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That's My Topper

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That's My Topper Reviews (1)

I purchased a wedding cake topper from this business for a birthday present for my mom. She ended up not liking the topper so we wanted to return it. The item was around $45.00 and did not come with a return label even though I paid for shipping and handling. I can not get a hold of anybody in customer service despite calling over 12 times at all different times. The phone system makes you leave a message. Finally a few days later somebody called me and let me know if I was returning the item the shipping back to the business would be out of pocket ($38) and a 20% restocking fee. That would actually mean I owed them money. This issue is still not taken care of. I would not order from this business I think it might be fraudulent.Product_Or_Service: [redacted] Wedding Cake ToppersOrder_Number: [redacted]Account_Number: [redacted]Desired SettlementI would like a full refund for this product. I would also like for them to pay for the return of this item. I think it is only fair after almost a month of chaos. Business Response This situation has been resolved. Our customer service employee said that she and the customer played phone tag for a week until they finally connected on the phone on the 12th to discuss the return process. She provided the customer with a return label and informed the customer that when the item was received she would be credited with a refund. We have not received the return from the customer as of today but tracking shows it is on the way so we issued a refund to the customer.

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Description: Wedding Supply Stores

Address: 7129 Partinwood Dr, Fuquay Varina, North Carolina, United States, 27526-9319

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www.thatsmytopper.com

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Shady, yet now dead: once upon a time this website was reported to be associated with That's My Topper, LLC, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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