Complaint: [redacted] I am rejecting this response because:The Alaska Club sold my boyfriend and I a couples membership and then took it upon themselfevs to changed it toa singles membership for only myselfI should not be held to a membership I didn't agree uponI have attached my rebuttal in a better format to be reviewed, it is also written belowTo whom it may concern, The response I received from the Alaska club was addressed to a Ms [redacted] , who is that? On October 8th my boyfriend, [redacted] and I walked into the Alaska clubtogether to sign up for a membership togetherTheir membership coordinator, [redacted] sold us a "couple’s membership", never informing us that "couples memberships” are exclusively reserved formarried couples onlyI explained to [redacted] that the membership was mainly for ***, and that I would be goingwith him for moral support and to work out togetherShe recommended the “couples membership” as the best deal.Their employee should have known their business practice, yet she sold us the membership anyway, coaxing us into a contract that we were not qualified forShe accepted payment from ***, and after the club had his money and direct deposit information only a single membership was honored, one in my nameInever wanted a singles membershipI only wanted to go to support my boyfriend,but then he couldn't go; then they tell us that he can purchase a single membership as wellThey knew we wouldhave to spend more money if we wanted to go to the gym togetherWe would have to pay more money to get theprivileges we signed up forI filled out the application because I had the "better handwriting"On it I wrote ourrelationship as friend, as I had never claimed we were a married coupleIt was only later, after the club would no longer honor our temporary membership cards, that I realized there was a problemI was then told about the policy for"couples memberships", furthermore, I was informed that I could fill out an affidavit as to our relationship to return our "couplesstatus"They were going to send me the affidavit but it never cameIn the meantime they billed my boyfriend for a "single membership" and when I tried to talk to them about the situation they threatened me about not paying, telling me I had signed a contractIf the Alaska club reviews their records the will find that we did not sign the membership commitment, just the application for a membershipI found information on their online handbook, something else I was never informedofIn their handbook it states that a couple is defined as a husband and wife or parents living at home with their children of ages 12-25, therefore we would not qualifyWe signed a couple’s contract! If the information on that contract was void they should have contacted us! Not substituted the couple’s membership for a single membershipThe whole contract is void then and no money should be exchanged AK Club made no attempt to contact me, nor did they respond to any of my attempts to contact them, they only called me to collect a payment and would not discuss the situationI find this to be very unprofessionalWe have not used the gym since the time they refused to honor [redacted] membershipI will not be paying their fees, and if Alaska Club continues to insist I owe them money I will have no choice but to take them to court over their fraudulent bait and switchtacticsI will retain an attorney to protect my excellent credit and good name, I will of course have to seek additional money to compensate for lawyer fees, my lost time spent defending my good name, as well as compensation for pain and suffering due to the stress this whole situation has caused me Sincerely, [redacted] ***
Dear Ms***,Our records indicate the application completed listed your boyfriend as "friend" on the application. Our family guidelines allow only a spouse/partner to be added as the co-applicant, so additional information was needed to confirm the relationship between you and co-applicant,
before we can proceed with activating him.Your account notes indicate that when you contacted our office on 11/4/14, you confirmed the co-applicant was your boyfriend, so our representative advised you that we can have him added once we receive a completed unmarried waiver affidavit. You requested to have this form mailed to you, in which it was mailed to the address we had on file.After voicemail messages were left for you in December, we received a return call on 1/8/from your boyfriend, inquiring about why he still isn't active. He was advised we were still waiting on the completed form that was mailed out at the beginning of November. Your boyfriend inquired about possibly taking over the membership for himself and our representative gave him information on what we would need to process that request. He then inquired about cancelling the membership, in which he was explained the terms of the agreement that was signed.On 1/9/15, your boyfriend called our office and requested to pay the total balance owed on the account at the time, in which he paid the total balance due thru the end of January.In the meantime, an email was received on 1/5/15, to cancel the membership altogether. After reviewing the notes on your account, an exception was made to process your email request as your 60-day written notice, cancelling your membership effective 2/28/15. Although we feel that our organization made the effort to provide you with the form to have your boyfriend added as requested, both the early cancel fee of $and direct billing have been waived.Our Deposit Control Department received a chargeback from the financial institution/credit card company, disputing the payment that was made voluntarily on 1/9/15. This amount has since been charged back to your cancelled account that is due and payable now.Kind Regards,*** ***Member Accounting Manager
Hello ***,The top portion of the document is the Membership Application portion where member information is provided. If you review the bottom half on the same form, you will see our "Membership Agreement and Waiver of Claims" with signatures following. Page of this document lists the terms of your signed agreement.Thank you,*** ***Member Accounting Manager
