Sales associate *** convinced us to switch our security system last JulyIt has nothing but problems with this company and five months into the service we are still waiting to complete the installationPlease do not switch companies if you want to save yourselves some headachesThey told us they can use our existing cameras in their network and that they can add an additional camera like the ones we currently we have and monitor and the installation guy just said they can't and don't monitor my existing cameras
Initial Business Response /* (1000, 5, 2015/10/21) */
Customer was in collections due to non paymentattempts were made in February to bring the account currentThe customer's bank payments were not being processed on the bank's side with an error message generally meaning the
payments were on stop payDuring the phone call with the customer we repeatedly tried to the explain this but she was not cooperating and said she would report us to the Revdex.com hung up on us also there were many attempts to get a resolution with her on the phone to no availMy collections department manager and I removed her from collections immediately after the phone call at 12:10p.m on 10/19/prior to her making the report and the agency responded at 12:36pm stating it was cancelled and closedHer service is no longer active and was not active at the time of the callSo contrary to the complaint we were absolutely listening and interested in a resolution - which we expedited and completedThank you
Initial Consumer Rebuttal /* (3000, 7, 2015/10/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am unsure of the resolution and the statements in the response are false
I was NEVER contacted by Alarm Guys by phone or mailPlease provide a copy of the invoices and recorded calls I was told were available
I couldn't have been past due in February since that was when my 1st bill was due(My account was open in December)
I never hung up on anyoneI was treated unprofessionally from the time I initiated the conversationNot once did anyone confirm my bank account or routing numberInstead I was accused of putting a "block" on my accountI spoke worth my bank who confirmed there's no block and an error occurs when information is entered incorrectly
My alarm remained active, I was never billed or contacted, so I never knew my bill was not being paid by direct debit per contact agreement
I can not afford to pay months in full due to their error so I need to know if collections will persist and how we will resolve this
Final Business Response /* (4000, 9, 2015/10/27) */
As stated in my previous response the account was taken out of collections on the day of the phone calls to our officeThe account would only be reinstated if the consumer wishes to continue service and develop a repayment planIn the event the consumer wishes not to reinstate the payment or or the service we are considering this matter closed and do not wish to pursue any further action with the consumer
Initial Business Response /* (1000, 5, 2014/12/10) */
Hello,
Thank you for bringing this to our attention, as far as we were concerned we had a signed agreement with *** *** for Alarm service and installation at *** *** *** Way, *** CA XXXXXIf you could provide proof that
the tenants *** *** and *** *** lived there during that time periodAs well as anything that may help in proving that they fraudulently signed an agreement in your nameThat would help in removing you from the collections company and correct the TransUnion records
thank you,
-The Alarm Guys
Initial Consumer Rebuttal /* (3000, 7, 2014/12/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
On December 9, I provided *** *** through an email with proof to show him that *** *** and *** *** were my tenantsI sent him the lease.I even got a reply back from *** letting me know that he had already received it.I have also asked him more than once to show me a copy of the contract that I supposedly signed but I have not received anything yet from him
Thanks,
*** ***
Final Business Response /* (4000, 19, 2014/12/22) */
Please contact Hillcrest Davidson at *** they submitted the request to Transunion and have the ability to get a status update
Final Consumer Response /* (4200, 21, 2015/01/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As of Jan 1, my transunion credit report still shows a collection issueI have already called the collection agency
Because of your negligence, my mortgage loan will now be denied
Initial Business Response /* (1000, 5, 2014/05/21) */
Contact Name and Title: [redacted] M - Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@thealarmguys.net
RE: XXXX-XXXX-[redacted], [redacted]
Dear [redacted] -
I have attempted to contact you multiple occasions since receiving...
this complaint. Unfortunately we have not had a chance to speak and come to a resolution. I reviewed your account and am sorry that you have chosen to file a complaint against The Alarm Guys based on your claim that your daughter [redacted]) [redacted]) signed you up without your knowledge.
Please advise that once all the equipment is returned to "The Alarm Guys, LLC" that was originally installed we will remove your account from collections just as originally discussed.
Thanks
The Alarm Guys, LLC management.
