Tharp Cabinet Corporation (Former Owner)

from: *** ***
to: "[email protected]"
cc: *** ***
/>
date: Mon, Sep 8, at 4:PM
subject: Revdex.com Complaint ID ***
To whom it may concern,
I'm writing today to close complaint # *** We contacted the customer and reviewed their concerns with their order and their request for resolution Tharp stands behind its product and agreed to honor their request A credit memo was written August 22nd and the project was closed out on August 28, Below find the email correspondence to the customer Please confirm this issue is closed
Regards,
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Tharp Cabinet Corp
NDenver Ave., Loveland, Co
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www.tharpcabinets.com
***,
As we discussed in my reply to you on your letter of August 11, 2014, requesting consideration of the 10% balance to acknowledge that Tharp is complete with their effort for the project as listed above, Tharp accepts this 10% credit
Please note that I have authorized this credit and forwarded the attached credit memo to our accounting department and consider this project closed
Thank You,
*** ***
Vice President- Sales and Service
Tharp Cabinet Corp
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We were surprised to receive this Revdex.com complaint from Mr. [redacted].  The final project was signed off by the customer and final payment received on October 16, 2014.   As a point of reference,   Mr. and Mrs [redacted] contracted with [redacted] to build custom cabinets for the...

rebuilding of their home following an insurance claim.   The [redacted]’s decided to manage their project personally rather than contract with a professionalcontractor to oversee the project.   [redacted] delivered their cabinets on schedule on February the 18th and a independent cabinet installer began  the install on February the 19th.   On February 20th a [redacted] Project Manager conducted a project review to develop a punch list to finalize the project.    With the acceptation of some minor touch ups, and door/drawer adjustments the only issue identified was that the oven cabinet needed to be modified to accept the customer appliance.  Parts were fabricated and modifications made to the cabinet in question.   [redacted] remained supportive through a number of “non” cabinet project delays and conducted timely follow up  including additional “no charge” service work to retrim the island following some modification make by the customer.   [redacted] (independent trim carpenter) was contracted to make some additional modifications to the oven cabinet once the final appliance and trim kit was on site.   No complaint or issues were raised following this assignment. [redacted] (President, [redacted] Cabinets) called Mrs. [redacted] in early October to discuss their past due balance.  She commented that she loved the cabinets and that all work was complete.   When asked why they had not paid the open balance Mrs. [redacted] said that they had hired [redacted] (the same independent contracted used by [redacted]) to complete additional trim work on their project and were having problems getting the work finished and they were frustrated.   [redacted] said that he was sorry they were having issues completing the other non-cabinet related aspects of the project.  He further explained that as an independent contractor [redacted] is free to contract for work outside of [redacted]’s scope of work and any arrangement is only between the customer and the contractor.   By practice, a contract outlining the scope of work, timeline and cost should have been put in place by the [redacted]s or the Contractor.   According to Mrs. [redacted] no contract was put in place for the additional trim work. On October 16th [redacted] sent an full up email to Mrs. [redacted]  noting that the company had been in touch with [redacted] (Independent Contractor) who explained that the [redacted] /[redacted] dispute went to court and a settlement had been reached.   [redacted] received the outstanding balance payment for the [redacted] cabinets on October the 16th and the account is paid in full.   [redacted] will reach out to the [redacted]s to confirm there is no open warranty work to perform.