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The Active Network Inc

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The Active Network Inc Reviews (1)

Review: I along with 2 of my colleagues have contracted with you to perform a service. You performed it. The deal was that you were to collect money for us and take your percentage and within a period of time the money would be in my account. Twice I have given you the banking information. Twice 4 small deposits totalling .75 cents was deposited into my account. And yet there has not been the lump sum of a mere $1,111.13. A mere amount for you and not pocket change for me. I have been told that a wire was sent on March 13 and it was sent back. My bank denied that could even happen. When and if that happened, tell me why you did not contact me? I have made numerous inquiries and the process was re initiated. I pass along the information again, against the caution of bank personal. The second set of pennies are deposited into my account. Today is Thursday. My bank tells me that this transaction should happen within days....Today Thursday April 2, still no deposit. Very apologetic staff does not help. I simply want the $1111.13 deposited into my account today.Desired Settlement: I just want what was promised!!!

Business

Response:

Hi [redacted],

I apologize for the inconveniece; however I do show that

On March 13, 2014 (two days

earlier than our published deadline), we sent payment via Wire Transfer using

the banking information provided by the client. This was rejected by the

client’s bank. On March 24, 2014 we sent an email to the client asking

them to update their banking information. On March 25 the client updated

their information, and we submitted a request to have the payment reissued,

which was done on April 3, 2014. We offer our sincere apology for an

inconvenience the delay in payment may have caused the client. Now that

the banking information has been successfully entered, and payment issued, we

anticipate no delays with any future payments.

Thank you and again I do apologize for the inconvenience this has caused!

Consumer

Response:

Thank you for your assistance. I am one very satisfied customer. The complaint has been resolved.

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