Initial Consumer Rebuttal /* (3000, 7, 2014/06/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is false information due to The Alarm Guys HAVE Already Picked THE equipment 6 months after we tried resolving directly with them. My daughter did not do anything they are stating. It was there employees that have been doing others wrong too. I can get others to let you know. They took even the alarm that was there already.
Final Business Response /* (4000, 16, 2014/07/16) */
Dear [redacted],
The PARTIAL un-install of the alarm system took place on 8/7/2013 in which our technician was kicked out of the home and not allowed to remove all of the equipment. The reason we dispatched was to pick up our equipment due to the account canceling for 6-months of unpaid service. Per the 5 year agreement you signed. Mr. [redacted] this alone is a breach of the contract.
We attempted to work with you (the customer) and remove the system / work out a final buyout agreement from 8/7/13 to 4/2014. Our offers were met with Mr. [redacted]'s daughter calling our office multiple times threatening legal action and asking for personal information of employees. Since no resolution could be found the customer was sent to collections in 4/2014 for breach of contract due to 6 months non-payment. We feel that after being given 6 months to make good on his breach of contract you have not responded to our letters in kind and thus we had to send you to collections. Please contact Hillcrest Davidson Collections going forward to resolve this situation and have the action against your credit resolved.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, [redacted]...
Initial Business Response /* (1000, 5, 2015/04/07) */
The agreement states that we have to obtain an Equifax score in order to put in a system at no upfront cost. However, because the agreement was cancelled a request to Equifax has been submitted to remove the score request.
Initial...
Consumer Rebuttal /* (3000, 7, 2015/04/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not sign aggrement either at the first time... They ran my credit witout my agreement.
Regards,
[redacted]
Final Business Response /* (4000, 9, 2015/04/09) */
Disciplinary action is being taken against the sales agent. A request to Equifax has already been submitted to remove the inquiry.
Initial Business Response /* (1000, 5, 2015/02/23) */
Dear Ms. [redacted] - As discussed on the phone "The Alarm Guys, INC"'s policy is to never remove a customers equipment from the home.
With that being said we have already sent Ms. [redacted] a replacement Control Panel / Monitor to rectify...
the situation. We understand that mistakes do happen and we do not want expect you to go without a system.
Please let us know as soon as you receive the panel and get your system re-activated.
Sincerely,
The Alarm Guys, INC
Initial Consumer Rebuttal /* (3000, 7, 2015/03/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The Alarm Guys have replaced my monitor and the alarm system is back up and running with my original provider. I no longer have a hole in my wall.
However, I now have a $348 fine for a false alarm from 01/28/2015. After the false alarm occurred, I contacted the Alarm Guys to come take a look at my system because it kept chiming in and saying front door and would ask me if I was okay. The Alarm Guys came to my home and found a faulty front door contact sensor and replaced it at no charge.
They are now denying paying the fine when clearly their technician replaced the front door contact due to faulty sensor.
I am requesting for payment of the false alarm fine of $348.
Final Business Response /* (4000, 14, 2015/03/09) */
We did not install any new sensors in the initial install we used the existing Honeywell sensors in the home. We replaced an existing faulty Honeywell sensor with a new Interlogix sensor. Therefore it was not our equipment that caused the false alarm. If you were a current customer of ours we could help out with the false alarm fee caused by existing faulty Honeywell equipment but you cancelled our service so there is nothing we can do.
Initial Business Response /* (1000, 10, 2014/11/05) */
Received business response via email on 11/5/14:
Dear [redacted] -
The Alarm Guys, INC has agreed to cancel your Alarm Monitoring Agreement in Full due to the circumstances at hand. Please call our office @ XXX-XXX-XXXX to...
schedule a time for "The Alarm Guys, INC" to send out a technician to pick up our equipment. Once all equipment has been removed the account will be cancelled.
Please advise that we must uninstall the equipment in order to cancel out your account. Thank you for your patience in this matter.
Thanks
The Alarm Guys, LLC management.
Initial Consumer Rebuttal /* (3000, 12, 2014/11/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear Mr. [redacted]
Sending a crossed out work form used by one of works with handwritten conditions upon which the contract would be cancel, without a signature of any form, is not my idea of an official confirmation that my contract has been cancelled.
