The Air Duct & Dryer Vent Specialty Cleaners, LLC

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I appreciate the explanation from the company, review of the complaint and offer to refund us for the unsatisfactory service provided on 7/16/ I will await response and let you know if I hear otherwiseThank you, Mr& Mrs [redacted]

The following email was sent on August 15, and no response or contact from the company has been made The email/contact us link on their website is currently disabled To whom it may concern, We had our ducts cleaned & AC serviced by your company on Saturday, 7/16/Unfortunately, it's been a few weeks & we can't seem to tell any difference in the air quality of our homeWe felt it was strange that not one of the air duct covers were removed during the cleaning processWe were not offered any visual inspection or before and after photos of the supply ducts &/or area of where the dust/debris was collected We also ended up paying additional for the AC tune up and refrigerant/coolant addedWe were told there was a leak, but the leak was never found, nor a gage or proof showing it's before and after levelsThe cleaning equipment was hauled in the back of an unmarked pick up truck and the service technician was an hour late for our AM appointment(He lat

It's extremely unfortunate this occurred We had to let the person scheduling and the technician go I'll reach out to the home owners and send them a check for a full refund I understand this is very disappointing for them, but we feel the same here

Initial Business Response / [redacted] (1000, 8, 2015/10/26) */ I will need to have [redacted] work with subcontractor who performed the workWe leverage subcontractors during the busiest times of the year He has his own company and I am just an intermediary for this The subcontractors are responsible for any work related issues Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/10/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thats one of the most ridiculous and irresponsible response I have heard from a Business Owner - Why as a consumer should I go talk to a Subcontractor ? I didn't go out and hire a Subcontractor - I looked up a trusted Company as per Revdex.com, and I trusted it to do a regular task at a working equipment in my house, and this company should be held responsible for all the damage done - Just stating that 'I am just acting as intermediary' does not lower the company's responsibility to take the ownership of the damageI would stand by my original claim to get reimbursed from the same company, and I am not going to talk to a Subcontractor Final Business Response / [redacted] (4000, 20, 2015/11/06) */ The subcontractor and the co-owner have called several times and left messages I need [redacted] to call them back in order to be reimbursed Final Consumer Response / [redacted] (4200, 29, 2015/11/16) */ Based on my last conversation with Mike ( one of the co-owners) on 6th November, and follemail from Revdex.com to the Business on 10th November, I wish to know the Date and Mode of the agreed upon refund ( $422) that I can expect to be sent to me

Very fast and efficient service Great customer service and willingness to help Great pricing!

Initial Business Response /* (1000, 8, 2015/10/26) */
I will need to have *** work with subcontractor who performed the work We leverage subcontractors during the busiest times of the year
He has his own company and I am just an intermediary for this
The subcontractors are
responsible for any work related issues
Initial Consumer Rebuttal /* (3000, 10, 2015/10/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thats one of the most ridiculous and irresponsible response I have heard from a Business Owner - Why as a consumer should I go talk to a Subcontractor ? I didn't go out and hire a Subcontractor - I looked up a trusted Company as per Revdex.com, and I trusted it to do a regular task at a working equipment in my house, and this company should be held responsible for all the damage done - Just stating that 'I am just acting as intermediary' does not lower the company's responsibility to take the ownership of the damageI would stand by my original claim to get reimbursed from the same company, and I am not going to talk to a Subcontractor
Final Business Response /* (4000, 20, 2015/11/06) */
The subcontractor and the co-owner have called several times and left messages
I need *** to call them back in order to be reimbursed
Final Consumer Response /* (4200, 29, 2015/11/16) */
Based on my last conversation with Mike ( one of the co-owners) on 6th November, and follemail from Revdex.com to the Business on 10th November, I wish to know the Date and Mode of the agreed upon refund ( $422) that I can expect to be sent to me

Very fast and efficient service Great customer service and willingness to help Great pricing!

Jimmy came out to do dryer vent cleaning, which was long overdueHe arrived early and did the work in only about a half hourHe was polite and respectfulHe shared a lot of good information about the company's equipment and the cleaning processI was very pleased with the service and the cost

The following email was sent on August 15, and no response or contact from the company has been made The email/contact us link on their website is currently disabled
To whom it may concern,
We had our ducts cleaned & AC serviced by your company on Saturday, 7/16/Unfortunately, it's been a few weeks & we can't seem to tell any difference in the air quality of our homeWe felt it was strange that not one of the air duct covers were removed during the cleaning processWe were not offered any visual inspection or before and after photos of the supply ducts &/or area of where the dust/debris was collected We also ended up paying additional for the AC tune up and refrigerant/coolant addedWe were told there was a leak, but the leak was never found, nor a gage or proof showing it's before and after levelsThe cleaning equipment was hauled in the back of an unmarked pick up truck and the service technician was an hour late for our AM appointment(He lat

It's extremely unfortunate this occurred.? We? had to let the person scheduling and the technician go.? I'll reach out to the home owners and send them a check for a full refund.? I understand this is very disappointing for them, but we feel the same here

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me? I appreciate the explanation from the company, review of the complaint and offer to refund us for the unsatisfactory service provided on 7/16/? I will await response and let you know if I hear otherwise.? Thank you,? Mr& Mrs[redacted]?

Initial Business Response /* (1000, 8, 2015/10/26) */
I will need to have [redacted] work with subcontractor who performed the work. We leverage subcontractors during the busiest times of the year.
He has his own company and I am just an intermediary for this.
The subcontractors are...

responsible for any work related issues.
Initial Consumer Rebuttal /* (3000, 10, 2015/10/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thats one of the most ridiculous and irresponsible response I have heard from a Business Owner - Why as a consumer should I go talk to a Subcontractor ? I didn't go out and hire a Subcontractor - I looked up a trusted Company as per Revdex.com, and I trusted it to do a regular task at a working equipment in my house, and this company should be held responsible for all the damage done - Just stating that 'I am just acting as intermediary' does not lower the company's responsibility to take the ownership of the damage. I would stand by my original claim to get reimbursed from the same company, and I am not going to talk to a Subcontractor
Final Business Response /* (4000, 20, 2015/11/06) */
The subcontractor and the co-owner have called several times and left messages.
I need [redacted] to call them back in order to be reimbursed.
Final Consumer Response /* (4200, 29, 2015/11/16) */
Based on my last conversation with Mike ( one of the co-owners) on 6th November, and follow-up email from Revdex.com to the Business on 10th November, I wish to know the Date and Mode of the agreed upon refund ( $422) that I can expect to be sent to me

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I appreciate the explanation from the company, review of the complaint and offer to refund us for the unsatisfactory service provided on 7/16/16.  I will await response and let you know if I hear otherwise. Thank you, Mr. & Mrs. [redacted]

It's extremely unfortunate this occurred.  We had to let the person scheduling and the technician go.  I'll reach out to the home owners and send them a check for a full refund.  I understand this is very disappointing for them, but we feel the same here.