The 1812 Hitching Post

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:First and foremost, there are numerous inaccuracies in ***'s statement..here's just a few, I called and spoke with her, not my fiancé ***, we have four children..not threeHer husband is also the minister who lives on the premises where the wedding was held..after he officiated our wedding he remained on the premises and did not leave..another inaccurate statementHer photographer also did not take any pictures of the decorations or cake prior to us arriving, as we never received those pictures eitherWhen I spoke with *** on the phone she reassured me that our time with with photographer doesn't begin until we arriveI have numerous statements in emails from *** telling me that the pictures that were taken were lost due to errors with the photographers equipmentBottom line, we did not receive the pictures that we were promised..pictures that were taken of my wife and I cutting the cake, us praying before our wedding, our hands with our rings, etc(By the way, these were specific requested picturesI have email correspondence showing proof that they were promised to us)Those are extremely important moments in a weddingMy wife has cried and been so upset about all of thisWe will never be able to have those moments captured ever againWe trusted our once in a lifetime moment with her and she failed..beyond upsetting she has zero desire to make things right and give exceptional customer serviceMy wife also provided decorations of her own (that were never returned to us) our wedding cake was to have fake flowers adorned on it as well..those were not provided, as they were promised in a email (I have proof of that correspondence as well) the cake was plainMyself, my wife and our children had to ask for a beverage..they were never offeredShe even acted annoyed to have to serve us someShe had things set out for her next gig..it wasn't even for us..but as stated in our contract we were to receive thatWe refused to take further pictures as we would have to pay over $to rent another tux for me to wear, and not to mention..the moment is goneWho wants recreated pictures of fake moments of their supposed weddingIt is unacceptable that we should have to pay further money to get what we were supposed to receive to begin withBottom line, her photographer didn't provide substantial "professional" service..the minimal pictures we did received weren't even properly edited..not of professional quality at all! We should receive back the money that was for the photography..or lack thereof ($one hour photography + $for an additional half hour of photography)..what we paid forOur wedding day was destroyed by her photographer and her faulty equipmentWe don't understand how one who runs a business in managing peoples weddings..one extremely precious moment in a couples lives..takes zero responsibility for not coming through and giving the couple the experience they deserve..as they payed for it and allIt's down right shameful to ruin such a special day and make no proper amends to rectify the situationOffering more botched photography with the photographer that ruined their wedding to begin with is not acceptable..and to expect the couple to spend more money to do this is absurdAgain, I have numerous emails where *** states her photographer screwed up and didn't deliverIf it isn't evident enough with all the inaccuracies in the statement below, *** doesn't even recall the truth and the facts..she doesn't even remember that I spoke with her or how many children we even haveGoes to show how much she doesn't even pay attention to details, speak the truth or let alone care..she just wants your money! Extremely bad business practices, she should be down right ashamed!! I bet if this happened to her on her wedding day, she would expect compensation and money returned to her..any person this happened to wouldBeyond sad that a person like this does this line of work..one in her field should have a desire to make this a wonderful experience and if she fails to do so, she should have proper customer service and make sure her clientele is satisfiedI guess it's all about the money for ***, she is sure happy to take it from you but turns around and has the audacity to not live up to the promised services and shifts blame and takes no responsibilitySo sad..our special day was ruined and she made money doing itNot an upstanding individual with any integrity, morals or care..utterly shameful, sickening and disgraceful!
Regards,
*** *** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
First and foremost, there are numerous inaccuracies in ***'s statement..here's just a few, I called and spoke with her, not my fiancé ***, we have four children..not threeHer husband is also the minister who lives on the premises where the wedding was held..after he officiated our wedding he remained on the premises and did not leave..another inaccurate statementHer photographer also did not take any pictures of the decorations or cake prior to us arriving, as we never received those pictures eitherWhen I spoke with *** on the phone she reassured me that our time with with photographer doesn't begin until we arriveI have numerous statements in emails from *** telling me that the pictures that were taken were lost due to errors with the photographers equipmentBottom line, we did not receive the pictures that we were promised..pictures that were taken of my wife and I cutting the cake, us praying before our wedding, our hands with our rings, etc(By the way, these were specific requested picturesI have email correspondence showing proof that they were promised to us)Those are extremely important moments in a weddingMy wife has cried and been so upset about all of thisWe will never be able to have those moments captured ever againWe trusted our once in a lifetime moment with her and she failed..beyond upsetting she has zero desire to make things right and give exceptional customer serviceMy wife also provided decorations of her own (that were never returned to us) our wedding cake was to have fake flowers adorned on it as well..those were not provided, as they were promised in a email (I have proof of that correspondence as well) the cake was plainMyself, my wife and our children had to ask for a beverage..they were never offeredShe even acted annoyed to have to serve us someShe had things set out for her next gig..it wasn't even for us..but as stated in our contract we were to receive thatWe refused to take further pictures as we would have to pay over $to rent another tux for me to wear, and not to mention..the moment is goneWho wants recreated pictures of fake moments of their supposed weddingIt is unacceptable that we should have to pay further money to get what we were supposed to receive to begin withBottom line, her photographer didn't provide substantial "professional" service..the minimal pictures we did received weren't even properly edited..not of professional quality at all! We should receive back the money that was for the photography..or lack thereof ($one hour photography + $for an additional half hour of photography)..what we paid forOur wedding day was destroyed by her photographer and her faulty equipmentWe don't understand how one who runs a business in managing peoples weddings..one extremely precious moment in a couples lives..takes zero responsibility for not coming through and giving the couple the experience they deserve..as they payed for it and allIt's down right shameful to ruin such a special day and make no proper amends to rectify the situationOffering more botched photography with the photographer that ruined their wedding to begin with is not acceptable..and to expect the couple to spend more money to do this is absurdAgain, I have numerous emails where *** states her photographer screwed up and didn't deliverIf it isn't evident enough with all the inaccuracies in the statement below, *** doesn't even recall the truth and the facts..she doesn't even remember that I spoke with her or how many children we even haveGoes to show how much she doesn't even pay attention to details, speak the truth or let alone care..she just wants your money! Extremely bad business practices, she should be down right ashamed!! I bet if this happened to her on her wedding day, she would expect compensation and money returned to her..any person this happened to wouldBeyond sad that a person like this does this line of work..one in her field should have a desire to make this a wonderful experience and if she fails to do so, she should have proper customer service and make sure her clientele is satisfiedI guess it's all about the money for ***, she is sure happy to take it from you but turns around and has the audacity to not live up to the promised services and shifts blame and takes no responsibilitySo sad..our special day was ruined and she made money doing itNot an upstanding individual with any integrity, morals or care..utterly shameful, sickening and disgraceful!
Regards,
*** *** ***