What you sent is unacceptable. Next Time you send some one for your workers to pick up your equipment make sure he brings the original contract void and signed. It is then that you will get your equipment and your money. Please let us be professionals.
I spoke to you on Tuesday 11/4 and informed you that your equipment had been removed and was ready for you to pick up any time you were ready to give confirmation of the contract cancelation.
When you present me with the original contract void, signed and dated. I will happily turn over to you your remote, cell unit and checks. Not before.
That which you sent today is totally unacceptable.
and your word is not sufficient.
Final Consumer Response /* (2000, 20, 2014/12/17) */
File #XXXXXXXXwas resolved with the help of the Consumer Affairs Department
Initial Business Response /* (1000, 5, 2015/12/16) */
The Alarm Guys have received her request for cancellation and acknowledged the cancellation. The contractors for the alarm sale and installation have been notified to return to the premises to uninstall the equipment. The agreement...
between the customer and The Alarm Guys will be cancelled with no penalty.
I am responding to the email you sent regarding [redacted]. I was unable to access the complaint on line but I wanted to let you know we reviewed the account and we were in error. We had refunded the customer and if there is any additional money owed...
that was taken out prior to us rectifying the account, we will reimburse the customer for that as well.
This company started a contract with me. It consisted of an alarm system with a fee of $199 that was to be divided over for monthly payments. And a $68 a month. On the first they charge me $118 then they followed up with another $199 fee. And then they charge me another $49 within three weeks. I contacted them they said that they would send me a check out this it's been over 2 1/2 weeks ago still no check. I have tried to cancel this they are not returning my calls . This company that's not honor it's agreements. Please check their [redacted] to find more problems that they've had.
Initial Business Response /* (1000, 6, 2014/07/24) */
Mr [redacted] - As we discussed on the phone I am happy to discuss reducing your term, which is more than most companies would do in this situation. You verbally agreed 3 times to the 5 year agreement and you signed a form called the "Notice...
of Cancelation" stating you have until X-XX-XX to send a post marked cancellation. The sales rep gave you 2 free months of service as a bonus, not a 2 month trial. We do the recorded calls in case of confusion in this case and you clearly stated you understood the terms of your agreement.
Please give our office a call @ XXX-XXX-XXXX if you wish to discuss your contract and come to a resolution that fits both parties. If you wish to cancel early please call us at the above number to discuss those terms.
Thanks,
The Alarm Guys - Customer Service
Initial Consumer Rebuttal /* (3000, 8, 2014/07/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I want to cancel my service. Now he is trying to lower my contract term. I don't like to deal with this kind of cheaters
Final Business Response /* (4000, 14, 2014/09/05) */
The customer did not understand the terms of the written contract they signed. After many attempts to reason with the customer and come to agreeable terms the customer was not willing to work with us so we canceled the agreement and uninstalled the system.
Final Consumer Response /* (2000, 17, 2014/09/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They cancel the service
Initial Business Response /* (1000, 5, 2015/04/28) */
AFter speaking with the daughter of the customer we came to a resolution and We are handling this to the clients request and satisfaction.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/12) */
(The consumer indicated he/she...
DID NOT accept the response from the business.)
Per phone conversation with The Alarm Guys they will refund my money and pick up their equipment. We asked for ck first then they could have equipment. we asked for disaplinary action and they said that the guys that came out were independent contractors. so they couldnt do anything. That is not satisfactory. These guys committed FRAUD and they represent The Alarm Company. They sent a guy out to pick up equipment but didnt have ck so we told the guy he would have to make an appt. and bring us ck We have not heard back. It has been about 5 days. I am still furious about this. and also extremely upset that they stole my bank information and were able to take money out of my account much less coming into my home posing as MY alarm people and changing the system to a different monetoring company. I believe compensation is due me. I am a disabled senior and feel we were targeted. This needs to stop. The only other people that had my info was Skyline Security in Downey so they need to have their information protected so these so called contractors can no have access. Something needs to be done so this stops and no others have to deal with this. My anxiety level is through the roof. Please help.
