The Advantage Group

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedHi, Complaint ID # [redacted] My case is closed and I would like to send another message to the business I complained aboutThey said they would refund me and I wanted to mark my complaint as resolved and also send this message to the business letting them know how I want to be refunded:"Hi, Thank you for understandingI would like to be refunded through the [redacted] credit card that I originally paid with." Regards, [redacted] ***

***,If we conducted business the way that you are suggesting we would not only have many more complaints and negative reviews but we would never have lasted years in business.When we spoke to you on the phone about this situation you agreed to pay half of the bill and did so That was the agreement that was reached after a lengthy conversation I'm not sure what caused you to decide later that this was not fair or why you decided to go to the Revdex.com instead of calling us back to discussIn any case, if we can resolve this matter and put this thing to rest we will refund you the $dollarsIt simply does not make sense to continue this debate and there is nothing to be gained.Please let me know if you would like us to send you a check or refund the credit card that you used to make the payment.Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have met with a representative of the business I was properly compensated for the loss and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Thank you for showing me the call logsIt is with great displeasure to see that your staff failed to document a call made to one of their potential customers Yes, you did provide a service to meYes, the service was made to me in errorI did not want service from youI was not confused as to who I hired to care for my lawnI am absolutely sure that I prepaid in full with [redacted] The only confusion I had was why I received a bill from Lawn DoctorIt absolutely baffles me that you provided services on the same day when you normally only provide service, all WITHOUT making sure you got through to me directly to confirm firstIt also baffles me that you failed to ensure you contacted me directly regarding servicing my lawn before proceeding with the servicesFor a business to go ahead and provide separate services without first confirming with the client, and by that I mean actually getting a response from me either through phone or email, is absolutely ridiculousI want to make a point that leaving a voicemail or email does not mean that it reached meSure, you can claim you notified me with these but for the integrity of the customer, don't you think you should have held off on servicing my lawn until you spoke directly to me? If this is the way you conduct business, I will make it knownI will continue to write reviews on each site that I can findI will strongly recommend to my friends and family that they should not do business with you Regards, [redacted] ***

We extensively reviewed this case and all of the documented communications that we had with Mr***.Our Office Manager spent almost minutes with him on the phone yesterday reviewing this situation and trying to get to the bottom of what happened.We use a Customer Management system which
integrates and logs all customer communications including phone, email, letters, and texts.I have attached a summary of our communications log with Mr***.We simply do not have any record that he ever called to cancel the services that were ordered As verified in the call log we called him on Saturday July 29th to notify him of the upcoming services.There were different applications done on Monday July 31st: Fertilizer with weed control, Grub Proofing, and a Lime Application The invoices, service bulletins, and a Caution flag was left after the service were completed.After the service was posted as done, Mr*** was sent an Automated After Service Email with all of the details of what was done It was not until August 24th (more than weeks later) that received a call from Mr*** He called to ask why he received a bill when he had prepaid He called back a little later saying he had prepaid *** and that he was their customer not ours It seems he was confused as to who he hired and who he paid We would have gladly refunded all of his money if we had done a service in error but that was not the case

We have credited out the $and cancelled the service. There is no contract with our service but as stated in all of our materials our service renews from season to season. We send multiple letters and emails as well as a courtesy call to all of our customers before we
schedule service to give our customers the opportunity to make account changes or discontinue service. We are sorry for the upset and have resolved the account

Our company, The *** *** has reviewed the matterOur records reflect an account ending in for the consumer is owing for a utility (not a cash loan company), and it is verified as owing as of April 12, The consumer was provided debt validation Jan as requestedSince that
time, our agency has had no communication with the consumer by phone or mailAny alleged voice mails the consumer cites in his complaint are not from our companyWe have sent the information to process the consumer’s account as disputed to his credit fileIf he has any questions he can call our Compliance Department at *** in *** *** ***

Our customer service manager *** *** made an effort to replace all of the plantings mentioned Unfortunately, due to the time of year none of these plants are available (they are spring plants) We did give her a gift card for *** *** to reimburse her for the plants
*** has also offered to do the planting whenever the customer would likeWe want to resolve this to the customers satisfaction so we are willing to do whatever is needed

Revdex.com:
I have reviewed the response submitted by the business and have met with a representative of the business.  I was properly compensated for the loss and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Hi, Complaint ID #[redacted]My case is closed and I would like to send another message to the business I complained about. They said they would refund me and I wanted to mark my complaint as resolved and also send this message to the business letting them know how I want to be refunded:"Hi, Thank you for understanding. I would like to be refunded through the [redacted] credit card that I originally paid with."
Regards,
[redacted]

[redacted],If we conducted business the way that you are suggesting we would not only have many more complaints and negative reviews but we would never have lasted 30 years in business.When we spoke to you on the phone about this situation you agreed to pay half of the bill and did so.  That was the agreement that was reached after a lengthy conversation.  I'm not sure what caused you to decide later that this was not fair or why you decided to go to the Revdex.com instead of calling us back to discuss. In any case, if we can resolve this matter and put this thing to rest we will refund you the $67 dollars. It simply does not make sense to continue this debate and there is nothing to be gained.Please let me know if you would like us to send you a check or refund the credit card that you used to make the payment.Regards,[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
Thank you for showing me the call logs. It is with great displeasure to see that your staff failed to document a call made to one of their potential customers.  Yes, you did provide a service to me. Yes, the service was made to me in error. I did not want service from you. I was not confused as to who I hired to care for my lawn. I am absolutely sure that I prepaid in full with [redacted]. The only confusion I had was why I received a bill from Lawn Doctor. It absolutely baffles me that you provided 3 services on the same day when you normally only provide 1 service, all WITHOUT making sure you got through to me directly to confirm first. It also baffles me that you failed to ensure you contacted me directly regarding servicing my lawn before proceeding with the services. For a business to go ahead and provide 3 separate services without first confirming with the client, and by that I mean actually getting a response from me either through phone or email, is absolutely ridiculous. I want to make a point that leaving a voicemail or email does not mean that it reached me. Sure, you can claim you notified me with these but for the integrity of the customer, don't you think you should have held off on servicing my lawn until you spoke directly to me? If this is the way you conduct business, I will make it known. I will continue to write reviews on each site that I can find. I will strongly recommend to my friends and family that they should not do business with you.   
Regards,
[redacted]

Initial Business Response /* (1000, 9, 2015/07/10) */
See scanned reply from business.