The AGA Group Incorporated LLC

We have exchanges the equipment for brand new equipment on 10/25/16.  The customer was satisfied with this resolution and stated she would contact the Revdex.com to remove the complaint.

Complaint: [redacted]
I am rejecting this response because: As stated before, the company's response to my issue has been unacceptable from the start. I made more than 5 calls to the company after sending the photos of the scratches and not one call was returned. It doesn't matter if you are in Columbus and I am in Cincinnati - it's about responding promptly and courteously over the phone and not ignoring me to hope I'll go away. It's also about believing your "valued customers" and not implying that I am lying by using phrases such as "alleged scratches" and saying I can't prove your equipment was what damaged my floors. Seriously? Calling me a liar and not ever responding to my repeated calls (until I filed this Revdex.com complaint) does not support your claim to value customer service. If you had really wanted to help a "valued customer" from the beginning, you would have promptly responded and then directed my calls to someone that could have actually helped, since you claim you cannot help. Instead, your company ignored me and now you continue - with every response - to imply that I am lying. I find this insulting and ridiculous. I am not alone in my complaints about customer service and damage to my house from Kirby products. This is a nationwide problem with Kirby and its distributors. As far as I am concerned, this matter is closed with your business. As I stated before, I will be pursuing other means to rectify the situation.