Revdex.com:Although I understand their policy, I have never dealt with an service establishment with such a insensitive, stringent policy [redacted] .com was quite surprised and embarrassed to relay the information to me as well You've at least softened your reply to express that you "empathize" with the situation rather than "death is no exception" I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
According to my VeterinanianJust because you can't see the fleas in the hotel room, doesn't mean they are not presentThere may be fleas, larvae, and cocoons in the carpetingIf the other guests did not complain, it is because their dog(s) are on preventative flea care and the fleas didn't attack their dog as they did my dogMy dog was also on prevention but (per my Vet), prevention doesn't always work, esp in an infested areaI know my dog had NO fleas prior to our arrivalI know she had approx fleas on her body after staying in your roomI'm sure you did not intentionally put us in a flea infested room but it did happenI'm very sorry this stay has cost me $$$ in Vet billsWe paid for this room in good faith and did not gt a clean, bug-free room.?Regards, [redacted]
RevDex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] . Please add your rejection comments below. I have already dealt withv the manager, ***.... I called 8/25 to speak with the owner. [redacted] said he comes in 2 times a week so I expected a call back by Sunday. Nothing. Called again Monday, 8/29 and still no call back as of today Wednesday the 31st. This indicates to me the level of customer concern that they are seriously lacking in a "Hospitality" business!!Regards, [redacted]
Guest checked into room on first night of night stay - with the carpet still damp, there was an odor emitting from the wet area - Front Desk moved guest quickly to another available room and compensated guest $for the inconvenience The guest stayed the nights in the 2nd room There is no comment upon the guest's check out Later, the guest called to complain about fleas on their animal Housekeeping and Management checked both rooms and nothing was found to be out of order In addition, guests have since stayed in both rooms and have had no troubles.While we are certainly sorry for any difficulty the guest may have had while at the property, we feel it was dealt with properly and there will be no additional compensation.Thank you
Each stay-over, cheor check-out is serviced by our maids on a daily basis. The rooms have been checked, were found to be clean and there will be no compensation for this guest
As explained on the phone, our day cancellation policy is a firm policy. There are no exceptions. I do empathize with your situation, however, there will be no refund of deposit
According to my Veterinanian.... Just because you can't see the fleas in the hotel room, doesn't mean they are not present. There may be fleas, larvae, and cocoons in the carpeting. If the other guests did not complain, it is because their dog(s) are on preventative flea care and the fleas didn't attack their dog as they did my dog. My dog was also on prevention but (per my Vet), prevention doesn't always work, esp in an infested area. I know my dog had NO fleas prior to our arrival. I know she had approx 100 fleas on her body after staying in your room. I'm sure you did not intentionally put us in a flea infested room but it did happen. I'm very sorry this stay has cost me $$$ in Vet bills. We paid for this room in good faith and did not gt a clean, bug-free room.?Regards,
[redacted]
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Guest checked into room on first night of 2 night stay - with the carpet still damp, there was an odor emitting from the wet area - Front Desk moved guest quickly to another available room and compensated guest $50.00 for the inconvenience. The guest stayed the 2 nights in the 2nd room. ...
There is no comment upon the guest's check out. Later, the guest called to complain about fleas on their animal. Housekeeping and Management checked both rooms and nothing was found to be out of order. In addition, guests have since stayed in both rooms and have had no troubles.While we are certainly sorry for any difficulty the guest may have had while at the property, we feel it was dealt with properly and there will be no additional compensation.Thank you.
Revdex.com:Although I understand their policy, I have never dealt with an service...
establishment with such a insensitive, stringent policy. [redacted].com was quite surprised and embarrassed to relay the information to me as well. You've at least softened your reply to express that you "empathize" with the situation rather than "death is no exception" I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
I did not answer the email as the issue was not resolved!The hotel refused to reimburse my money despite calls and emails and it was a dead end for me!!
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. I have already dealt withv the manager, [redacted]....
