The Alpha Labs

Deceptive advertisement and billing practices.Free product resulted n
monthly charge.Said I didn't cxl w/in 17 days,charged $90. SCAM & VERY RUDE

Original order 2/19/20 charged $4.95 & $5.95. On 3/7/20 MasterCard notified of possible fraud charges on my account from ORGANICPBOOST for $89. I refused charges. On 3/10/20 charged $44.49.On 3/11/20 charged$44.98.I only realized these charges when I got my MC bill. 4/1/20 cancelled any business with this company,cancellation notice #XXXXXX. Called them as was told I was charged because I didn't cancel within 17 days and that the agreement stated I would have a monthly recurring charge and products.Never received any additional products and I am very good at reading the fine print on offers and did not sign up for a monthly delivery or charges. They are ripping people off and very rude.

On 2.21.20, I responded to an ad for a trial KETO product. Without my permission they charged me 4 more times and never shipped any product.
On 2.21.20, I ordered a trial offer of a KETO supplement. I was charged $5.95 and $4.95 for shipping only. On March 9, 2020, I was billed $89.95 and $88.97 on my credit card and never received anything. I tried calling the phone number on the bottle 877-206-1218 and no one answered. I disputed the charges with Citi/mastercard. On April 8, 2020, I was billed again the $89.95 and $88.97 and again, received nothing. I called 877-206-1218 and a lady answered and said she could not refund my money (now up to $357.84) but she would cancel the account. On April 17, I received a notice from Citi that they had resolved the incident in favor of the merchant. WHAT? Alpha Labs is defrauding people and not refunding any money. I only hope the account is cancelled and I am not charged yet again. It is impossible to get through to CitiBank to re-initiate this dispute, so I am filing a fraud complaint with the Revdex.com and also the Florida Attorney General.

I also emailed Alpha to the e-mail listed on the website listed with the Revdex.com, but it was returned as undeliverable. [email protected]

I have documentation for all of this, but your website only allows me to attach one thing - the others are not attached. :(

Please respond to ***@mac.com. THANKS for your help!

I have documentation on all this and would be happy to provide it but not sure your

When I called to cancel, the customer service agent was going to charge me for the two bottles that I received in the mail for free, the ones that I was only suppose to pay shipping and handling for. She told me that the bottles I received were not free and were going to cost me $19 and some odd cents each. She kept insisting that the bottles were not free, and it kind of *** me off. I said what the *** are you talking about, I will admit I kind of went a little off and told her that I wasn't going to pay for something that was advertised for free and all I was to pay for was the shipping and handling. I said this was bull*** and it was a fricken scam. We went around and around a few more times about it and then she finally said she would talk to her manager. She came back and said that she was going to cancel my account and I wouldn't have to pay anything else. She also said she would email me something and I told her not to and to lose my email, that I didn't want to hear from them ever again!!! I then hung up.
This company does business REALLY SNEAKY, if you can actually call it doing business!!! They are doing things, that in my eyes, are just plain SLIPPERY.
When you advertise a product for free, as a trial offer, and all the consumer has to do is pay for shipping and handling, it should remain that price whether or not the customer continues to be your customer and purchase your product, or that customer cancels any future orders with you. You CANNOT go back and charge that customer for the product that you told them was free just because they cancelled all future orders with you, that is just plain WRONG!!! It is SNEAKY and companies that are KNOWINGLY misleading their customers need to be PUT ON BLAST!!! SO HERE WE GO...Whoever reads this review, BEWARE of the MISLEADING ADVERTISING of Alpha Labs and their SNEAKY TACTICS and how they do business. You have been warned!!!

P.S. I had to provide a star rating in order to submit this review, I couldn't leave a partial star, because if I could, it would have been 1/10th of a star...if even that. I am SO DISAPPOINTED in this company, I don't even feel like they deserve to be called a company!!!

I want my money refunded to my discover card $89.99 please.
I had found Magic body labs on Facebook and it said free trail as long as you pay shipping and when I called XXXXXXXXXX went to a house voice mail stating the *** residence to me that raised a red flag I contacted discover to dispute and magic body labs the company continues to charge me I would like my $89.99 refunded to my discover card it is not right to advertise something falsely like that and then have customers provide documentation to prove 17 days but their phone XXXXXXXXXX is a home number that goes straight to vm I encourage anyone to call it and verify. That I'd not how you treat people. Please refund my money. Thank you

Ad showing shark tank investors praising this company and investing their money. Thought shank tank was trust worth. Company not trustworthy.
paid $4.76 for a bottle of their diet pills. Recieved product but did not open bottle. My son who is a nurse said they could be harmful. 12-10-219 my checking account was charged $89.99 for that bottle of pills. They said their ad said I had 14 days to make a decision about pills. I never saw that ad. All I saw was a free bottle of pills offered for shipping charges of $4.76. If sharp tank had not been associated with this I would never have ordered. Who can you trust anymore?

I placed an order on 11/9/2019 for the 14 day trial size. I didn't receive my package until 11/30/2019.
***This is my email corespondents with the company 'Alpha Labs'***
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From *** to Alpha Labs:

I called on 11/27/2019 and spoke Travis regarding two pending charges on my credit card (order #XXXXXX for $88.97 AND order #XXXXXX for $89.99). I placed an order on 11/9/2019 for the Alpha Labs Garcinia ($4.97 for S/H) and Alpha Labs Detox ($5.97 for S/H) trial size version and NEVER received the items.

Travis told me someone would call me back on 11/28/2019 (which they never did) and then suddenly on 11/30/2019 the two trial size bottles showed up.

I WOULD LIKE TO CANCEL ANY FUTURE SHIPMENTS! Especially since I just received the product on 11/30/2019 (I have the box and tracking number for proof of delivery) and I'm within the window of cancellation. You really should be clearer in your ads/websites where it stipulates the customer will be charged after a certain period of time and what that timeframe is, because I don't recall seeing this information clearly printed.

The two pending charges on my credit card need to be cancelled or else I'll submit a dispute with my credit card company as well as the Revdex.com.

I look forward to hearing back from you via email because your associates don't follow up with calls like I've experienced.

Thank you,
***

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***THIS IS THE RESPONSE I RECEIVED FROM ALPHA LABS***
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Hello Shawmn,

You ordered a 14 day trial of Alpha Labs Garcinia and Detox. Your trial started on the day you submitted the order on 11/09/2019 (14 days + 4 days for S&H, a total of 18 days) and expired on 11/27/2019. Since you did not call to cancel, you were charged for the products that you have in your possession.

We understand that you may have forgotten to call in time, so please give us a call at (XXX) XXX-XXXX so we can assist you with those charges. I went ahead and cancelled your account in the meantime.

Thank You,
Customer Support

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***THIS IS MY RESPONSE TO ALPHA LABS***
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Please RE- READ my email below.

I ordered the product on 11/9/2019, however, I did not receive it until 11/30/2019 (I have the shipping box and tracking number as proof), so there was no forgetting NOTHING on my end. You all sent the package the day I called in (11/27/2019) and then falsely accuse me of not cancelling my account.

You can refund my money or I'll file a claim with my credit card company plus with the Revdex.com.

I gave you a detailed timeline (with factual information) and you obviously didn't read it clearly or failed to understand what I was trying to convey.

Thanks