Thayer Properties, LLC

The final offer a check that is payable to Master Kleen in the amount of $and a total of $off of your rent

This deposit refund check was returned to Resident from the unit they were transferring from. This check has nothing to do with the current apartment in question. Thank you

05/01/ RE: Revdex.com Case # [redacted] – [redacted] [redacted] To whom it may concern: Below is Post Ridge’s Initial Response to the Customer/Past Resident’s concerns submitted to the Revdex.com: Rent Payments: There was a clerical error with the [redacted] rent payments for September and December The payment was processed through our computer system incorrectly causing the payments to post to the resident account but never pulled the funds from the resident’s bank account Post Ridge did not realize that the funds were not received from Ms [redacted] until the bank statements were reconciled Once the error was detected, the incorrect payments were reversed from her account We notified Ms [redacted] that the funds were not pulled from her bank and her account balance was adjusted to include rent for those two months We asked that she verify with her bank that the payments were not debited from her bank account Ms [redacted] did not dispute that the funds were not deducted from her bank account and indicated she was unable to pay the balance because the funds were used for other purposes While we acknowledge the payments were processed incorrectly, that does not absolve the resident from their obligation, under their lease agreement, to pay their rent In order to accommodate the situation, we allowed Ms [redacted] to make partial payments on her balance to bring her account current Ms [redacted] fulfilled the payment plan terms There has never been any suggestion that the resident has/had a history of not paying rent on time Walk-thru / Charges at move-out We supplied Ms [redacted] with a Cleaning Checklist for Vacating Residents (see attached Cleaning Checklist for Vacating Residents) at the time she gave her written notice to vacate(see attached Intent to Move Out) This checklist details what items a resident will be charged for should there be damage, or above wear and tear, to the apartment All the items charged to Ms [redacted] ’s account at the time of her move out are noted on the checklist, along with the amount that would be charged if necessary There was a move out inspection done, with the resident present, on March 7, The condition of all the items was noted and the resident signed off on the condition of the apartment at the time of the inspection(see attached Inventory and Condition Form) Pictures of the items charged to Ms [redacted] ’s account are available upon request Ms [redacted] was not charged for replacement of the carpet She was charged for a carpet cleaning as required in her lease agreement(see attached Additional Special Provisions) We hope this will address all Ms [redacted] ’s concerns Should you wish for any additional information, please contact me Cordially, [redacted] Post Ridge/Area Manager

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hello,
I have attached the lease, per page under special provisions the move out requirements are listedI have also attached a picture of the Laundry room wall damagePlease let me know if you need anything furtherThank you

The final offer a check that is payable to Master Kleen in the amount of $833.50 and a total of $1050 off of your rent.

05/01/2014
RE:  Revdex.com Case #[redacted] –
[redacted]...

[redacted]
To whom it may concern:
Below is Post Ridge’s Initial Response to the Customer/Past
Resident’s concerns submitted to the Revdex.com:
1.        
Rent Payments: 
There was a clerical error with the [redacted] rent payments for
September 2013 and December 2013.   The
payment was processed through our computer system incorrectly causing the
payments to post to the resident account but never pulled the funds from the
resident’s bank account.  Post Ridge did
not realize that the funds were not received from Ms. [redacted] until the
bank statements were reconciled.   Once
the error was detected, the incorrect payments were reversed from her account.  We notified Ms. [redacted] that the funds
were not pulled from her bank and her account balance was adjusted to include
rent for those two months.  We asked that
she verify with her bank that the payments were not debited from her bank
account.  Ms. [redacted] did not dispute
that the funds were not deducted from her bank account and indicated she was
unable to pay the balance because the funds were used for other purposes.  While we acknowledge the payments were
processed incorrectly, that does not absolve the resident from their
obligation, under their lease agreement, to pay their rent.    In order to accommodate the situation, we
allowed Ms. [redacted]  to make partial
payments on her balance to bring her account current.  Ms. [redacted] fulfilled the payment plan
terms.  There has never been any
suggestion that the resident has/had a history of not paying rent on time. 
 
