule, sticking to it, following through, and speaking with customers like a professional business owner. If he was, ALL of our problems would have been addressed and solved many months ago. There has been a total and complete lack of due diligence on his part to complete this job. Our fear is that the one year guarantee on workmanship will expire because it's taking so long to get the problems fixed.]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Gold Coast Pavers has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted] Received a phone call from gold Coast office yesterday...

telling me of their new address, [redacted] , in Bethpage, wen there this morning, filled out the release form and received a check in the amount of $100.00, I think it is all resolved , spoke to Chris Stasi in person, he told me that the rain weather we had had put a slow down on all his work, I agreed with him and told him no hard feelings, I would keep him in mind for work in the future.