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The Animal Inn

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The Animal Inn Reviews (1)

On February 20, Mr*** came in with Clancy and Mackenzie for a grooming appointment with ***, one of our groomers.When they dogs were ready, *** called Mr*** leaving him a message stating that the dogs were ready and that they need to be pickup be 3:00.Mr*** has
been told multiple time in the past that he needed to pick by 3:in order not to be charged for a day of boarding. They usual drop off time is between 7-7:30.On each occasion that Mr*** has had his dogs groomed he has picked up after 3:And each time he was give a break and not charged for a day of board, but was told that if he picked after 3:again he would be charge.On the 20th he arrived at the Animal Inn at 3:to pick up his dogs. He was informed by my receptionist that because he is picking up after that he would be charged a day of board. He had dogs so the charge would have been for days of board.We once again gave him a break and only charged him $for day of board instead of $for days of board because there were dogs involved. The charge for the grooms and the day of board were processed on his credit card which he did agree to pay by signing the credit card slip.Mr*** was very unhappy with this and said the he would be calling the Revdex.com and that he would not be returning. The following day we received a call from our bank letting us know that Mr*** was trying to due a chargeback for the $

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Address: 1001 Industrial Parkway, Lexington, Kentucky, United States, 40503

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