The Acme Foundry, Inc

Initial Business Response /* (1000, 5, 2016/09/12) */
[redacted] purchased her vehicle from us in June of 2014. When she purchased her vehicle she also took advantage of the recommended extended warranty which has covered and paid for the mechanical repairs and issues. In 2012 the[redacted] report...

shows an estimate, however, there was no claim against the vehicle. The only claim against the vehicle was in 2015 which I assume was done while in her possession. [redacted] claims we have not responded to his emails. This isn't the case as I have copy of email correspondence. Approximately 2 months ago I offered to buy the vehicle back from the client well above book and market values. The client declined at that time. We decided not to discuss the matters any further after [redacted] left our showroom speaking undesirable words towards one of our employees. We opened the lines of communication again over the past couple of weeks. I offered to buy the vehicle back again but due to the time that had passed and the seasonality of the vehicle the value at this point was reduced. At this point, we have done everything we can. Therefore, I explained to [redacted] that we will have to go our separate ways from here
Initial Consumer Rebuttal /* (3000, 7, 2016/09/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Here's the crux of the complaint. I am assuming that the BMW sales staff were fully aware of a $[redacted] assessment on the vehicle. They were asked point blank if there were any past problems with the vehicle and stated no. I have no idea why. There is no denying this.
I was notified of the past $[redacted] assessment only recently when I decided to trade the vehicle in at a NON BMW dealer. The trade offer was reduced by $[redacted] to a value $[redacted]. Subsequent dealers offered the same value. [redacted]
Final Business Response /* (4000, 11, 2016/09/28) */
Unfortunately, we've tried to come to a resolution with the customer. We offered to buy the vehicle back at the beginning of the summer for the price they are currently requesting. However, they declined. Another attempt to purchase the vehicle back a few weeks ago was declined as well.
Final Consumer Response /* (4200, 13, 2016/09/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
For clarifications purposes the first offer to me was for $[redacted]. A few minutes later it was $[redacted]. I was going on Holidays the next day and had very little time to consider this. I was also thrown off due to the fact I was scheduled to drive to [redacted] and parts beyond and had to make arrangements for an alternate vehicle because they had not properly repaired my BMW despite having it for a week or so. Their response to me was " there is nothing we can do".
After returning from my driving trip and realizing my dream car was sitting idle all this time I called to negotiate the offer up to $[redacted] which I thought was fair. I was then informed that the offer would be reduced to $[redacted]. OUCH.
[redacted]
It should be stated that at the time of these discussions I was not aware of the [redacted] report revealing a pre-existing Insurance assessment devaluing the vehicle by $[redacted]. Which is the nature of this complaint.
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