The American Eagle Mortgage

In response to Complaint ID [redacted] ; The consumer; Laurie P [redacted] received services from both our practices [redacted] and Valley Anesthesiology Consultants on 11/05/The clinic’s Pain Management Physician was contracted with the consumer’s insurance carrier; ***, however the Certified Registered Nurse Anesthetist (CRNA) was not contracted with [redacted] at the time of servicesThe CRNA’s claim was processed as “out-of-network” and the insurance carrier applied all total charges to the “Patient’s Responsibility”We sincerely apologize that the CRNA was not a contracted provider at the time of service and that this matter was not addressed soonerWe have approved a complete adjustment of all out of network balances which brings the consumer’s account to a zero balanceWe appreciate the consumer’s patience in allowing us to review this matterWe will be issuing a zero balance itemized statement to the patient/consumer today

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

This was resolved on Friday, May 12th

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

This is in response to complaint ID#: [redacted].On 05/04/2015 the customer's spouse made an online credit card payment in the amount of $306.58 through our bill pay site, however the payment was submitted under the incorrect account#. Our payment posting department captured this...

error prior to posting the payment and they researched & located an existing account under the customer's spouse's name and applied the payment to his account. The payment should have been applied to the actual customer's name, but the name was not made available to our payment posting department. We also reviewed the customer's account and located the record of the phone calls we received from both the customer & her spouse in reference to their complaints in receiving auto dialer calls from our outbound patient collection department. The calls were being made because the customer’s account did not reflect the customer’s payment. The account was referred to another department for further researching, and this billing issue was just resolved earlier today. The payment was located and it was transferred from the spouse's account to the actual customer's account. A zero balance paid receipt will be mailed out to the patient today for their records.We apologize for the billing error, and we also thank you for bringing this matter to our attention.  [redacted]Patient Relations Manager

In response to Complaint ID [redacted];   The consumer; Laurie P[redacted] received services from both our practices [redacted] and Valley Anesthesiology Consultants on 11/05/2015. The clinic’s Pain Management Physician was contracted with the consumer’s insurance carrier; [redacted],...

however the Certified Registered Nurse Anesthetist (CRNA) was not contracted with [redacted] at the time of services. The CRNA’s claim was processed as “out-of-network” and the insurance carrier applied all total charges to the “Patient’s Responsibility”. We sincerely apologize that the CRNA was not a contracted provider at the time of service and that this matter was not addressed sooner. We have approved a complete adjustment of all out of network balances which brings the consumer’s account to a zero balance. We appreciate the consumer’s patience in allowing us to review this matter. We will be issuing a zero balance itemized statement to the patient/consumer today.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]