From: 1812 Hitching Post [mailto:[redacted]] Sent: Thursday, May 21, 2015 1:27 PMTo: [redacted]Subject: Revdex.com Complaint ID: [redacted])[redacted] purchased our $750 elopement wedding package which included an hour of photography on March 23, 2015.  He added an additional...

1/2 hour of photography to our package (details of that package listed online here: http://1812hitchingpost.com/weddings/packages/elope/).  The total photography time/venue time he purchased was from 4 to 5:30 p.m. on April 12th with wedding ceremony scheduled at 4:30.   At 3:50 on the day of the wedding, his fiancée, [redacted], called and told me they had lost track of time and were just then leaving their home which was 45 minutes from our location.  Our staff, including the minister, photographer, and Dj, were already on site ready to work.  We require 24 hour notice to postpone a scheduled wedding.  With 10 minutes notice, we could not postpone.    I told them to do the best they could to get here quickly and we’d do the best we could from our end to give them as much as we could for their wedding.  We had another event scheduled directly after their event.   The couple and their three children arrived close to 5 p.m. and got dressed at our venue.  The photographer was there shooting the cake and decorations even before the couple arrived from 4 to 5:30 as she was scheduled.  She shot 182 photos of their wedding which were professionally edited and given to them about ten days after the wedding.   There were photos that could not be taken on their wedding day due to the lack of time the couple allowed us.  The total cost of the photography they purchased with the package was $150 ($100 for the first hour and $50 for the extra 1/2 hour).  In addition for the money they spent, they received a custom wedding cake, beverages, customized decorations and music, the services of the minister and DJ, the wedding planning services in the month leading up to the wedding.     Our minister would usually leave directly after the ceremony but had to stay an extra hour because they were late.  We did not charge them for that extra time and we did everything possible to give them a full wedding experience.   When the groom complained to me after the wedding, I offered additional photography to recreate the photos they were not able to get within their contract time at no extra charge to them.  [redacted] refused the offer and requested a refund of more than the photography portion of his contract.  They received the total value of their wedding package.   [redacted]1812HP, Inc.www.1812hitchingpost.com[redacted]###-###-####