Complaint: [redacted]I am rejecting this response because:The Alaska Club sold my boyfriend and I a couples membership and then took it upon themselfevs to changed it toa singles membership for only myself. I should not be held to a membership I didn't agree upon. I have attached my rebuttal in a better format to be reviewed, it is also written below. To whom it may concern, The response I received from the Alaska club was addressed to a Ms. [redacted], who is that? On October 8th 2014 my boyfriend, [redacted] and I walked into the Alaska clubtogether to sign up for a membership together. Their membership coordinator, [redacted]sold us a "couple’s membership", never informing us that "couples memberships” are exclusively reserved formarried couples only. I explained to [redacted] that the membership was mainly for [redacted], and that I would be goingwith him for moral support and to work out together. She recommended the “couples membership” as the best deal.Their employee should have known their business practice, yet she sold us the membership anyway, coaxing us into a contract that we were not qualified for. She accepted payment from [redacted], and after the club had his money and direct deposit information only a single membership was honored, one in my name. Inever wanted a singles membership. I only wanted to go to support my boyfriend,but then he couldn't go; then they tell us that he can purchase a single membership as well. They knew we wouldhave to spend more money if we wanted to go to the gym together. We would have to pay more money to get theprivileges we signed up for. I filled out the application because I had the "better handwriting". On it I wrote ourrelationship as friend, as I had never claimed we were a married couple. It was only later, after the club would no longer honor our temporary membership cards, that I realized there was a problem. I was then told about the policy for"couples memberships", furthermore, I was informed that I could fill out an affidavit as to our relationship to return our "couplesstatus". They were going to send me the affidavit but it never came. In the meantime they billed my boyfriend for a "single membership" and when I tried to talk to them about the situation they threatened me about not paying, telling me I had signed a contract. If the Alaska club reviews their records the will find that we did not sign the membership commitment, just the application for a membership. I found information on their online handbook, something else I was never informedof. In their handbook it states that a couple is defined as a husband and wife or parents living at home with their children of ages 12-25, therefore we would not qualify. We signed a couple’s contract! If the information on that contract was void they should have contacted us! Not substituted the couple’s membership for a single membership. The whole contract is void then and no money should be exchanged. AK Club made no attempt to contact me, nor did they respond to any of my attempts to contact them, they only called me to collect a payment and would not discuss the situation. I find this to be very unprofessional. We have not used the gym since the time they refused to honor [redacted] membership. I will not be paying their fees, and if Alaska Club continues to insist I owe them money I will have no choice but to take them to court over their fraudulent bait and switchtactics. I will retain an attorney to protect my excellent credit and good name, I will of course have to seek additional money to compensate for lawyer fees, my lost time spent defending my good name, as well as compensation for pain and suffering due to the stress this whole situation has caused me. Sincerely, [redacted]
Complaint: [redacted]I am rejecting this response because:
If you read the top of the form to which you attached it states that it is a "Alaska club memebership application"! No where on it does it state itself as a contract, it was an application we signed! If you review the memebership agreement paper I attached to my original complaint, you will find it was not signed.Sincerely,[redacted]
Complaint: [redacted] I am rejecting this response because:The Alaska Club sold my boyfriend and I a couples membership and then took it upon themselfevs to changed it toa singles membership for only myselfI should not be held to a membership I didn't agree uponI have attached my rebuttal in a better format to be reviewed, it is also written belowTo whom it may concern, The response I received from the Alaska club was addressed to a Ms [redacted] , who is that? On October 8th my boyfriend, [redacted] and I walked into the Alaska clubtogether to sign up for a membership togetherTheir membership coordinator, [redacted] sold us a "couple’s membership", never informing us that "couples memberships” are exclusively reserved formarried couples onlyI explained to [redacted] that the membership was mainly for ***, and that I would be goingwith him for moral support and to work out togetherShe recommended the “couples membership” as the best deal.Their employee should have known their business practice, yet she sold us the membership anyway, coaxing us into a contract that we were not qualified forShe accepted payment from ***, and after the club had his money and direct deposit information only a single membership was honored, one in my nameInever wanted a singles membershipI only wanted to go to support my boyfriend,but then he couldn't go; then they tell us that he can purchase a single membership as wellThey knew we wouldhave to spend more money if we wanted to go to the gym togetherWe would have to pay more money to get theprivileges we signed up forI filled out the application because I had the "better handwriting"On it I wrote ourrelationship as friend, as I had never claimed we were a married coupleIt was only later, after the club would no longer honor our temporary membership cards, that I realized there was a problemI was then told about the policy for"couples memberships", furthermore, I was informed that I could fill out an affidavit as to our relationship to return our "couplesstatus"They were going to send me the affidavit but it never cameIn the meantime they billed my boyfriend for a "single membership" and when I tried to talk to them about the situation they threatened me about not paying, telling me I had signed a contractIf the Alaska club reviews their records the will find that we did not sign the membership commitment, just the application for a membershipI found information on their online handbook, something else I was never informedofIn their handbook it states that a couple is defined as a husband and wife or parents living at home with their children of ages 12-25, therefore we would not qualifyWe signed a couple’s contract! If the information on that contract was void they should have contacted us! Not substituted the couple’s membership for a single membershipThe whole contract is void then and no money should be exchanged AK Club made no attempt to contact me, nor did they respond to any of my attempts to contact them, they only called me to collect a payment and would not discuss the situationI find this to be very unprofessionalWe have not used the gym since the time they refused to honor [redacted] membershipI will not be paying their fees, and if Alaska Club continues to insist I owe them money I will have no choice but to take them to court over their fraudulent bait and switchtacticsI will retain an attorney to protect my excellent credit and good name, I will of course have to seek additional money to compensate for lawyer fees, my lost time spent defending my good name, as well as compensation for pain and suffering due to the stress this whole situation has caused me Sincerely, [redacted] ***
