The American Institute For Cognitive Therapy

Initial Business Response / [redacted] (1000, 8, 2016/07/20) */ Dear Mrs [redacted] We have been notified of your complaint to the Revdex.comFirst of all I'd like you to know that we are very sorry that you are not satisfied with your FCA purchaseEveryone always expects that construction projects should go as planned and we are no exception As you are aware, in an effort to accommodate your deadline [redacted] knowing that all of our regular installers were completely booked, took the risk of finding and assigning your work to a new crewAs I understand it, the project got off to a rocky start when only one installer showed up and he was unable to move your furniture by himselfIt went downhill from thereHe fought to click the boards together and subsequently in frustration decided that the manufacturer had sent defective materialNew material was then ordered Because this was a custom order we chose to wait for material to be sent from a new manufacturing run rather than simply reorder from existing stockExisting stock was likely to be as defective as your first shipmentIt then took several weeks for the manufacturer to send replacement material from the new runIt is our understanding that one of our regular crews was then scheduled to perform your work which was then completed to your satisfaction You are now refusing to pay the balance of $ [redacted] on your order demanding a substantial reduction in the contract price which you believe will compensate you for the delay in completing this project We are unwilling to offer you any reduction in the contract price due to delay since the delay was beyond our controlWe ask however that you substantiate any monetary claim by sending us copies of paid invoices directly attributable to damages caused by the installer Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/07/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) In response to your reply to Revdex.comI found several errorError One: On April 23, [redacted] stated she was going to give us one of the companies best installers since we had over two months to complete a 2-day installThe job needed to be complete by June 8, [redacted] came to my home at my request on May the starting day and stated in front of myself and the installer [redacted] that he was one of their best and had done several installs for FCAShe said take care of Mrs [redacted] cause she has concernsError Two: [redacted] found the material damaged on May It took one week for new flooring to come in and on June 1,work started againOn June 2,our central air was damaged as well as our garaged light by the installersOn June 4, FCA sent [redacted] to our home at my requestWitnessing the conditions in which we were living and the amount of work unfinished, [redacted] advised us not to let the installers back in our home [redacted] stated this is unexcitable by FCAError Three: It wasn't until several calls and complaints by me that FCA sent out multiple installers to work PART TIME to complete my homeThe work according to FCA was completed on June 25,However, I agreed because I wanted FCA out of my homeThe work is not done to my satisfactionThere is wood trim unfinished and areas that could have been installed more professionalI have pictures to back this claimI have receipts for my central air(which I have not ask FCA to pay)I have pictures of my garage light that is clearly damagedMost important, I have witnesses who have heard conversations between myself and FCA stating my displeasureI have signed documents from our employers of days missed due to the unprofessional work practice of FCA

Initial Business Response /* (1000, 10, 2017/12/22) */
Mrs *** came in to FCA Merrillville store on July 14th of We went out to her home to measure for a back splash that we were going to installHowever, Mrs *** used our resources for measuring, then changed the layout of the design,
which would use less materials ( Mrs *** also decided to find someone else to install the project).If we were installing this then we would have no material left, based on the design that was selected when we visited Mrs *** HomeWe were not made aware of this change of design at time of purchase of material only which would use less materialMrs *** used our measurements to order the tile, even though she changed designThese were special order products that Mrs *** was aware of and signed the contract with the quantity information of the tile that she ordered and paid forBecause this was special order material , it cannot be returned because the manufactures do not accept returns on special order productsWe gave Mrs *** a free sealer for her tile as well as a free cleaner to help rectify the situation, as our policy is clearly printed on the contractMrs *** still was not happy with this , So we personally delivered a $visa gift card as compensationwith the cleaner, sealer, and gift card, she received a $valueThis was about the equivalent of the tile that Mrs *** wanted to returnWe hope this resolves the situation as we strive for happy customers

Initial Business Response /* (1000, 8, 2016/07/20) */
Dear Mrs. [redacted]
We have been notified of your complaint to the Revdex.com. First of all I'd like you to know that we are very sorry that you are not satisfied with your FCA purchase. Everyone always expects that construction projects should go as...

planned and we are no exception.
As you are aware, in an effort to accommodate your deadline [redacted] knowing that all of our regular installers were completely booked, took the risk of finding and assigning your work to a new crew. As I understand it, the project got off to a rocky start when only one installer showed up and he was unable to move your furniture by himself. It went downhill from there. He fought to click the boards together and subsequently in frustration decided that the manufacturer had sent defective material. New material was then ordered.
Because this was a custom order we chose to wait for material to be sent from a new manufacturing run rather than simply reorder from existing stock. Existing stock was likely to be as defective as your first shipment. It then took several weeks for the manufacturer to send replacement material from the new run. It is our understanding that one of our regular crews was then scheduled to perform your work which was then completed to your satisfaction.
You are now refusing to pay the balance of $ [redacted] on your order demanding a substantial reduction in the contract price which you believe will compensate you for the delay in completing this project.
We are unwilling to offer you any reduction in the contract price due to delay since the delay was beyond our control. We ask however that you substantiate any monetary claim by sending us copies of paid invoices directly attributable to damages caused by the installer.
Initial Consumer Rebuttal /* (3000, 10, 2016/07/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In response to your reply to Revdex.com. I found several error. Error One: On April 23,2016 [redacted] stated she was going to give us one of the companies best installers since we had over two months to complete a 2-3 day install. The job needed to be complete by June 8,2016. [redacted] came to my home at my request on May 25 the starting day and stated in front of myself and the installer [redacted] that he was one of their best and had done several installs for FCA. She said take care of Mrs. [redacted] cause she has concerns. Error Two: [redacted] found the material damaged on May 26. It took one week for new flooring to come in and on June 1,2016 work started again. On June 2,our central air was damaged as well as our garaged light by the installers. On June 4, FCA sent [redacted] to our home at my request. Witnessing the conditions in which we were living and the amount of work unfinished, [redacted] advised us not to let the installers back in our home. [redacted] stated this is unexcitable by FCA. Error Three: It wasn't until several calls and complaints by me that FCA sent out multiple installers to work PART TIME to complete my home. The work according to FCA was completed on June 25,2016. However, I agreed because I wanted FCA out of my home. The work is not done to my satisfaction. There is wood trim unfinished and areas that could have been installed more professional. I have pictures to back this claim. I have receipts for my central air(which I have not ask FCA to pay). I have pictures of my garage light that is clearly damaged. Most important, I have witnesses who have heard conversations between myself and FCA stating my displeasure. I have signed documents from our employers of days missed due to the unprofessional work practice of FCA.