I called 8/25 to speak with the owner. [redacted] said he comes in 2 times a week so I expected a call back by Sunday. Nothing. Called again Monday, 8/29 and still no call back as of today Wednesday the 31st. This indicates to me the level of customer concern that they are seriously lacking in a "Hospitality" business!!Regards,
[redacted]
Revdex.com:Although I understand their policy, I have never dealt with an service establishment with such a insensitive, stringent policy [redacted] .com was quite surprised and embarrassed to relay the information to me as well You've at least softened your reply to express that you "empathize" with the situation rather than "death is no exception" I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
According to my VeterinanianJust because you can't see the fleas in the hotel room, doesn't mean they are not presentThere may be fleas, larvae, and cocoons in the carpetingIf the other guests did not complain, it is because their dog(s) are on preventative flea care and the fleas didn't attack their dog as they did my dogMy dog was also on prevention but (per my Vet), prevention doesn't always work, esp in an infested areaI know my dog had NO fleas prior to our arrivalI know she had approx fleas on her body after staying in your roomI'm sure you did not intentionally put us in a flea infested room but it did happenI'm very sorry this stay has cost me $$$ in Vet billsWe paid for this room in good faith and did not gt a clean, bug-free room.?Regards, [redacted]
RevDex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] . Please add your rejection comments below. I have already dealt withv the manager, ***.... I called 8/25 to speak with the owner. [redacted] said he comes in 2 times a week so I expected a call back by Sunday. Nothing. Called again Monday, 8/29 and still no call back as of today Wednesday the 31st. This indicates to me the level of customer concern that they are seriously lacking in a "Hospitality" business!!Regards, [redacted]
Guest checked into room on first night of night stay - with the carpet still damp, there was an odor emitting from the wet area - Front Desk moved guest quickly to another available room and compensated guest $for the inconvenience The guest stayed the nights in the 2nd room There is no comment upon the guest's check out Later, the guest called to complain about fleas on their animal Housekeeping and Management checked both rooms and nothing was found to be out of order In addition, guests have since stayed in both rooms and have had no troubles.While we are certainly sorry for any difficulty the guest may have had while at the property, we feel it was dealt with properly and there will be no additional compensation.Thank you
Spoke with guest. Complaint is settled. Thank you
Each stay-over, cheor check-out is serviced by our maids on a daily basis. The rooms have been checked, were found to be clean and there will be no compensation for this guest
As explained on the phone, our day cancellation policy is a firm policy. There are no exceptions. I do empathize with your situation, however, there will be no refund of deposit
According to my Veterinanian.... Just because you can't see the fleas in the hotel room, doesn't mean they are not present. There may be fleas, larvae, and cocoons in the carpeting. If the other guests did not complain, it is because their dog(s) are on preventative flea care and the fleas didn't attack their dog as they did my dog. My dog was also on prevention but (per my Vet), prevention doesn't always work, esp in an infested area. I know my dog had NO fleas prior to our arrival. I know she had approx 100 fleas on her body after staying in your room. I'm sure you did not intentionally put us in a flea infested room but it did happen. I'm very sorry this stay has cost me $$$ in Vet bills. We paid for this room in good faith and did not gt a clean, bug-free room.?Regards,
[redacted]
<
Guest checked into room on first night of 2 night stay - with the carpet still damp, there was an odor emitting from the wet area - Front Desk moved guest quickly to another available room and compensated guest $50.00 for the inconvenience. The guest stayed the 2 nights in the 2nd room. ...
There is no comment upon the guest's check out. Later, the guest called to complain about fleas on their animal. Housekeeping and Management checked both rooms and nothing was found to be out of order. In addition, guests have since stayed in both rooms and have had no troubles.While we are certainly sorry for any difficulty the guest may have had while at the property, we feel it was dealt with properly and there will be no additional compensation.Thank you.
Revdex.com:Although I understand their policy, I have never dealt with an service...
establishment with such a insensitive, stringent policy. [redacted].com was quite surprised and embarrassed to relay the information to me as well. You've at least softened your reply to express that you "empathize" with the situation rather than "death is no exception" I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
I did not answer the email as the issue was not resolved!The hotel refused to reimburse my money despite calls and emails and it was a dead end for me!!
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. I have already dealt withv the manager, [redacted]....
I called 8/25 to speak with the owner. [redacted] said he comes in 2 times a week so I expected a call back by Sunday. Nothing. Called again Monday, 8/29 and still no call back as of today Wednesday the 31st. This indicates to me the level of customer concern that they are seriously lacking in a "Hospitality" business!!Regards,
[redacted]