The Anchorage Inn

As stated earlier, there was no discussion of a night minimum stay being required when I placed my reservation with an Anchorage Hotel staff member over the phoneAlso, there absolutely was no verbal discussion of the night requirement during our checkin Not until my husband I reached the front desk to check out early, we were told that we would be charged for staying Friday evening even though we left Friday at 8:30am due to a medical issue When I returned home, I called to speak to an Anchorage desk manager in hopes of straightening things outThe manager could not have been more rude She informed me that the bit of writing I had initialed during checkin, allowed her to charge us anyway When I mentioned the Revdex.com, she calmly responded "I'll just show them what you initialed No problem" Like it happens frequently I do take responsibility for not fully read that clauseI thought I was dealing with a reputable business and good customer service I was wrong Regards, [redacted]

Guest was refunded

In response to the rejection, I have looked into this matter with housekeepingOur housekeeping staff has been with us year after yearThe room was cleaned by an experienced housekeeperThe room was checked by an experience head housekeeperThe front desk keeps a guest log of every call and complaint receivedThe guest called at 10:02pm on 9/15/asking for more sheetsThe guest requested more toilet paper at 10:55pm on 9/16/The guest requested "more blankets and sheets" at 12:am on 9/16/There are no comment or complaints on a bed not being made upWe have housekeeping staff that would have taken care of an unmade bed.Again, if the room's cleanliness did not not meet the guests standards why did they not notify the front deskWe would have sent housekeeping in ASAP.In all due respect this issue has been looked into thoroughly and this will be my last response in regards to this reservationThere will not be compensation because the hotel was never given an opportunity to fix any issues the guest hadBy all accounts on our end (guest logs and speaking with our staff) the room was inspected and met our high standards. Thank you,*** ***General ManagerThe Anchorage Inn

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
I have witnessesThe customer service was horribleThe pull out bed was NOT madeMy friends had to make the bed themselves at close to 1am and when I called to let the front desk know about the situation, the person repeatedly said "the bed wasn't made?" without a single apology for the inconvenience, even though we nicely reiterated that it wasn't madeSo we got a sheet and blanketHowever, we called again to request additional blankets and sheets for the roomI complained about the bed during my check outAnd we didn't request to change rooms because we had already decorated the entrance way for the bachelorette party upon arrivingThe room was not very clean - perhaps you should dust the rooms and also not forget to move furniturearound when cleaning because it was grossI was hoping to let that slide, but it was just one thing after the nextIt's a $bookingthe beds should have been made and rooms should have been cleaned.
Regards,
*** ***

Hello,Please see the attached document, the registration card that guests sign when they check inIt has been cropped to keep the guest's personal information private The first paragraph, which the guest initialed and therefore agreed to, states that if early departures are necessary, it is
non refundable after check inAlong with asking the guest to sign to agree to the policies, it is also verbally explained at check inAll reservations pay a first night's deposit at the time of reservationThe balance is collected at check inWe do understand plans often change and ask guests to commit at the time of check in to their plans as we hold the room for them and turn other guests away. The Anchorage Inn

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
I am not going to accept this response as it is untrueThe bed was not made and your employees didn't log itNo one came to put it together because my friend did itThis is very unfortunate and disappointing that your employees are denying this because they acknowledged the fact the the bed wasn't made because they responded in shockWhat a shame and waste of money to stay at your hotelI will never return back and will be sure that none of my friends and family come here as well.
Regards,
*** ***

Guest was refunded .

After looking into [redacted]'s recent stay at The Anchorage Inn (review of guest logs, speaking with maintenance, and a housekeeping supervisor), I can not agree with the claims [redacted] is making. The room was cleaned and inspected by 2 housekeeping supervisors. The 3rd bed (a murphy bed in...

the wall) was in fact made and checked by housekeeping prior to it being released to incoming guests. Our guest log does state that the guests requested extra sheets and blankets for the bed at night, which they received. There was no complaints that the bed wasn't made or else we would have sent housekeeping in ASAP. In addition, the inspection of the room would have checked for cleanliness in the bathroom, floors, beds, and every space possible. The head of housekeeping would not have approved a room be released if it was dirty.  [redacted], nor anyone in her party never addressed any displeasure with her room during her stay or even at checkout on Sunday, 9/17/17. If a guest is unhappy with their room, we try everything we can to make their stay better, even if we have to move them to a different room or suite. Certainly, if a guest complained that their room wasn't clean or clean enough for their standards, The Anchorage Inn would have sent in housekeeping ASAP to address the issue(s). The Anchorage Inn was never given an opportunity to correct the faults the guest had with their stay, because we were never notified. I apologize that the guest had a unpleasant stay, however after discussing all the complaints with our staff, all evidence shows the room was cleaned, beds made and everything was inspected. [redacted]General ManagerThe Anchorage Inn

As stated earlier, there was no discussion of a 2 night minimum stay being required when I  placed my reservation with an Anchorage Hotel staff member over the phone. Also, there absolutely was no verbal discussion of the 2 night requirement during our checkin.  Not until my husband I reached the front desk to check out early, we were told that we would be charged for staying Friday evening even though we left Friday at 8:30am due to a medical issue.  When I returned home, I  called to speak to an Anchorage desk manager in hopes of straightening things out. The manager could not have been more rude.   She informed me that the bit of writing  I had initialed during checkin,  allowed her to charge us 266.76 anyway.   When I mentioned the Revdex.com, she calmly responded "I'll just show them what you initialed.  No problem".  Like it happens frequently.  I do take responsibility for not fully read that clause. I thought I was dealing with a reputable business and good customer service.   I was wrong.  Regards, [redacted]