The Affordable Companies

I will get you a response.Complaint ID # [redacted] Be sure to go on a fact finding mission before you print anything, or take any type of action, that is proved false, since I will hold you accountable with monetary damagesI will provide you copies of emails, that shows this is a delusional customer, and the facts I have will shed some light on this matterFact is: The reason nobody will do the doors, is her "contractor" gave her a deduction for hanging the doors and painting all these doors, and gave her the short end of the stick, and wants me to be liable for itI cannot be liable for other peoples incompetence I offered to help, but she refuses to send me (after requests) the original contractors phone number, and contract, which is in this industrySo: Before you print, or publish anything, you might want to get a hold of this "contract" that I think doesn't exist, or before you do anything that might hurt my business, make sure that you find out what happens in the upcoming court caseI take all these accusations seriously, and will send you a few excerpts from some emails that will dispute these falsified claims [redacted] CEO

I will get you a response.Complaint ID # [redacted]Be sure to go on a fact finding  mission before you print anything, or take any type of action, that is proved false, since I will hold you accountable with monetary damages.I will provide you copies of emails, that shows this is a...

delusional customer, and the facts I have will shed some light on this matter.Fact is: The reason nobody will do the doors, is her "contractor"gave her a deduction for hanging the doors and painting all these doors, and gave her the short end of the stick, and wants me to be liable for it.I cannot be liable for other peoples incompetenceI offered to help, but she refuses to send me (after 7 requests)the original contractors phone number, and contract, which is normal in this industry.So: Before you print, or publish anything, you might want to get a hold of this "contract" that I think doesn't exist, or before you do anything that might hurt my business, make sure that you find out what happens in the upcoming court case.I take all these accusations seriously, and will send you a few excerpts from some emailsthat will dispute these falsified claims.[redacted] CEO

I will get you a response.Complaint ID # [redacted]
Be sure to go on a fact finding  mission before you print anything, 
or take any type of action, that is proved false, since I will hold you accountable 
with monetary...

damages.
I will provide you copies of emails, that shows this is 
a delusional customer, and the facts I have will shed some light on this matter.
Fact is: The reason nobody will do the doors, is her "contractor"
gave her a deduction for hanging the doors and painting all these doors, and gave her the short end of 
the stick, and wants me to be liable for it.
I cannot be liable for other peoples incompetence
I offered to help, but she refuses to send me (after 7 requests)
the original contractors phone number, and contract, which is normal in this industry.
So: Before you print, or publish anything, you might want to get a hold of this 
"contract" that I think doesn't exist, or before you do anything that might hurt 
my business, make sure that you find out what happens in the upcoming court case.
I take all these accusations seriously, and will send you a few excerpts from some emails
that will dispute these falsified claims.
[redacted] CEO

Review: On April 24, 2014 I placed a order with The Affordable Companies for several door handles (totaling $963). Nearly a month later, the package arrived.When I was finally able to attempt installation of the handles, I discovered that the latches were too short. I contacted [redacted] -- online order manager of The Affordable Companies -- and asked whether I would be able to send these latches back for an exchange (July 15). I called a couple of days later to discuss this issue, and we arranged that I should send back the latches for a refund, but order a new set of latches right away, as a new purchase, to minimize delay.I was still waiting for the new latches three weeks later, and wrote to Mr. [redacted] (August 6) requesting the tracking number for the shipment. I repeated the request on August 8 and then again on August 11, and then on August 12. I finally got a reply, explaining that some technical issues caused some trouble, but my query will be addressed shortly, and that my return did arrive and the refund cheque would be issued ASAP. A week later (August 19) -- a full month after the order for the latches was placed -- I wrote again to ask about the shipment and my refund. I received no response, and on September 3rd I wrote again. Mr. [redacted] responded to this message, explaining that his late reply was due to disorganization caused by their recent relocation. Astonishingly, he informed me that since his supplier does not accept returned parts from items ordered, The Affordable Companies will not issue any refund to me after all.In their non-responsiveness to queries, extensive shipment delays, and refusal to refund returned goods (despite of verbal and written assurances that refund would be effected), The Affordable Companies has displayed reprehensible business conduct and abominable customer service. This is a company that advertises: "where we love our customers" and "Our Goal is Nothing Less than 100% Customer Satisfaction!".Desired Settlement: Vendor is request to immediately effect a refund for the parts returned (door latches). A second order for similar parts listed them at $104 (in total); this is the refund amount due and requested hereby.

Review: Owner [redacted]’s conduct and threats have made me unwilling to do business with him until he cooperates. I’ve asked him for 2 simple things so I can finally purchase the doors he has waiting for me, but he refuses. Instead, he says he’s going to sue me. He gloats about how he is “16-0 in Small claims, and can run up a defendants bill like no other” (all communication with him has been via email). History:

*I tried to place my door order way back in August. However, [redacted] took months to even place the order.

*I made it clear that my construction job would end soon and that I’d place the order but needed the doors before the job ended or I’d be left without an installer. [redacted] assured me the doors would be in. However, they arrived much later, long after my contractor was gone

*I finally got an email from another employee saying, “Your order has been ready for will call for almost 30 days.” What?!

[redacted] finally emailed me for the 1st time at that point, & he was rude and demanding. He told me I needed to pick up the doors and pay for them immediately or he’d file a lien! He did not care that I no longer had an installer due to their negligence. He then told me he found an installer who would charge me $350 and to get the doors immediately. But that was another of his lies.

*Days later, I found someone else to install the doors, and I told [redacted] I would buy the doors on 2 conditions: 1. He resolves the lien, and 2. He agrees to get an installer for $350 (like he said he had) in the unlikely event that my 2nd guy doesn’t come through, but [redacted] wants to sue me instead. He said that “plaintiff’s win 80% of the time.”

*He threatened to find where I work. Another of his smug comments in which he boasts about taking people to court: “16 AND 0 IN 6 YEARS..ONE FOR AS LITTLE AS 360.00..BUT AFTER ALL COURT COSTS HIS BILL WAS $1,235.00. YOU KNOW I WAS SMILING AT THAT POINT WHEN HE PAID IT ALL. HE ACTUALLY GOT A CHRISTMAS CARD THE FOLLOWING YEAR.”Desired Settlement: 1. The owner releases all liens and apologizes for his behavior and trying to file a lien, and 2. the owner signs a letter stating that he will find me a licensed contractor of my approval who will install the seven doors for $350 in the event that my installer is unable to install them. Once the owner does this, I will purchase the doors if he delivers them to me without charge and as long as they are free from defects.

Business

Response:

I will get you a response.Complaint ID # [redacted]