Dear Ms***,Our records indicate the application completed listed your boyfriend as "friend" on the application. Our family guidelines allow only a spouse/partner to be added as the co-applicant, so additional information was needed to confirm the relationship between you and co-applicant,
before we can proceed with activating him.Your account notes indicate that when you contacted our office on 11/4/14, you confirmed the co-applicant was your boyfriend, so our representative advised you that we can have him added once we receive a completed unmarried waiver affidavit. You requested to have this form mailed to you, in which it was mailed to the address we had on file.After voicemail messages were left for you in December, we received a return call on 1/8/from your boyfriend, inquiring about why he still isn't active. He was advised we were still waiting on the completed form that was mailed out at the beginning of November. Your boyfriend inquired about possibly taking over the membership for himself and our representative gave him information on what we would need to process that request. He then inquired about cancelling the membership, in which he was explained the terms of the agreement that was signed.On 1/9/15, your boyfriend called our office and requested to pay the total balance owed on the account at the time, in which he paid the total balance due thru the end of January.In the meantime, an email was received on 1/5/15, to cancel the membership altogether. After reviewing the notes on your account, an exception was made to process your email request as your 60-day written notice, cancelling your membership effective 2/28/15. Although we feel that our organization made the effort to provide you with the form to have your boyfriend added as requested, both the early cancel fee of $and direct billing have been waived.Our Deposit Control Department received a chargeback from the financial institution/credit card company, disputing the payment that was made voluntarily on 1/9/15. This amount has since been charged back to your cancelled account that is due and payable now.Kind Regards,*** ***Member Accounting Manager
Hello ***,The top portion of the document is the Membership Application portion where member information is provided. If you review the bottom half on the same form, you will see our "Membership Agreement and Waiver of Claims" with signatures following. Page of this document lists the terms of your signed agreement.Thank you,*** ***Member Accounting Manager
Complaint: [redacted]I am rejecting this response because:The Alaska Club sold my boyfriend and I a couples membership and then took it upon themselfevs to changed it toa singles membership for only myself. I should not be held to a membership I didn't agree upon. I have attached my rebuttal in a better format to be reviewed, it is also written below. To whom it may concern, The response I received from the Alaska club was addressed to a Ms. [redacted], who is that? On October 8th 2014 my boyfriend, [redacted] and I walked into the Alaska clubtogether to sign up for a membership together. Their membership coordinator, [redacted]sold us a "couple’s membership", never informing us that "couples memberships” are exclusively reserved formarried couples only. I explained to [redacted] that the membership was mainly for [redacted], and that I would be goingwith him for moral support and to work out together. She recommended the “couples membership” as the best deal.Their employee should have known their business practice, yet she sold us the membership anyway, coaxing us into a contract that we were not qualified for. She accepted payment from [redacted], and after the club had his money and direct deposit information only a single membership was honored, one in my name. Inever wanted a singles membership. I only wanted to go to support my boyfriend,but then he couldn't go; then they tell us that he can purchase a single membership as well. They knew we wouldhave to spend more money if we wanted to go to the gym together. We would have to pay more money to get theprivileges we signed up for. I filled out the application because I had the "better handwriting". On it I wrote ourrelationship as friend, as I had never claimed we were a married couple. It was only later, after the club would no longer honor our temporary membership cards, that I realized there was a problem. I was then told about the policy for"couples memberships", furthermore, I was informed that I could fill out an affidavit as to our relationship to return our "couplesstatus". They were going to send me the affidavit but it never came. In the meantime they billed my boyfriend for a "single membership" and when I tried to talk to them about the situation they threatened me about not paying, telling me I had signed a contract. If the Alaska club reviews their records the will find that we did not sign the membership commitment, just the application for a membership. I found information on their online handbook, something else I was never informedof. In their handbook it states that a couple is defined as a husband and wife or parents living at home with their children of ages 12-25, therefore we would not qualify. We signed a couple’s contract! If the information on that contract was void they should have contacted us! Not substituted the couple’s membership for a single membership. The whole contract is void then and no money should be exchanged. AK Club made no attempt to contact me, nor did they respond to any of my attempts to contact them, they only called me to collect a payment and would not discuss the situation. I find this to be very unprofessional. We have not used the gym since the time they refused to honor [redacted] membership. I will not be paying their fees, and if Alaska Club continues to insist I owe them money I will have no choice but to take them to court over their fraudulent bait and switchtactics. I will retain an attorney to protect my excellent credit and good name, I will of course have to seek additional money to compensate for lawyer fees, my lost time spent defending my good name, as well as compensation for pain and suffering due to the stress this whole situation has caused me. Sincerely, [redacted]
Complaint: [redacted]I am rejecting this response because:
If you read the top of the form to which you attached it states that it is a "Alaska club memebership application"! No where on it does it state itself as a contract, it was an application we signed! If you review the memebership agreement paper I attached to my original complaint, you will find it was not signed.Sincerely,[redacted]