From: 1812 Hitching Post [mailto:[redacted]] Sent: Thursday, May 21, 2015 1:27 PMTo: [redacted]Subject: Revdex.com Complaint ID: [redacted] purchased our $750 elopement wedding package which included an hour of photography on March 23, 2015.  He...

added an additional 1/2 hour of photography to our package (details of that package listed online here: http://1812hitchingpost.com/weddings/packages/elope/).  The total photography time/venue time he purchased was from 4 to 5:30 p.m. on April 12th with wedding ceremony scheduled at 4:30.   At 3:50 on the day of the wedding, his fiancée, [redacted], called and told me they had lost track of time and were just then leaving their home which was 45 minutes from our location.  Our staff, including the minister, photographer, and Dj, were already on site ready to work.  We require 24 hour notice to postpone a scheduled wedding.  With 10 minutes notice, we could not postpone.    I told them to do the best they could to get here quickly and we’d do the best we could from our end to give them as much as we could for their wedding.  We had another event scheduled directly after their event.   The couple and their three children arrived close to 5 p.m. and got dressed at our venue.  The photographer was there shooting the cake and decorations even before the couple arrived from 4 to 5:30 as she was scheduled.  She shot 182 photos of their wedding which were professionally edited and given to them about ten days after the wedding.   There were photos that could not be taken on their wedding day due to the lack of time the couple allowed us.  The total cost of the photography they purchased with the package was $150 ($100 for the first hour and $50 for the extra 1/2 hour).  In addition for the money they spent, they received a custom wedding cake, beverages, customized decorations and music, the services of the minister and DJ, the wedding planning services in the month leading up to the wedding.     Our minister would usually leave directly after the ceremony but had to stay an extra hour because they were late.  We did not charge them for that extra time and we did everything possible to give them a full wedding experience.   When the groom complained to me after the wedding, I offered additional photography to recreate the photos they were not able to get within their contract time at no extra charge to them.  [redacted] refused the offer and requested a refund of more than the photography portion of his contract.  They received the total value of their wedding package.   [redacted]1812HP, Inc.www.1812hitchingpost.com[redacted]###-###-####

Review: The photographer "[redacted]" who took pictures of our wedding was unable to provide all the pictures that were promised. Including very important moments of our wedding..cake cutting, prayer, our rings etc. we were told her memory card failed and or was corrupted and the pictures could not be found.Desired Settlement: We requested a $200 reimbursement for lack of pictures, as we did not get what we paid for. As well as for emotional damages. We will never be able to have those moments captured on film again.

Business

Response:

From: 1812 Hitching Post [mailto:[redacted]] Sent: Thursday, May 21, 2015 1:27 PMTo: [redacted]Subject: Revdex.com Complaint ID: [redacted] purchased our $750 elopement wedding package which included an hour of photography on March 23, 2015. He added an additional 1/2 hour of photography to our package (details of that package listed online here: http://1812hitchingpost.com/weddings/packages/elope/). The total photography time/venue time he purchased was from 4 to 5:30 p.m. on April 12th with wedding ceremony scheduled at 4:30. At 3:50 on the day of the wedding, his fiancée, [redacted], called and told me they had lost track of time and were just then leaving their home which was 45 minutes from our location. Our staff, including the minister, photographer, and Dj, were already on site ready to work. We require 24 hour notice to postpone a scheduled wedding. With 10 minutes notice, we could not postpone. I told them to do the best they could to get here quickly and we’d do the best we could from our end to give them as much as we could for their wedding. We had another event scheduled directly after their event. The couple and their three children arrived close to 5 p.m. and got dressed at our venue. The photographer was there shooting the cake and decorations even before the couple arrived from 4 to 5:30 as she was scheduled. She shot 182 photos of their wedding which were professionally edited and given to them about ten days after the wedding. There were photos that could not be taken on their wedding day due to the lack of time the couple allowed us. The total cost of the photography they purchased with the package was $150 ($100 for the first hour and $50 for the extra 1/2 hour). In addition for the money they spent, they received a custom wedding cake, beverages, customized decorations and music, the services of the minister and DJ, the wedding planning services in the month leading up to the wedding. Our minister would usually leave directly after the ceremony but had to stay an extra hour because they were late. We did not charge them for that extra time and we did everything possible to give them a full wedding experience. When the groom complained to me after the wedding, I offered additional photography to recreate the photos they were not able to get within their contract time at no extra charge to them. [redacted] refused the offer and requested a refund of more than the photography portion of his contract. They received the total value of their wedding package. [redacted]1812HP, Inc.www.1812hitchingpost.com[redacted]###-###-####