2.       
Walk-thru / Charges at move-out.  We supplied Ms. [redacted] with a Cleaning
Checklist for Vacating Residents (see attached Cleaning Checklist for Vacating
Residents) at the time she gave her written notice to vacate. (see attached
Intent to Move Out)  This checklist
details what items a resident will be charged for should there be damage, or
above normal wear and tear, to the apartment. 
All the items charged to Ms. [redacted]’s account at the time of her
move out are noted on the checklist, along with the amount that would be
charged if necessary.
 
There was a move out inspection done, with the
resident present, on March 7, 2014.  The
condition of all the items was noted and the resident signed off on the
condition of the apartment at the time of the inspection. (see attached
Inventory and Condition Form)  Pictures
of the items charged to Ms. [redacted]’s account are available upon request.
 
Ms. [redacted] was not charged for replacement of
the carpet.  She was charged for a carpet
cleaning as required in her lease agreement. (see attached Additional Special
Provisions)
 We hope this will address all Ms. [redacted]’s
concerns.  Should you wish for any
additional information, please contact me.
 
Cordially,
 
[redacted]
Post
Ridge/Area Manager

This deposit refund check was returned to Resident from the unit they were transferring from. This check has nothing to do with the current apartment in question.
Thank you

Response:
Mr. [redacted] is correct that is correct that he discovered
a thick dust like substance in his apartment in August 2013. When management
inspected his apartment and the surrounding apartments we could not find a
source that could be...

producing the mildew-like substance, after talking with
Mr. [redacted] he admitted that he did not run in air-conditioner during the day
because he was not at home. We encouraged the resident that it was vital to run
the air-conditioner to remove any excess moisture from the air to prevent any
conditions that would enable the growth of mildew. We scheduled an outside
contractor to come in, treat the walls if necessary and repaint.
The next time we heard about the same issue was a year later
on August 11, 2014, Mr. [redacted] brought it to our attention that the mildew-like
substance was back on his apartment walls. Management inspected his apartment
and the surrounding apartments again and could not find any source of moisture.
The Property Manager, N[redacted], immediately called for a dehumidifier
to be put in Mr. [redacted]’s apartment; considering the previous year’s
incident she also arranged for him to transfer to another apartment inside the
community by the end of the week. 
Nichole offered to take off of his rent $100 for the cost of moving, the
transfer fees incurred from transferring utilities and $30 for extending his
lease renewal.
Mr. [redacted] inquired about his damaged belongings and
Nichole requested a breakdown of the damages which was submitted. After
speaking with Corporate Office [redacted] then responded via email to Mr.
[redacted] and offered to pay for his clothes to be cleaned by a local dry
cleaner and hire an outside cleaning company to clean any of his belongings
listed on his damage breakdown such as his head board and tables. The email also
requested that Mr. [redacted] provide us with a quote from a dry cleaner and we
could get a check cut for that amount or if he paid out of pocket for that
expense the manager could get him reimbursed within a week of submitting a
receipt.
Mr. [redacted] did get a quote from a local dry cleaner for
$883.50, after receiving that quote [redacted] then offered him half off his
rental amount for 4 months, which would include the reimbursement of $883.50
and the amount previously offered at time of transfer. He was not accepting of
that offer and insisted that he would need to be reimbursed for the loss of any
items that were not cleanable in the amount of $2000. Nichole advised Mr.
[redacted] that she could not meet those demands, and a loss of that amount
would need to be claimed on his renters insurance. He became very belligerent
and threatened to get an attorney and sue for any medical issues he may have
incurred by staying in his apartment. Management immediately supplied him with
the name and number of her attorney and advised him that if that is the route
he would like to take he would need to contact her attorney for any further demands
or inquiries. At that point she ceased the conversation and has not been in
contact with the resident again.