The Advertising Checking Bureau, Inc.

Revdex.com:
There has been no response made by the business in reference to complaint ID ***,however, I did recieve the rebate weeks past the delivery window and find that this resolution is satisfactoryAlthough there ignoring the matter is reprehensible, the matter has been
resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business...

in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I did finally receive the card around January [redacted].   However,  due to the unproffessional customer service from this company I would like for this complaint to be viewable for future clients to see.
Sincerely,
[redacted]

October 6, 2014

To Whom It May Concern:

The Advertising Checking Bureau, Inc. (ACB) is a trade promotion management company retained by Toyota Parts and Service (the Client) to process consumer rebates.  ACB works with the Parts and Service Advertising Planner to resolve consumer escalations.  We are in receipt of your letter RE: ID# [redacted], and have provided our response to the complaint below. 

Rebate program requirements and terms are established by the Client and communicated to ACB and the consumer.  For this program, the Client requires that consumers provide their Repair Order/Invoice and VIN number in order to qualify for payment.   

ACB has received Mr. [redacted]’s 2nd response to this complaint.  Mr. [redacted] has indicated that he provided an invoice with a VIN listed.  The Client has specified that the invoice submitted is not a work order and does now show installation of the product, nor is VIN listed.  In addition, the Client has reviewed their database and has confirmed that there is not a repair order on file indicating a True Start Battery installation for Mr. [redacted] in July or August. 

We have attached a copy of the invoice received and the program disclosures.  The True Start Battery disclosures are listed in item #3.

Sincerely,

[redacted]

Senior Manager, Payment Services Group

The Advertising Checking Bureau, Inc.

Enclosures:

Invoice Submitted, Program Disclosures

September 17, 2014

To Whom It May Concern:

The Advertising Checking Bureau, Inc. (ACB) is a trade promotion management company retained by Toyota Parts and Service (the Client) to process consumer rebates.  ACB works with the Parts and Service Advertising...

Planner to resolve consumer escalations.  We are in receipt of your letter RE: ID# [redacted], and have provided our response to the complaint below. 

Rebate program requirements and terms are established by the Client and communicated to ACB and the consumer.  For this program, the Client requires that consumers provide their Repair Order/Invoice and VIN number in order to qualify for payment.   

ACB received rebate submission [redacted] from [redacted] on August 18, 2014.  The rebate submission was denied on August 28, 2014 because a VIN number was not provided on his invoice. Notification of the denial was sent via email [redacted] on August 28, 2014 with instructions for the consumer to view the denial reason(s) and/or resubmit the request. 

[redacted] resubmitted his denied claim and received new submission [redacted] on September 5, 2014.  This submission included the same invoice as previously received and was denied because a VIN number was not provided.

ACB contacted the client on September 17, 2014 to review the dispute and the client indicated that the invoice received is actually a counter ticket which indicated the dealership did not install the battery.  Since dealer installation was one of the advertised requirements for rebate fulfillment and the VIN number was not provided on a Work Order the denial adheres to the rebate guidelines.

Sincerely,

[redacted]

Senior Manager, Payment Services Group

The Advertising Checking Bureau, Inc.

Enclosures:

Audit Summary Page of claim [redacted], Audit Summary Page of claim [redacted], Invoice Submitted

I’ve reached out with our prepaid card vendor who shipped out the prepaid cards and it’s been documented that the card was shipped on 5/13/14. We can have another one reissued but we would like to validate the home address. I’ve left a voice mail for the customer to call us back. If I do not hear back from him by end of day tomorrow, I will proceed with requesting the reissue and it will be mailed to the address we have on file.

 

Thank you!

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the receipt from the Toyota Dealer has the VIN# included in the receipt. Review the attached documentation again and note that the VIN# in there.  For your reference, details of the offer I reviewed appear below.

The Vin# is on the copy of the purchase receipt issued by the Toyota Dealership. Correct your error. Thanks

Regards,

We’ve reviewed the claim submission for [redacted].

Mr. [redacted]’s claim was processed and approved on 12/11/2013.  There was a delay in issuing payment and we had to wait on final approval. The issue was resolved in the early part of May and Mr. [redacted]s card was...

processed to be mailed on 5/9/14. He should expect is card within 10-14 business days of then.

 

Should you have any questions, please let me know.

 

Thank you!

 

[redacted]    [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I was waiting for the time period (10-14 business days) in their statement to be up before I rejected their answer. I still have not received my rebate, and wish for the complaint to be opened again, and escalated.

Thank you

Regards,

Review: On November ** 2014, I purchased a [redacted] 11 piece set and [redacted] 20 piece set from [redacted]. World Kitchen was running a $20 rebate promotion in conjunction with ABCPromotions was the rebate fulfillment partner (promotion ID [redacted] and [redacted]). The rebate reference submission IDs were [redacted] and [redacted].

I received the product from [redacted] on December * ([redacted] tracking [redacted]) and sent out the rebate on December ** Saturday which was in line with the $20 rebate promotion postmark cutoff of December **.

However both my rebates were denied by your partner ABCPromotions on the grounds that the postdate was past the December ** deadline. Although this might have been true, you may recall that Boston was going through a record breaking snowstorm in the Winter of 2014 and I should not have been penalized for the [redacted] having a later than mailed postmark considering Boston was going through a record snow.

I have been trying to get a resolution since then but to no avail and am appealing to your office for help on this matter.Desired Settlement: $20 rebate check as promised by the rebate

Business

Response:

Due to the terms and conditions provided by World Kitchen (the manufacturer of the [redacted] and [redacted] products), all requirements must be met in order to be eligible for the rebate program. Unfortunately, [redacted] two rebate claims were denied because they were submitted far beyond the postmark deadline. The promotion postmark deadline was 12/**/2014; however, the postmark for [redacted] submissions were 1/*/2015.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have contacted the manufacturer World Kitchens and Monica from the World Kitchen Consumer Care Center team has agree to approve. Please have the rebate processing team work with the manufacturer in resolving this rebate reapproval.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I purchased An LG G3 smartphone that had a $100 rebate on it. The rebate program is being run By Advertising Checking Bureau. The terms of the rebate clearly state that the rebate would be delivered within 6-8 weeks I filled out the rebate for on 11-**-14. It has been much longer than the promised time frame. I have called the customer support line several times and have received excuse after excuse, and I have also e-mailed them and received no response. I registered at the website for the rebat[redacted]Desired Settlement: I am entitled to my rebate as I was promised in writing by this company. An ideal resolution would be payment of the rebate, an apology for being ridiculously over due on delivery and for their poor customer service, and consideration for the time they are over due and my aggravation with having to chase this down. There is absolutely no acceptable explanation for being this far past the 6-8 time window they selected for themselves, and forcing me to chase a rebate that should have been delivered already. This is completely unprofessional.

Consumer

Response:

There has been no response made by the business in reference to complaint ID [redacted],however, I did recieve the rebate 5 weeks past the delivery window and find that this resolution is satisfactory. Although there ignoring the matter is reprehensible, the matter has been resolved.

Sincerely,