The Appliance Repair Geeks

Barry worked on our Viking rangeHe is a superb perfectionist His work is careful, clean always explaining why and what he is doingHe is the only person to work on this range in years If another problem occurs he will be the only one calledThank you Barry [redacted] Sacramento, CA

Dear Customer We have read your Compliant, all of our prices were discussed before proceeding with the repair, otherwise you wouldn't have agreed to pay after our technician showed you that the oven is up and running againOur Technician Spent More then hours at the service LocationEven tho our prices are not Determinate By the Hour ( It's Depend On the complexity of the repair For Example : Microwave Usually much more Delicate and Complicate to repair)Our technician explained the steps that will be needed in order to get your appliance up and runningHe also explained that if the Repair would fail within the days we will Return And Solve the issue with your appliance Under Warranty (We've Never Received any Call in regards to the appliance Failure) In Regards To the Service Call Charge : if you will Look into your invoice you will find that You NEVER PAID FOR THE SERVICE CALL As a Service Call the Technician Wrote it Down But Never Calculated Into your Arrival Fee FieldHe Did an Honest Mistake and Put the $As a Mistake into your Parts Total BalanceThe Total Repair Balance Should look Like that - Labor, Installation, Adjustment, Maintain Service Charges $+ $= $Total Parts - + + = [redacted] Sales Tax = Total Of $For The Oven And Microwave Repair Our Technician Did Gave you A Major Senior Discount of %Off And of Course We will Honor That Discount Again and The Total Amount of $will Be reduced to Total of $What Leave us with a Balance of $- $= Total of $That We will like to send over as A check To the Service Location Order Written To the order of Customer Name On Top of The Return We will like to come back and fix The Appliance that Stopped Working After Days As you MentionedDear Customer Our "Customer Service Satisfaction" is Our First Priority Most Important Part of Us Providing any Services to our customerswe will like you and our customers to Smile and Enjoy from the Experience with The Appliance Repair GeeksI Wish you Were Calling Us Before Submitting The CompliantThat we were able to solve it earlier To your convince If Your Decision is not to Allow us to come over once again to fix your Applianceas a Building Trust Move "the appliance repair geeks" is Offering you anther $Discount to Compromise you for the service Experience that you HadSo That The Check Total Amount will be For $Please Accept Our Honest Apologize For your Inconvenience ExperienceBest Regards "The Appliance Repair Geeks"

Dear Customer We have read your Compliant, all of our prices were discussed before proceeding with the repair, otherwise you wouldn't have agreed to pay after our technician showed you that the oven is up and running...

again. Our Technician Spent More then 2 hours at the service Location. Even tho our prices are not Determinate By the Hour ( It's Depend On the complexity of the repair For Example : Microwave Usually much more Delicate and Complicate to repair). Our technician explained the steps that will be needed in order to get your appliance up and running. He also explained that if the Repair would fail within the 90 days we will Return And Solve the issue with your appliance Under Warranty (We've Never Received any Call in regards to the appliance Failure) . In Regards To the Service Call Charge : if you will Look into your invoice you will find that You NEVER PAID FOR THE SERVICE CALL As a Service Call the Technician Wrote it Down But Never Calculated Into your Arrival Fee Field. He Did an Honest Mistake and Put the $49 As a Mistake into your Parts Total Balance. The Total Repair Balance Should look Like that - Labor, Installation, Adjustment, Maintain Service Charges $180 + $175 = $355 Total Parts - 89.99 + 125 + 95 = 309.99 * Sales Tax = 334.78 Total Of $689.78 For The Oven And Microwave Repair Our Technician Did Gave you A Major Senior Discount of %15 Off And of Course We will Honor That Discount Again and The Total Amount of $689.78 will Be reduced to Total of $586.30 What Leave us with a Balance of $634.95 - $586.32 = Total of $49 . That We will like to send over as A check To the Service Location Order Written To the order of Customer Name On Top of The Return We will like to come back and fix The Appliance that Stopped Working After 8 Days As you Mentioned. Dear Customer Our "Customer Service Satisfaction" is Our First Priority Most Important Part of Us Providing any Services to our customers. we will like you and our customers to Smile and Enjoy from the Experience with The Appliance Repair Geeks. I Wish you Were Calling Us Before Submitting The Compliant. That we were able to solve it earlier To your convince . If Your Decision is not to Allow us to come over once again to fix your Appliance. as a Building Trust Move "the appliance repair geeks" is Offering you anther $51 Discount to Compromise you for the service Experience that you Had. So That The Check Total Amount will be For $100. Please Accept Our Honest Apologize For your Inconvenience Experience. Best Regards "The Appliance Repair Geeks"