Sales associate *** convinced us to switch our security system last JulyIt has nothing but problems with this company and five months into the service we are still waiting to complete the installationPlease do not switch companies if you want to save yourselves some headachesThey told us they can use our existing cameras in their network and that they can add an additional camera like the ones we currently we have and monitor and the installation guy just said they can't and don't monitor my existing cameras
Initial Business Response /* (1000, 5, 2015/10/21) */
Customer was in collections due to non paymentattempts were made in February to bring the account currentThe customer's bank payments were not being processed on the bank's side with an error message generally meaning the
payments were on stop payDuring the phone call with the customer we repeatedly tried to the explain this but she was not cooperating and said she would report us to the Revdex.com hung up on us also there were many attempts to get a resolution with her on the phone to no availMy collections department manager and I removed her from collections immediately after the phone call at 12:10p.m on 10/19/prior to her making the report and the agency responded at 12:36pm stating it was cancelled and closedHer service is no longer active and was not active at the time of the callSo contrary to the complaint we were absolutely listening and interested in a resolution - which we expedited and completedThank you
Initial Consumer Rebuttal /* (3000, 7, 2015/10/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am unsure of the resolution and the statements in the response are false
I was NEVER contacted by Alarm Guys by phone or mailPlease provide a copy of the invoices and recorded calls I was told were available
I couldn't have been past due in February since that was when my 1st bill was due(My account was open in December)
I never hung up on anyoneI was treated unprofessionally from the time I initiated the conversationNot once did anyone confirm my bank account or routing numberInstead I was accused of putting a "block" on my accountI spoke worth my bank who confirmed there's no block and an error occurs when information is entered incorrectly
My alarm remained active, I was never billed or contacted, so I never knew my bill was not being paid by direct debit per contact agreement
I can not afford to pay months in full due to their error so I need to know if collections will persist and how we will resolve this
Final Business Response /* (4000, 9, 2015/10/27) */
As stated in my previous response the account was taken out of collections on the day of the phone calls to our officeThe account would only be reinstated if the consumer wishes to continue service and develop a repayment planIn the event the consumer wishes not to reinstate the payment or or the service we are considering this matter closed and do not wish to pursue any further action with the consumer
Initial Business Response /* (1000, 5, 2014/12/10) */
Hello,
Thank you for bringing this to our attention, as far as we were concerned we had a signed agreement with *** *** for Alarm service and installation at *** *** *** Way, *** CA XXXXXIf you could provide proof that
the tenants *** *** and *** *** lived there during that time periodAs well as anything that may help in proving that they fraudulently signed an agreement in your nameThat would help in removing you from the collections company and correct the TransUnion records
thank you,
-The Alarm Guys
Initial Consumer Rebuttal /* (3000, 7, 2014/12/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
On December 9, I provided *** *** through an email with proof to show him that *** *** and *** *** were my tenantsI sent him the lease.I even got a reply back from *** letting me know that he had already received it.I have also asked him more than once to show me a copy of the contract that I supposedly signed but I have not received anything yet from him
Thanks,
*** ***
Final Business Response /* (4000, 19, 2014/12/22) */
Please contact Hillcrest Davidson at *** they submitted the request to Transunion and have the ability to get a status update
Final Consumer Response /* (4200, 21, 2015/01/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As of Jan 1, my transunion credit report still shows a collection issueI have already called the collection agency
Because of your negligence, my mortgage loan will now be denied
Initial Business Response /* (1000, 5, 2014/05/21) */
Contact Name and Title: [redacted] M - Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@thealarmguys.net
RE: XXXX-XXXX-[redacted], [redacted]
Dear [redacted] -
I have attempted to contact you multiple occasions since receiving...
this complaint. Unfortunately we have not had a chance to speak and come to a resolution. I reviewed your account and am sorry that you have chosen to file a complaint against The Alarm Guys based on your claim that your daughter [redacted]) [redacted]) signed you up without your knowledge.
Please advise that once all the equipment is returned to "The Alarm Guys, LLC" that was originally installed we will remove your account from collections just as originally discussed.
Thanks
The Alarm Guys, LLC management.
