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THATLifestyleNinja

30 N Gould St Ste R, Sheridan, Wyoming, United States, 82801-6317

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Reviews Online Retailer THATLifestyleNinja

THATLifestyleNinja Reviews (%countItem)

I bought the program for $1997.00 on the 15th of August last year. I wanted my refund after only using it for a day or so ,because after doing my own research there were ALOT of complaints against this guy and that they were denied refunds.Of course I then contacted customer support on August 15th 2019 after purchasing it to ask them my concerns I had and said the following:

"Came from the webinar and Kevin D said that the $1997 offer is RISK FREE and that we have nothing to lose, but I check the refunds terms and it says that we have to view less than 40% of the course in order to get money back? Just wondering , because I don't know who to trust kevin or the refund policy.".

Rep then simply directed me towards the terms of service. The reason why I am reaching out almost 1 yr after this has happened is because I couldn't find the company name on *** and never tried Revdex.com until now and just considered it an overall loss. Yes, I have tried to contact *** and my bank to get a refund at the time and they BOTH denied me as well. Also even if I would like to use it again I lost my membership????? I don't know how they managed to do that but they did

THATLifestyleNinja Response • Aug 07, 2020

You purchased the course on 8/15/19 and asked about our refund policies the same day within hours. You then initiated a dispute and escalated your dispute to a claim with *** on the same day, 8/15/19. It is our policy not to give refunds if someone has initiated a dispute in PP because they could potentially get their money back twice. You then lost the claim in *** on 8/22/19 (because "buyer - you - was unable to provide the information PP had requested") and it was only after this loss in *** that you asked for a refund. You say you weren't able to access the course on 8/15 but all you would need to do is contact our support for quick and easy access. In *** we can see that you accessed the course. I am sorry but you did not qualify for a refund and filing this dispute 9 months after you purchased the course seems frivolous.

Customer Response • Aug 07, 2020

Complaint: ***

I am rejecting this response because:
I WANT MY MONEY BACK, YOU SCAMMERS
Regards

THATLifestyleNinja Response • Aug 18, 2020

Again Mr., you purchased the course on 8/15/19 and asked about our refund policies the same day within hours in our Message Chat. You then initiated a dispute and escalated your dispute to a claim with *** on the same day, 8/15/19. It is our policy not to give refunds if someone has initiated a dispute in PP because they could potentially get their money back twice. You then lost the claim in *** on 8/22/19 (because "buyer - you - was unable to provide the information PP had requested"). Upon further research I show no emails sent to us at all asking for a refund.You say you weren't able to access the course on 8/15/19 but all you would need to do is contact our support for quick and easy access. In *** we can see that you accessed the course. I am sorry but you did not qualify for a refund and filing this complaint almost 1 year after you purchased the course seems frivolous and punitive. I've attached our Order Sheet that you checked showing our Refund Requirements (all students need to click this before being allowed to purchase) and the PP decision in our favor because you did not provide the information PP requested.

Seller boldly and repeatedly advertises an unconditional 14 day return policy. We purchased this course, did additional research, and decided that it was not a good fit and possibly fraudulent.

When we requested a refund, on the same day which the course was purchased, several undisclosed"conditions" were introduced to receive a refund. Suddenly, there was a requirement to actually use the course and try it out for a while, but without consuming 40% of the course material. Another representative asked for a physical scan of a driver's license or passport, which we were concerned could be used for identity theft. Especially since this was requested by a non-US-based suort person.
Yet another representative asked us to drop our *** dispute. We're convinced that the only purpose of these requirements was to make the refund difficult to impossible. We have seen several other customers reporting similar complaints. There are also
very strong similarities in business model to this case with the FTC: ***, though we do not yet have evidence that the principals are the same. We were defrauded out of a large portion of our savings, and received nothing for it.

THATLifestyleNinja Response • Aug 03, 2020

I offered Ms. a full refund on 7/8/20 if she removed her dispute in *** and her complaint here and I have yet to hear back from her."This is Kevin, I was just arised of your request for a refund but I cannot refund you until you remove the Dispute in *** and the complaint on the Revdex.com. If I refund you now without you removing the dispute in , you might get your money back twice. I never want people in my courses who are unhappy and I am sorry my Customer Support didn't let me know sooner. So as soon as I know both the dispute in *** and the complaint to the Revdex.com are removed, I *** personally refund you, promise!"Thank you

Customer Response • Aug 03, 2020

Complaint: ***

I am rejecting this response because:This is entirely false. There is no open dispute with ***, and the business was notified of the closure of the dispute. Also, the refund was requested on the same day the purchase was made, before there was any dispute filed. Promoting an unconditional refund and continually adding conditions is fraud.

Regards

THATLifestyleNinja Response • Aug 04, 2020

You lost the dispute in ***, it was decided in our favor, I offered you a full refund if you canceled the dispute but you didn't respond to my offer until you lost your dispute, *** - "We've closed this case in your favor, after reviewing the info you provided". I am sorry.

Customer Response • Aug 04, 2020

Complaint: ***

I am rejecting this response because:

The *** case is closed, and has nothing to do with the Revdex.com complaint. In our view, the request to "drop the dispute" has always been only an excuse to delay and avoid the refund. Further, you do not have the right to require customers to drop their complaints about your fraudulent business practices in order to honor your refund policy. In fact, if your refund policy was not a fraud, you would not receive these complaints in the first place.

We received no message from you on July 8. We have been attempting to get your advertised "no-risk 14 day refund" since the purchase date. We will continue to pursue action against you here and elsewhere until we receive the refund that was promised. We have received nothing for the purchase price, and your "promise" to refund the money in the last message is as worthless as the claims on your website.

Regards

When I initially signed up for Kevin D's product, I was under the impression that I was getting started as being a seller through *** by purchasing products and selling them on the *** website. He said that *** would do ALL of the behind the scene work and that I only needed to be concerned was buying the products and having them available for purchase. The only thing Kevin spoke of during his entire presentation was just that and that a refund was 100% guaranteed within 14 days. He never once mentioned that I would have to purchase additional training courses in order to be successful in this business. On April 14th I was told via chat by Kevin's assistant, "Katie" that I need to completed Module 1 in order to meet the 40% of participation in order to get a refund. I also spoke to Roman Babauta on the same day when he called me and he told me that the only requirement was to complete the Module 1 and I told him that I had already complete. He then said that was all I needed to do and to contact Customer Service. Once I contacted Customer Service on April 15th,to find out how to request a refund, I was told all of these other requirements in order to get a refund. I feel that is a misrepresentation and false advertisement. In order to meet the refund requirements, there are several courses that have to be purchased. The amount of the course I purchased was $1,997. D was supposed to call me last night at 7 p.m. EST but I did not get a call.

THATLifestyleNinja Response • Apr 20, 2020

You were refunded in full on the 18th so why the Revdex.com complaint? Have you not received the refund yet?

Kevin

Customer Response • Apr 21, 2020

From: <***>Date: Tue, Apr 21, 2020 at 1:48 PMSubject: Message sent from Revdex.com.orgTo: <***>Complaint has been resolvedSent from *** (***)

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Address: 30 N Gould St Ste R, Sheridan, Wyoming, United States, 82801-6317

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