Initial Business Response / [redacted] (1000, 5, 2015/07/16) */ Mr [redacted] is accurate that we spoke to him on 7/14/in attempt to confirm we had the right partyUnfortunately Mr [redacted] would not confirm is identity as we are required to do and as a result, we are prohibited from discussing his accountWe are bound by the FDCPA and HIPAA to keep Mr [redacted] 's account confidential unless we have confirmed the proper identityWe apologize for the inconvenience but it is for Mr [redacted] 's protection and confidentiality Mr [redacted] has a delinquent debt placed with us for collectionsOur initial notice was mailed to him on 7/10/explaining the debt details If Mr [redacted] would like to call our office we can explain and answer any further questionsThank you
Initial Business Response / [redacted] (1000, 5, 2015/05/05) */ Thank you for the informationWe have reviewed the concernWe were first notified of Ms [redacted] 's concern the same day this complaint was filed, 4/30/We received an eOscar from the credit reporting agency on 4/29/and we responded the very next date on 5/1/ Upon receiving this information last week we have reviewed the age of the account and balance and we have decided to close itThe account has been deleted from all credit reporting (which was also confirmed on the eOscar) The account is closed and deleted from all credit reporting If you have any further questions, please do not hesitate to call
Upon receipt of this complaint we have put the account on hold, marked it as disputed, we are validating the data with the creditor, Ameren Illinois, and we sent a deletion request to the credit bureaus When we complete our investigation, we will send the consumer a response of those findings In the meantime, if there are any questions, please feel free to contact our office directly at ###-###-####
Due to the consumers dispute and request, we sent a deletion request to the credit bureau to have the account removed She did pay in full on 9/29/ Our deletion request was sent to the bureaus on 10/30/ If you have any other questions, please feel free to contact me directly at ###-###-#### Thank you [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/07/16) */ Mr [redacted] is accurate that we spoke to him on 7/14/in attempt to confirm we had the right partyUnfortunately Mr [redacted] would not confirm is identity as we are required to do and as a result, we are prohibited from discussing his accountWe are bound by the FDCPA and HIPAA to keep Mr [redacted] 's account confidential unless we have confirmed the proper identityWe apologize for the inconvenience but it is for Mr [redacted] 's protection and confidentiality Mr [redacted] has a delinquent debt placed with us for collectionsOur initial notice was mailed to him on 7/10/explaining the debt details If Mr [redacted] would like to call our office we can explain and answer any further questionsThank you
Initial Business Response / [redacted] (1000, 5, 2015/05/05) */ Thank you for the informationWe have reviewed the concernWe were first notified of Ms [redacted] 's concern the same day this complaint was filed, 4/30/We received an eOscar from the credit reporting agency on 4/29/and we responded the very next date on 5/1/ Upon receiving this information last week we have reviewed the age of the account and balance and we have decided to close itThe account has been deleted from all credit reporting (which was also confirmed on the eOscar) The account is closed and deleted from all credit reporting If you have any further questions, please do not hesitate to call
Upon receipt of this complaint we have put the account on hold, marked it as disputed, we are validating the data with the creditor, Ameren Illinois, and we sent a deletion request to the credit bureaus When we complete our investigation, we will send the consumer a response of those findings In the meantime, if there are any questions, please feel free to contact our office directly at ###-###-####
Due to the consumers dispute and request, we sent a deletion request to the credit bureau to have the account removed She did pay in full on 9/29/ Our deletion request was sent to the bureaus on 10/30/ If you have any other questions, please feel free to contact me directly at ###-###-#### Thank you [redacted]