That is Lit

Revdex.com:? I have received my product order today!? You can close out my complaint.? I still will not ever order from That is Lit againThanks [redacted] ? I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? ? ?

Hi,? Thanks for reaching out.Would you mind providing me your full name and email address used in ordering the product? Also, please send your order number so that we can look further.Looking forward to hearing back from you so I can help you out with this.Regards, [redacted] "That Is Lit" Customer Specialist

Revdex.com: I have received my product order today! You can close out my complaint I still will not ever order from That is Lit againThanks [redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Hi,? Thanks for reaching out.? We are sorry to hear that the item you received was damagedCan you please send us pictures of what you received that way we can process a replacement right away?? We're awaiting your reply.? Thanks, [redacted] "That Is Lit" Customer SpecialistTell us why here

Revdex.com:I received my presser foot in the mailThank You for addressing my concerns in this matterI'm not sure if your office did anything, but I believe my report caused them to make sure my order was honoredThank You I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted] ?

Hi Jacqueline, Our Company aims to provide and deliver the best Customer Support and Experience in the world of online shoppingWe sincerely apologize if we were not able to respond to your request right away, we have been experiencing a large order volume in the last couple of weeks Upon investigating we sent a follow up request regarding your concern, the last representative gave you our return address for the defective itemI understand your frustrations that is why I have processed a refund for the total cost of the orderIt should reflect in your statement in a few days As for the Lazy Mount Holders that you received kindly dispose of them and if there are any left that is still usable please keep them Again, we apologize for any inconvenience caused by the situation. If you need anything else, please let us know. Sincerely,Homer"That Is Lit"Customer Specialist Manager

Hi Jacqueline, Our Company aims to provide and deliver the best Customer Support and Experience in the world of online shoppingWe sincerely apologize if we were not able to respond to your request right away, we have been experiencing a large order volume in the last couple of weeks Upon investigating we sent a follow up request regarding your concern, the last representative gave you our return address for the defective itemI understand your frustrations that is why I have processed a refund for the total cost of the orderIt should reflect in your statement in a few days As for the Lazy Mount Holders that you received kindly dispose of them and if there are any left that is still usable please keep them Again, we apologize for any inconvenience caused by the situationIf you need anything else, please let us knowSincerely,Homer"That Is Lit"Customer Specialist Manager

Revdex.com: I have received my product order today! You can close out my complaint. I still will not ever order from That is Lit againThanks*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution is satisfactory to me.

Well, low and behold I just looked at my email and found several refunds from Brosal Limited for a refund of a "cart hook"..Brosal is also That is Lit. So we can close this case. Thank you all so much for your quick and timely response, also for just being available. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Jacqueline ***

This complaint has been monetarily resolved to my satisfactionI still believe they should stop selling tyhis product as advertised. Thank y

Well, low and behold I just looked at my email and found several refunds from Brosal Limited for a refund of a "cart hook"..Brosal is also That is Lit. So we can close this case. Thank you all so much for your quick and timely response, also for just being available. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Jacqueline ***

Hi, Thanks for reaching out.Would you mind providing me your full name and email address used in ordering the product? Also, please send your order number so that we can look further.Looking forward to hearing back from you so I can help you out with this.Regards,***"That Is Lit" Customer Specialist

Hi,? Thanks for reaching out.? We are sorry to hear that the item you received was damagedCan you please send us pictures of what you received that way we can process a replacement right away?? We're awaiting your reply.? Thanks,***"That Is Lit" Customer SpecialistTell us why
here

?
Revdex.com:? ? That Is Lit has been resolved.? I never received any shipping information from the company or responses to emails (as stated in my complaint) but the products arrived at my door today and seem to be in decent shape.? ?
I have reviewed the
response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***
?

Hi Jacqueline,? Our Company aims to provide and deliver the best Customer Support and Experience in the world of online shoppingWe sincerely apologize if we were not able to respond to your request right away, we have been experiencing a large order volume in the last couple of weeks
? Upon investigating we sent a follow up request regarding your concern, the last representative gave you our return address for the defective itemI understand your frustrations that is why I have processed a refund for the total cost of the orderIt should reflect in your statement in a few days? As for the Lazy Mount Holders that you received kindly dispose of them and if there are any left that is still usable please keep them? Again, we apologize for any inconvenience caused by the situation.? If you need anything else, please let us know.? Sincerely,Homer"That Is Lit"Customer Specialist Manager?

Revdex.com:I received my presser foot in the mailThank You for addressing my concerns in this matterI'm not sure if your office did anything, but I believe my report caused them to make sure my order was honoredThank You
I have reviewed the response made by the business in
reference to complaint ID [redacted], and find that this resolution is satisfactory to me.?
Regards,
[redacted]
?

Revdex.com: I have received my product order today!  You can close out my complaint.  I still will not ever order from That is Lit againThanks[redacted] 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...

resolution is satisfactory to me.

Hi Jacqueline, Our Company aims to provide and deliver the best Customer Support and Experience in the world of online shopping. We sincerely apologize if we were not able to respond to your request right away, we have been experiencing a large order volume in the last couple of weeks....

 Upon investigating we sent a follow up request regarding your concern, the last representative gave you our return address for the defective item. I understand your frustrations that is why I have processed a refund for the total cost of the order. It should reflect in your statement in a few days.  As for the Lazy Mount Holders that you received kindly dispose of them and if there are any left that is still usable please keep them.  Again, we apologize for any inconvenience caused by the situation. If you need anything else, please let us know. Sincerely,Homer"That Is Lit"Customer Specialist Manager

Revdex.com:I received my presser foot in the mail. Thank You for addressing my concerns in this matter. I'm not sure if your office did anything, but I believe my report caused them to make sure my order was honored. Thank You .
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:  That Is Lit has been resolved.  I never received any shipping information from the company or responses to emails (as stated in my complaint) but the products arrived at my door today and seem to be in decent shape.  
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]