The Appliance Repair Specialist

As I explained to this customer, if the repair doesn't completely resolve the problem and another part is needed the customer would be responsible for parts onlySince the diagnosis was completed after the fridge was back up an running( no repair, just started working by the time I came out), the diagnose was completed by symptoms described by the customerI pulled the fridge service manual and the symptoms were not listedI explained all of this to the customer Nowadays this has become more commonplaceI explained to her that this might not fix the fridge, and if that happened she would be charge for extra parts onlyI never told her that if this didn't work she could return the part I looked here and said"do you under stand what Ive just explained to you, she said yesI then told her I don't like surprises and neither do my customersI have had this conversation with the customer as well as her husband

[redacted] : Im not going to go back and forth with you regarding this matterI think the best thing we can do is go to court and let a judge decide

Consumer has been problematic since work initiatedI just switched the Lid switch, and put the new switch inHe then started to discuss the price, and was unhappyHe actually wrote a check for $less then the quoted priceI got home he called me asking for a refund, because I touched a washer that was never brokenHe never asked for me to come out, or to inspect the washer againWork was performed as I was told to do by the consumer, and no refund is owed at this time

There is no documentation because he never produced a written estimate or invoice after the repair was completed. He sent me an email showing payment in full on my card. The first time he came to see the refrigerator he told me our model had computer problems as a known issue. He told me that within 5minutes of walking in the door. He never used any diagnostic tools to discover the issue. It was like he had the diagnosis decided before he even saw the appliance. We asked for an invoice for the computer board, he said he would bring it but he never provided one

I am rejecting this response because: He never told me that he was guessing that the computer was the problem and that if it was not the problem we would be responsible for paying for a part we did not need. The refrigerator is still not working. I don't know of anyone that would agree to pay for a repair that didn't fix the problemwe asked that he put the old board back in and return the new one since it was not the issue and he said he couldn't. He never said it was a pay no matter what situation and he never asked "If I understood" the conditions. He came in and immediately said it was the computer, that it was a known issue then said he had to go back to his office to research and would let me knowHe asked if I wanted him to replace it IF it was the problem and quoted me the priceI agreed if that was the issue then we wanted the problem solved. There was never anything in writing and he never said it was a fishing expedition where he guessed the problem and we continuity pay until he got it right. The only time he talked to my husband was when he called to say the refrigerator was still not workingThat is when my husband said the computer must not have been the issue so he should put the original one back and send the new one back to the manufacturer. He never tested either the old or the new computer board to determine if it was the issue

that is all I have to say on the matter

I am rejecting this response because: This does not address the issue of fraud, misrepresentation, and unprofessionalism.

[redacted]: Im not going to go back and forth with you regarding this matter. I think the best thing we can do is go to court and let a judge decide.

As I explained to this customer, if the repair doesn't completely resolve the problem and another part is needed the customer would be responsible for parts only. Since the diagnosis was completed after the fridge was back up an running( no repair, just started working by the time I came out), the...

diagnose was completed by symptoms described by the customer. I pulled the fridge service manual and the symptoms were not listed. I explained all of this to the customer.  Nowadays this has become more commonplace. I explained to her that this might not fix the fridge, and if that happened she would be charge for extra parts only. I never told her that if this didn't work she could return the part.  I looked here and said"do you under stand what Ive just explained to you, she said yes. I then told her I don't like surprises and neither do my customers. I have had this conversation with the customer as well as her husband.

Consumer has been problematic since work initiated. I just switched the Lid switch, and put the new switch in. He then started to discuss the price, and was unhappy. He actually wrote a check for $50 less then the quoted price. I got home he called me asking for a refund, because I touched a washer...

that was never broken. He never asked for me to come out, or to inspect the washer again. Work was performed as I was told to do by the consumer, and no refund is owed at this time.

From the time I called Frank to when my dryer was hooked up to the gas line was less than 3 hrs. He knew exactly what needed to be done,went and got the part for me and dryer was up and drying. He will definitely be my new appliance man.