The Affiliated Group Inc

We have reviewed the consumer's account and although the account did qualify for credit reporting, we have deleted it due to her verbal dispute provided to our agent on May 5th, The deletion request was sent to all three major bureaus on May 7th If she has any further questions
she can contact us directly at ###-###-####

We have reviewed the consumers complaint with our Client They provided the following response: "We talked to guarantor on 1/31/he told us he was not in an accident and from the other account notes on 2/28/Sanford called and left a message (no call returned) we were trying to advise
guarantor to call and file a police report for a stolen identity, no call has been returnedBalances will stay as guarantors responsibility unless he files a reportAlso his personal insurance has paid on claims for the date of service 5/25/HAR *** is pending with insurance, please place day hold on this HAR only"We have account *** on hold pending insurance claim The consumer can call us with additional questions or provide a police report for stolen identity He can call us at ###-###-#### Thank you

Upon receiving the consumer complaint from your office, we reviewed his account and investigated with our client Based on our review, we have made the decision to close the account We have sent a deletion request to the credit bureausIf you have any questions please feel free to
contact me directly at ###-###-####, ext***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

We have reviewed the consumer's complaint and as of 12/19/16, we have not received a letter or certified mail from the consumer Per receipt of the complaint and request for calls to cease, calls have ceased The consumers debt was placed with our office on 12/5/16, we sent her an
initial notice and attempted to call her on 12/7/and 12/13/ We did not reach the consumer on either call The complaint was then received and no further calls have been madeAt this time the account remains due If she is disputing the debt, she can mail her dispute directly to our office If she has any questions, she can call us directly at ###-###-#### Please let us know how we can help

We have reviewed Ms***'s concern and confirmed calls have ceased The consumers account was placed with us on 12/6/ We had one contact with Ms*** on 12/8/and she informed us Mr*** is deceased At that time the account was notated of the information and ceased
In addition to ceasing the account, we have closed it and returned it to our client, informing them the consumer is deceased

We received an inbound call from the consumer on 9/18/and she requested validation of the debt. Our agent immediately put the account on hold, marked the validation request and contacted our client. Our client reviewed internally and upon their investigation, they asked us to close
the account. The account has been closed from our office and a deletion request has been sent to the major bureaus. If the consumer has any other questions, she can contact me directly at ###-###-####. Thank you

We received the consumer dispute on June 26, Immediately receiving the dispute, the account was put on hold for investigation, a deletion requests was submitted to the credit bureaus and we reviewed with our client Based on our review, we closed the account back to our client on
July 7th, The account is closed and was deleted from credit reporting If you or the consumer has further questions, please feel free to contact our office or me directly at ###-###-####, ext: ***

The consumer can check our company name with the state to confirm our company is valid. Our Minnesota license number is ***. He has been making payments, for a delinquent debt owed to Dept of Corrections, since 7/15/and the account was paid in full on 11/21/17. We
recently sent him a receipt, confirming the account is paid in full. If he needs something further, he can certainly call our office at ###-###-####. He should reference his account number of ***. We apologize for the confusion and if he would like further information, he can contact me directly at ###-###-####. Thank you

We have verified the debt with our client [redacted]  They confirmed the debt is true and accurate.  The debt has not been credit reported and due to the consumers complaint, we will not credit report it.  We are mailing the consumer a copy of the debt and [redacted]'s response.  We...

will continue to hold her account while she reviews the response.  If she has questions she can contact us directly and we will be happy to help her.

Initial Business Response /* (1000, 5, 2015/08/27) */
The consumer sent us a request for a copy of the bill which received on 8/20/15. A copy of the bill, detailing the charges was then sent to her on 8/24/15 (4 days after the request). If she needs anything further, she can call us at...

[redacted]. We are happy to help her resolve her account. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. And yesterday on 4-4-17 I recieved another bill from Sanford Health from Sioux Falls,SD that the Statement is from 3-28-17 and it's $9,690.94 they still are sending me bills that are NOT mine and I told them they have the wrong person and that someone stole my identity or stole my information

Upon receipt of this complaint we have put the account on hold, marked it as disputed, we are validating the data with the creditor, Ameren Illinois, and we sent a deletion request to the credit bureaus.  When we complete our investigation, we will send the consumer a response of those...

findings.  In the meantime, if there are any questions, please feel free to contact our office directly at ###-###-####.

