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That Place

5324 S Water Rd, New Era, Michigan, United States, 49446-9780

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Hart is a small town, so there is limited places to eat. I have been a weekly customer at That Place for more than 4 years. About 3 years ago, myself and my son developed food poisoning from undercooked chicken wings. I refrained from eating there for awhile, but ultimately concluded it was a freak accident and went back. On November 23rd, 2019, I placed a to go order. After returning home I realized they forgot our french fries and after tasting the mashed potatoes and fried chicken, called the restaurant to let them know the milk they used in both was spoiled. They were rancid. They agreed to credit me with food substitutes whenever I wanted, so yesterday, I ordered the same thing again ($40 worth of food). Upon returning home this time I realized they again forgot our fries and an order of mashed potatoes. I called and they asked me to drive back and get them. I did. I got home and took one bite of potatoes and threw up. Again, sour, rotten, rancid. I continued to vomit 5 more times throughout the night after that one bite. I'm very thankful my children didnt have the opportunity to eat them but I'm just fed up with being ripped off by this restaurant. My guess is that they dont do enough business to go through their products and instead let things sit until they are gone; disregarding how long it's been since it was made. The smell alone from the potatoes was enough to make the rest of my family gag as it literally smelled like chunky, sour milk. Having been ill twice now from their food, you'd think they would offer a refund. But, no. Just another offer for more rancid food. This is no way to run a business and I'm pretty ashamed this is in my hometown.
Product_Or_Service: Chicken, mashed potatoes

Desired Outcome

Refund This restaurant owes me $37.90 plus two days of missing work to be physically sick from their food which cost me over $170.

That Place Response • Dec 23, 2019

Business supplied email:
Use this address for this or any future complaints, but nothing else

That Place Response • Dec 26, 2019

First of all the Wings she said she got here she did not, I was working that night and after checking my tickets she had not ordered from us and her response was oh I must have gotten them somewhere else....the next timeI was also working and we did forget her potatoes and I told her when she called back she could come back or she could get them another time, she came back and again I apologized to her at the drive, she said no worries it happens...you do not get sick from one bit of potatoes..our milk and potatoes and fresh... I am sorry she feels this way about us....we do our very best to keep the customer happy...

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Address: 5324 S Water Rd, New Era, Michigan, United States, 49446-9780

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