The American Comedy Co

Review: I purchased tickets online for a Oct 12, 2013 show. This was a birthday gift. We arrived at the comedy co early and was told to get in the line at the left side if we already had tickets. After several minutes the doorman let the line of people WITHOUT tickets enter the show which filled up the room. The line of ticket holders were told we would have to wait until the late show and that our tickets were not refundable. Some of us had baby-sitters etc so we could not stay that late. We asked to speak to the manager but [redacted] would not come out. I sent them an e mail 2 days later asking for my $ 88.00 back but they have not responded. This is no way to treat customers. Can you please help?

Thank youDesired Settlement: Refund check or gift certificate

Business

Response:

Hi,

We would like to apologize for any inconvenience this has caused you or your party and would like to rectify this complaint by issuing a gift card for the amount of the tickets. Please let me know if you would like it mailed or if you would like to pick it up here at The American Comedy Co. Also if you would like tickets to an upcoming show please let me know which show you would like to see. The tickets would be subject to availability.

Review: I pre-purchased 3 tickets (totaling $87) to a 9:30pm show on 7/27/13. We arrived at the venue at 8:50pm. There was a line of people waiting, so we joined the line. The line began to move as people were allowed in then it stopped. A while later a security guard came around and announced that if anyone on the line had not pre-purchased tickets they would have to wait until those that had purchased entered first. A few people began to move to the back as others were allowed in. As we approached the front of the line an announcement was made that from then on that for anyone that entered it would be standing room only. Not everyone was interested in standing room only. We asked to speak to a manager and the security guard radioed down. A while later the guard announced that the manager was not coming, that all sales would be final, and that there was no transferring. Outraged we waited for more answers (1 hour later). The cops came and attempted to mend the situation. The fire department arrived and announced that the room was at but not over capacity. We were told by the police officer that there was nothing that was going to be done, the room was at capacity, there were no refunds, and no transfers, so if we wanted action we should pursue a civil suit. The manager, [redacted] came out and after much debate announced to those still around that we could be put on a list and allowed to attend this evening's show. Our family member was leaving and my fiance and I have work on Monday morning, so we stated that we might not be able to make it but put our names on the list just in case . He said if we couldn't make it we could the marketing manager. I contacted him before the start of the show the next day to inform him we would not be able to make it. He did not respond. I called the next day and spoke with [redacted] who said they would look into things and get back to me. She got back to me and said they were not willing to give a refund or transfer.Desired Settlement: After the way we were treated yesterday evening we do not wish to return to the venue and would like a refund.

Business

Response:

Dear Sir or Madame,

Review: Hello,My name is [redacted]. I purchased tickets online fr. Goldstar.com for a show at the American Comedy Co. that was scheduled on 10/27/13. I am aware of their policy that if one arrives after the show has started, the tickets may be released to the general public. Doors open at 7 (seating first come, first serve) & the show starts at 8. My party of 5 arrived at approx. 735 PM (there were about 20 others ahead of us in line). Initially, when the line was not moving much, the door man informed us that processing each customer takes a few min. By 820PM, still the line had not moved & the show had begun. After several inquiries with no real answers, an individual, identifying himself as the general manager came out. He informed us that they are allowed to release our tickets after 8pm--after the start of the show. When we told him we had all arrived before 8pm, he told us all that he could not confirm that we were there on time and there were no seats left.Clearly, the venue was aware of this fact well before 830pm & continued to allow us all to wait in line. When another patron asked the GM why we had all been allowed to wait in line, he rudely replied that he didn't know WHY any of us were waiting in line to begin with. When refunds were demanded, he said that that wasn't possible & to call back on Tuesday during business hours to discuss the matter with him. He was extremely rude & condescending, practically laughing in our faces. Never once did we receive an apology for the inconvenience. Never once was an announcement made informing us that there were no seats left (even though we had pre-purchased tickets online), just to simply prevent us fr. waiting in line any longer & wasting time. They had obviously overbooked the venue, seeing as we all got there early. It is ridiculous that they were not even willing to consider a refund.Goldstar.com refunded my purchases, thankfully. But my complaint is purely based on the customer service.Desired Settlement: I would simply like a formal apology (whether it be email/phone/etc.) for their poor business practices & unacceptable customer service.

Review: Their website booking engine had an error and charged me for 4 tickets for 2 days of their comedy show. I saw my email confirmation with the double charge and called them to reverse it first thing in the morning when I checked my email. It took me three calls to get someone to actually tell me that they would email management to see what they could do. They called me back today and told me that there was nothing they could do. That is super unprofessional and this also happened to my friend [redacted] the same way. I am out $104 because of their system error and they will not refund my money.Desired Settlement: I want my $104 refunded to my credit card.

Consumer

Response:

Hello Revdex.com of San Diego,

The American Comedy Co. resolved my issue. Please remove my complaint posted on 01/10/14.

Thank you,

[redacted]@gmail.com