The Advocator Group, LLC

Ms [redacted] - Thank you again for keeping us posted on this matterI do apologize that you were routed to one of our agents who was unfamiliar with this matterThe Vice President of Hearing Operations, [redacted] ***, has personally tried to reach you several times and is eager to discuss this matter with youShe can be reached directly at ###-###-####She is happy to set up a scheduled time to call you, if that is your preferenceBest,The Advocator Group

Ms [redacted] - We understand that you'd like to resolve this matter, as would weUnfortunately, due to the sensitive and private nature of our work, we have a policy of not sharing specifics about a claim in a public forum such as thisWe would be happy to call or email you privatelyAgain, Ms [redacted] would be happy to schedule a specific time to call you, if that is the best way to reach youPlease let us knowThank you,The Advocator Group

Thank you for your feedbackWe are committed to our clients' satisfaction with our services and we want to follow up with you on this matterFor privacy reasons, we will be reaching out to you via telephone to discuss this matter further

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [Here's another example of incompetence and this time an outright lie from The Advocator GroupThis person, [redacted] , has NOT tried to reach me "numerous" timesShe called today and left one message on my phone, she only called onceI just tried to call back and guess what, she wasn't availableI don't wish to deal with the company any moreThey can use this forum to respond to me from here on out.] Regards, [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[You did not do your job and honor the contract and I want a refund, which you seem to be not willing to doYou suddenly want to call me, but I am tired of The Advocator Group runaroundWhere were these phone calls you're now suddenly willing to make when I needed help? Your agency is horrible and you're only interested in contacting me now when I file a complaint, in order to not refund my $ You are welcome to email me any time, as you always were and never didI will not play any more phone tag with youI am only going to be satisfied with a full refund so don't play any more games with me ***]
Regards,
*** ***

Thank you for your feedback. We are committed to our clients' satisfaction with our services and we want to follow up with you on this matter. For privacy reasons, we will be reaching out to you via telephone to discuss this matter further.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[Here's another example of incompetence and this time an outright lie from The Advocator Group. This person, [redacted], has NOT tried to reach me "numerous" times. She called today and left one message on my phone, she only called once. I just tried to call back and guess what, she wasn't available. I don't wish to deal with the company any more. They can use this forum to respond to me from here on out.]
Regards,
[redacted]

We have received the client’s complaint and have been making efforts to contact the client on the phone in order to discuss the status of her case and reach a mutually agreeable resolution.  We were able to speak with the client today(7/29/2015) and during that conversation we updated the...

client on the status ofher case and the steps that are needed to be taken with [redacted].  When we spoke with the client today, she also indicated to us that as a result of her benefit approval, she has started receiving payments from [redacted]. As with any dealings with [redacted], working through post-award issues can be challenging and time consuming, so we understand our client’sfrustrations and will continue to advocate on her behalf until all issues are resolved.  We will update the client, as well as the Revdex.com, as we make progress until a satisfactory result is reached.

Revdex.com:
I have reviewed the response...

submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[I haven't heard from The Advocator Group since 3/2/17, after I called them and they said they would call back, and never did. After making this complaint here at the Revdex.com 2 days ago, I suddenly received a call today. I called back within a minute and went through what I always go through, the person answering didn't know who called or why. I asked for the first caller by the name he left on my voicemail, "[redacted]", but wasn't connected to him. This other guy "pulled up my account" and started asking me questions they should already know the answer to such as, "did you receive your disability yet". These are all things I had to handle with social security on my own and are already done, because the Advocator Group didn't help me one bit, although that's what they were hired by me to handle. Today's phone call with them was useless and angered me even more. I just want my $6000.00 back.]
Regards,
[redacted]

Ms. [redacted] -  We understand that you'd like to resolve this matter, as would we. Unfortunately, due to the sensitive and private nature of our work, we have a policy of not sharing specifics about a claim in a public forum such as this. We would be happy to call or email you privately. Again, Ms. [redacted] would be happy to schedule a specific time to call you, if that is the best way to reach you. Please let us know. Thank you,The Advocator Group

Ms. [redacted] - Thank you again for keeping us posted on this matter. I do apologize that you were routed to one of our agents who was unfamiliar with this matter. The Vice President of Hearing Operations, [redacted], has personally tried to reach you several times and is eager to discuss this matter with you. She can be reached directly at ###-###-####. She is happy to set up a scheduled time to call you, if that is your preference. Best,The Advocator Group