Initial Consumer Rebuttal /* (3000, 7, 2014/06/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is false information due to The Alarm Guys HAVE Already Picked THE equipment 6 months after we tried resolving directly with them. My daughter did not do anything they are stating. It was there employees that have been doing others wrong too. I can get others to let you know. They took even the alarm that was there already.
Final Business Response /* (4000, 16, 2014/07/16) */
Dear [redacted],
The PARTIAL un-install of the alarm system took place on 8/7/2013 in which our technician was kicked out of the home and not allowed to remove all of the equipment. The reason we dispatched was to pick up our equipment due to the account canceling for 6-months of unpaid service. Per the 5 year agreement you signed. Mr. [redacted] this alone is a breach of the contract.
We attempted to work with you (the customer) and remove the system / work out a final buyout agreement from 8/7/13 to 4/2014. Our offers were met with Mr. [redacted]'s daughter calling our office multiple times threatening legal action and asking for personal information of employees. Since no resolution could be found the customer was sent to collections in 4/2014 for breach of contract due to 6 months non-payment. We feel that after being given 6 months to make good on his breach of contract you have not responded to our letters in kind and thus we had to send you to collections. Please contact Hillcrest Davidson Collections going forward to resolve this situation and have the action against your credit resolved.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, [redacted]...
[redacted]
Initial Business Response /* (1000, 5, 2015/04/02) */
Account was cancelled Mar XX XXXX X:XXPM PST
refund for first month service mailed out.
Initial Business Response /* (1000, 5, 2015/04/07) */
The agreement states that we have to obtain an Equifax score in order to put in a system at no upfront cost. However, because the agreement was cancelled a request to Equifax has been submitted to remove the score request.
Initial...
Consumer Rebuttal /* (3000, 7, 2015/04/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not sign aggrement either at the first time... They ran my credit witout my agreement.
Regards,
[redacted]
Final Business Response /* (4000, 9, 2015/04/09) */
Disciplinary action is being taken against the sales agent. A request to Equifax has already been submitted to remove the inquiry.
Initial Business Response /* (1000, 5, 2015/02/23) */
Dear Ms. [redacted] - As discussed on the phone "The Alarm Guys, INC"'s policy is to never remove a customers equipment from the home.
With that being said we have already sent Ms. [redacted] a replacement Control Panel / Monitor to rectify...
the situation. We understand that mistakes do happen and we do not want expect you to go without a system.
Please let us know as soon as you receive the panel and get your system re-activated.
Sincerely,
The Alarm Guys, INC
Initial Consumer Rebuttal /* (3000, 7, 2015/03/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The Alarm Guys have replaced my monitor and the alarm system is back up and running with my original provider. I no longer have a hole in my wall.
However, I now have a $348 fine for a false alarm from 01/28/2015. After the false alarm occurred, I contacted the Alarm Guys to come take a look at my system because it kept chiming in and saying front door and would ask me if I was okay. The Alarm Guys came to my home and found a faulty front door contact sensor and replaced it at no charge.
They are now denying paying the fine when clearly their technician replaced the front door contact due to faulty sensor.
I am requesting for payment of the false alarm fine of $348.
Final Business Response /* (4000, 14, 2015/03/09) */
We did not install any new sensors in the initial install we used the existing Honeywell sensors in the home. We replaced an existing faulty Honeywell sensor with a new Interlogix sensor. Therefore it was not our equipment that caused the false alarm. If you were a current customer of ours we could help out with the false alarm fee caused by existing faulty Honeywell equipment but you cancelled our service so there is nothing we can do.
Initial Business Response /* (1000, 10, 2014/11/05) */
Received business response via email on 11/5/14:
Dear [redacted] -
The Alarm Guys, INC has agreed to cancel your Alarm Monitoring Agreement in Full due to the circumstances at hand. Please call our office @ XXX-XXX-XXXX to...
schedule a time for "The Alarm Guys, INC" to send out a technician to pick up our equipment. Once all equipment has been removed the account will be cancelled.
Please advise that we must uninstall the equipment in order to cancel out your account. Thank you for your patience in this matter.
Thanks
The Alarm Guys, LLC management.
Initial Consumer Rebuttal /* (3000, 12, 2014/11/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear Mr. [redacted]
Sending a crossed out work form used by one of works with handwritten conditions upon which the contract would be cancel, without a signature of any form, is not my idea of an official confirmation that my contract has been cancelled.