Due to the consumers dispute and request, we sent a deletion request to the credit bureau to have the account removed.  She did pay in full on 9/29/17.  Our deletion request was sent to the bureaus on 10/30/17.  If you have any other questions, please feel free to contact me directly...

at ###-###-####.  Thank you.  [redacted]

Initial Business Response /* (1000, 5, 2015/05/05) */
Thank you for the information. We have reviewed the concern. We were first notified of Ms. [redacted]'s concern the same day this complaint was filed, 4/30/15. We received an eOscar from the credit reporting agency on 4/29/15 and we responded...

the very next date on 5/1/15.
Upon receiving this information last week we have reviewed the age of the account and balance and we have decided to close it. The account has been deleted from all credit reporting (which was also confirmed on the eOscar).
The account is closed and deleted from all credit reporting.
If you have any further questions, please do not hesitate to call.

The consumers past due debt was placed with us on March 24, 2016.  The amount due is $1,024.83.  We have reviewed the information provided in her complaint, put the account on hold, marked it as a dispute and investigated with our client.  Our client, North Memorial, has verified the...

amount due of $1,024.83 is accurate.  Health Partners did process the claim leaving a deductible balance owing.  When Health Partners processed it, they left a balance owing of $1,523.18.  The patient's HRA account paid North Memorial $498.35. The patient owes the remaining balance per Health Partners of $1,024.83 as her deductible.  They are billing the consumer based on how the insurance processed.  If she believes her insurance processed incorrectly and she is not supposed to have a deductible, she will need to contact Health Partners as they would know her benefits.We will continue to hold her account while she reviews the information with her insurance.  The consumer may contact us directly with any questions.  Thank you.

Initial Business Response /* (1000, 5, 2016/03/01) */
The consumers debt was placed in our office for collections on January 26, 2016. We sent him an initial notice on January 28th. We do hold all credit reporting until 45 days after placement. If paid within 45 days of January 26th, his account...

will not be credit reported. But the account does become eligible for credit reporting after that. He can contact our office to set up arrangements or to pay in full. We are happy to help him resolve the debt.
Please let me know if you need anything further.
Initial Consumer Rebuttal /* (2000, 7, 2016/03/11) */

The complaint was received 6/28/17.  Immediately receiving the information, the account was put on hold and investigated with our client.  Our client confirmed the account to be true was accurate and they provided us a copy of the itemize bill.  We sent a letter with a copy of the...

bill to the consumer 7/7/17.  In receipt of receiving the consumers dispute, as a courtesy, a deletion request was sent to the credit bureaus.  At this time, balance in full remains due.  We will hold the account additional time to allow the consumer to review the documents.  If there are any questions or if the consumer would like to contact us directly, we can be reached at ###-###-####.  Thank you.

Initial Business Response /* (1000, 5, 2015/07/16) */
Mr. [redacted] is accurate that we spoke to him on 7/14/15 in attempt to confirm we had the right party. Unfortunately Mr. [redacted] would not confirm is identity as we are required to do and as a result, we are prohibited from discussing his...

account. We are bound by the FDCPA and HIPAA to keep Mr. [redacted]'s account confidential unless we have confirmed the proper identity. We apologize for the inconvenience but it is for Mr. [redacted]'s protection and confidentiality.
Mr. [redacted] has a delinquent debt placed with us for collections. Our initial notice was mailed to him on 7/10/15 explaining the debt details.
If Mr. [redacted] would like to call our office we can explain and answer any further questions. Thank you.

The account was placed in our office by [redacted].  We closed the account and returned it back to our client based on the information received.  We have provided [redacted] the reasoning on why we closed it.  There is currently a $0.00 balance with our office.  If you have further questions, please feel free to call us at ###-###-#### or my direct extension is [redacted].