Initial Business Response / [redacted] (1000, 5, 2016/09/12) */ [redacted] purchased her vehicle from us in June of When she purchased her vehicle she also took advantage of the recommended extended warranty which has covered and paid for the mechanical repairs and issuesIn the [redacted] report shows an estimate, however, there was no claim against the vehicleThe only claim against the vehicle was in which I assume was done while in her possession [redacted] claims we have not responded to his emailsThis isn't the case as I have copy of email correspondenceApproximately months ago I offered to buy the vehicle back from the client well above book and market valuesThe client declined at that timeWe decided not to discuss the matters any further after [redacted] left our showroom speaking undesirable words towards one of our employeesWe opened the lines of communication again over the past couple of weeksI offered to buy the vehicle back again but due to the time that had passed and the seasonality of the vehicle the value at this point was reducedAt this point, we have done everything we canTherefore, I explained to [redacted] that we will have to go our separate ways from here Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/09/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Here's the crux of the complaintI am assuming that the BMW sales staff were fully aware of a $ [redacted] assessment on the vehicleThey were asked point blank if there were any past problems with the vehicle and stated noI have no idea whyThere is no denying this I was notified of the past $ [redacted] assessment only recently when I decided to trade the vehicle in at a NON BMW dealerThe trade offer was reduced by $ [redacted] to a value $ [redacted] Subsequent dealers offered the same value [redacted] Final Business Response / [redacted] (4000, 11, 2016/09/28) */ Unfortunately, we've tried to come to a resolution with the customerWe offered to buy the vehicle back at the beginning of the summer for the price they are currently requestingHowever, they declinedAnother attempt to purchase the vehicle back a few weeks ago was declined as well Final Consumer Response / [redacted] (4200, 13, 2016/09/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) For clarifications purposes the first offer to me was for $ [redacted] A few minutes later it was $ [redacted] I was going on Holidays the next day and had very little time to consider thisI was also thrown off due to the fact I was scheduled to drive to [redacted] and parts beyond and had to make arrangements for an alternate vehicle because they had not properly repaired my BMW despite having it for a week or soTheir response to me was " there is nothing we can do" After returning from my driving trip and realizing my dream car was sitting idle all this time I called to negotiate the offer up to $ [redacted] which I thought was fairI was then informed that the offer would be reduced to $ [redacted] OUCH [redacted] It should be stated that at the time of these discussions I was not aware of the [redacted] report revealing a pre-existing Insurance assessment devaluing the vehicle by $ [redacted] Which is the nature of this complaint [redacted]
Initial Business Response / [redacted] (1000, 5, 2016/09/12) */ [redacted] purchased her vehicle from us in June of When she purchased her vehicle she also took advantage of the recommended extended warranty which has covered and paid for the mechanical repairs and issuesIn the [redacted] report shows an estimate, however, there was no claim against the vehicleThe only claim against the vehicle was in which I assume was done while in her possession [redacted] claims we have not responded to his emailsThis isn't the case as I have copy of email correspondenceApproximately months ago I offered to buy the vehicle back from the client well above book and market valuesThe client declined at that timeWe decided not to discuss the matters any further after [redacted] left our showroom speaking undesirable words towards one of our employeesWe opened the lines of communication again over the past couple of weeksI offered to buy the vehicle back again but due to the time that had passed and the seasonality of the vehicle the value at this point was reducedAt this point, we have done everything we canTherefore, I explained to [redacted] that we will have to go our separate ways from here Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/09/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Here's the crux of the complaintI am assuming that the BMW sales staff were fully aware of a $ [redacted] assessment on the vehicleThey were asked point blank if there were any past problems with the vehicle and stated noI have no idea whyThere is no denying this I was notified of the past $ [redacted] assessment only recently when I decided to trade the vehicle in at a NON BMW dealerThe trade offer was reduced by $ [redacted] to a value $ [redacted] Subsequent dealers offered the same value [redacted] Final Business Response / [redacted] (4000, 11, 2016/09/28) */ Unfortunately, we've tried to come to a resolution with the customerWe offered to buy the vehicle back at the beginning of the summer for the price they are currently requestingHowever, they declinedAnother attempt to purchase the vehicle back a few weeks ago was declined as well Final Consumer Response / [redacted] (4200, 13, 2016/09/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) For clarifications purposes the first offer to me was for $ [redacted] A few minutes later it was $ [redacted] I was going on Holidays the next day and had very little time to consider thisI was also thrown off due to the fact I was scheduled to drive to [redacted] and parts beyond and had to make arrangements for an alternate vehicle because they had not properly repaired my BMW despite having it for a week or soTheir response to me was " there is nothing we can do" After returning from my driving trip and realizing my dream car was sitting idle all this time I called to negotiate the offer up to $ [redacted] which I thought was fairI was then informed that the offer would be reduced to $ [redacted] OUCH [redacted] It should be stated that at the time of these discussions I was not aware of the [redacted] report revealing a pre-existing Insurance assessment devaluing the vehicle by $ [redacted] Which is the nature of this complaint [redacted]