Barry worked on our Viking range. He is a superb perfectionist. His work is careful, clean always explaining why and what he is doing.
He is the only person to work on this range in 14 years. If another problem occurs he will be the only one called.
Thank you Barry.
[redacted] Sacramento, CA

Review: Called on them to repair two (2) wine refrigerators. Appliance Repair Geeks came out and looked at both refrigerators. Unable to repair them, the tech said he had to do some research and would return. He removed the mother board from both refrigerators to have them rebuilt. It would cost $930 total to have both boards rebuilt. I paid $465 at that time to have them sent to be rebuilt, with the remaining $465 owing once refrigerators were repaired. After having them rebuilt, which took much longer than I was informed of, the mother boards where re-installed. The following day I called them that the refrigerators were still not working. The tech returned and spent another hour or so working on them. At that time he informed me that he could not get them to work and I would see my money returned. Both refrigerators where, and still is, in pieces. Have tried many times to contact them both by phone and email to no avail. They seem to have disappeared...hoping you can help me.

Thank you,

Mr. [redacted]Desired Settlement: Would like the full refund of $365 deposit for the repair of the mother boards. The service call was another $49 which was paid during the first service call.

Review: 1. Service Technician "[redacted]"

2. Spent about one hour at the house doing the repair.

3. Labor charge? excessively high.

4. Microwave worked 8 days. Now it does not.

5. Business card states, "Free service call with repair"

Invoice states charge for service call.Desired Settlement: Consumer would like business to repair microwave correctly. In addition, a partial refund is necessary due to the invalid charges on the invoice. The service call should have not been charged. As far as the labor charge, it must me modified, as it is incorrect and definitely unreasonable.

Business

Response:

Dear Customer We have read your Compliant, all of our prices were discussed before proceeding with the repair, otherwise you wouldn't have agreed to pay after our technician showed you that the oven is up and running again. Our Technician Spent More then 2 hours at the service Location. Even tho our prices are not Determinate By the Hour ( It's Depend On the complexity of the repair For Example : Microwave Usually much more Delicate and Complicate to repair). Our technician explained the steps that will be needed in order to get your appliance up and running. He also explained that if the Repair would fail within the 90 days we will Return And Solve the issue with your appliance Under Warranty (We've Never Received any Call in regards to the appliance Failure) . In Regards To the Service Call Charge : if you will Look into your invoice you will find that You NEVER PAID FOR THE SERVICE CALL As a Service Call the Technician Wrote it Down But Never Calculated Into your Arrival Fee Field. He Did an Honest Mistake and Put the $49 As a Mistake into your Parts Total Balance. The Total Repair Balance Should look Like that - Labor, Installation, Adjustment, Maintain Service Charges $180 + $175 = $355 Total Parts - 89.99 + 125 + 95 = 309.99 * Sales Tax = 334.78 Total Of $689.78 For The Oven And Microwave Repair Our Technician Did Gave you A Major Senior Discount of %15 Off And of Course We will Honor That Discount Again and The Total Amount of $689.78 will Be reduced to Total of $586.30 What Leave us with a Balance of $634.95 - $586.32 = Total of $49 . That We will like to send over as A check To the Service Location Order Written To the order of Customer Name On Top of The Return We will like to come back and fix The Appliance that Stopped Working After 8 Days As you Mentioned. Dear Customer Our "Customer Service Satisfaction" is Our First Priority Most Important Part of Us Providing any Services to our customers. we will like you and our customers to Smile and Enjoy from the Experience with The Appliance Repair Geeks. I Wish you Were Calling Us Before Submitting The Compliant. That we were able to solve it earlier To your convince . If Your Decision is not to Allow us to come over once again to fix your Appliance. as a Building Trust Move "the appliance repair geeks" is Offering you anther $51 Discount to Compromise you for the service Experience that you Had. So That The Check Total Amount will be For $100. Please Accept Our Honest Apologize For your Inconvenience Experience. Best Regards "The Appliance Repair Geeks"

Consumer

Response:

Consumer states that the business has failed to follow through with the agreement in their response. Business informed consumer that the circuit board required to repair the unit was no longer available. Consumer contacted local business([redacted]) and business confirmed circuit board for the unit was available. With that said, consumer has offered business to either repair the unit correctly at their cost, as the services have already been paid for, or consumer is willing to settle the matter for $200 even though he no longer has a working microwave. Business has yet to respond to consumer regarding the proposal. Consumer believes the business has not made a reasonable effort to resolve the situation.

Consumer

Response:

Consumer states that the business has contacted him directly and both parties have reached a mutual agreement in the matter. A check in the amount of $200 was provided to the consumer by the business.

Barry worked on our Viking range. He is a superb perfectionist. His work is careful, clean always explaining why and what he is doing.
He is the only person to work on this range in 14 years. If another problem occurs he will be the only one called.
Thank you Barry.
[redacted] Sacramento, CA