What you sent is unacceptable. Next Time you send some one for your workers to pick up your equipment make sure he brings the original contract void and signed. It is then that you will get your equipment and your money. Please let us be professionals.
I spoke to you on Tuesday 11/4 and informed you that your equipment had been removed and was ready for you to pick up any time you were ready to give confirmation of the contract cancelation.
When you present me with the original contract void, signed and dated. I will happily turn over to you your remote, cell unit and checks. Not before.
That which you sent today is totally unacceptable.
and your word is not sufficient.
Final Consumer Response /* (2000, 20, 2014/12/17) */
File #XXXXXXXXwas resolved with the help of the Consumer Affairs Department
Initial Business Response /* (1000, 5, 2015/12/16) */
The Alarm Guys have received her request for cancellation and acknowledged the cancellation. The contractors for the alarm sale and installation have been notified to return to the premises to uninstall the equipment. The agreement...
between the customer and The Alarm Guys will be cancelled with no penalty.
I am responding to the email you sent regarding [redacted]. I was unable to access the complaint on line but I wanted to let you know we reviewed the account and we were in error. We had refunded the customer and if there is any additional money owed...
that was taken out prior to us rectifying the account, we will reimburse the customer for that as well.
Thank you
This company started a contract with me. It consisted of an alarm system with a fee of $199 that was to be divided over for monthly payments. And a $68 a month. On the first they charge me $118 then they followed up with another $199 fee. And then they charge me another $49 within three weeks. I contacted them they said that they would send me a check out this it's been over 2 1/2 weeks ago still no check. I have tried to cancel this they are not returning my calls . This company that's not honor it's agreements. Please check their [redacted] to find more problems that they've had.
Initial Business Response /* (1000, 6, 2014/07/24) */
Mr [redacted] - As we discussed on the phone I am happy to discuss reducing your term, which is more than most companies would do in this situation. You verbally agreed 3 times to the 5 year agreement and you signed a form called the "Notice...
of Cancelation" stating you have until X-XX-XX to send a post marked cancellation. The sales rep gave you 2 free months of service as a bonus, not a 2 month trial. We do the recorded calls in case of confusion in this case and you clearly stated you understood the terms of your agreement.
Please give our office a call @ XXX-XXX-XXXX if you wish to discuss your contract and come to a resolution that fits both parties. If you wish to cancel early please call us at the above number to discuss those terms.
Thanks,
The Alarm Guys - Customer Service
Initial Consumer Rebuttal /* (3000, 8, 2014/07/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I want to cancel my service. Now he is trying to lower my contract term. I don't like to deal with this kind of cheaters
Final Business Response /* (4000, 14, 2014/09/05) */
The customer did not understand the terms of the written contract they signed. After many attempts to reason with the customer and come to agreeable terms the customer was not willing to work with us so we canceled the agreement and uninstalled the system.
Final Consumer Response /* (2000, 17, 2014/09/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They cancel the service
Initial Business Response /* (1000, 5, 2015/04/28) */
AFter speaking with the daughter of the customer we came to a resolution and We are handling this to the clients request and satisfaction.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/12) */
(The consumer indicated he/she...
DID NOT accept the response from the business.)
Per phone conversation with The Alarm Guys they will refund my money and pick up their equipment. We asked for ck first then they could have equipment. we asked for disaplinary action and they said that the guys that came out were independent contractors. so they couldnt do anything. That is not satisfactory. These guys committed FRAUD and they represent The Alarm Company. They sent a guy out to pick up equipment but didnt have ck so we told the guy he would have to make an appt. and bring us ck We have not heard back. It has been about 5 days. I am still furious about this. and also extremely upset that they stole my bank information and were able to take money out of my account much less coming into my home posing as MY alarm people and changing the system to a different monetoring company. I believe compensation is due me. I am a disabled senior and feel we were targeted. This needs to stop. The only other people that had my info was Skyline Security in Downey so they need to have their information protected so these so called contractors can no have access. Something needs to be done so this stops and no others have to deal with this. My anxiety level is through the roof. Please help.