The Appraisal Shop, LLC

The business has responded Please see below:On August *, we did a job at this customer’s house where we replaced a panel in his hall bathThis went well and he was very happy with itHe asked us to make a small repair in his master bath (the $repair)This repair involved replacing (1) small clear vinyl gasketHis door and fiberglass pan originally were installed incorrectlyHe blamed us for a leak that had existed for yearsI met him on November **, 7:am and showed him the existing problem on his master shower doorI told him I could only fix the gasket if I made the door single actingHe approved thisI dispatched my mechanic on December **, to do this repair letting [redacted] know I would not send a billMy installer was told by him that he wouldn’t allow us to make the door single actingThat morning I had a lengthy conversation with [redacted] ***, re-explaining our original conversationIt was clear at that point that he was stubbornly bla ming us for everything and not listening to a word I saidHis complaint about taking days off is simply untrueI met him at 7:45am (2-1/hours prior to my appointment time)Both of the times mechanics were sent to his home, he was scheduled and completed on our 1st morning stopFor more than years I’ve worked hard with each client to provide quality materials and workmanship at a fair priceI feel comfortable knowing that this job was given far more than attention to satisfy this client

The business has responded.  Please see below:On August *, 2015 we did a job at this customer’s house where we replaced a panel in his hall bath. This went well and he was very happy with it. He asked us to make a small repair in his master bath (the $75.00 repair). This repair involved...

replacing (1) small clear vinyl gasket. His door and fiberglass pan originally were installed incorrectly. He blamed us for a leak that had existed for years. I met him on November **, 2015 7:45 am and showed him the existing problem on his master shower door. I told him I could only fix the gasket if I made the door single acting. He approved this. I dispatched my mechanic on December **, 2015 to do this repair letting [redacted] know I would not send a bill. My installer was told by him that he wouldn’t allow us to make the door single acting. That morning I had a lengthy conversation with [redacted], re-explaining our original conversation. It was clear at that point that he was stubbornly bla ming us for everything and not listening to a word I said. His complaint about taking days off is simply untrue. I met him at 7:45am (2-1/2 hours prior to my normal appointment time). Both of the times mechanics were sent to his home, he was scheduled and completed on our 1st morning stop. For more than 27 years I’ve worked hard with each client to provide quality materials and workmanship at a fair price. I feel comfortable knowing that this job was given far more than normal attention to satisfy this client.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Business response doesn't address the problem at heart. They charged money to replace gasket or weather stripping whatever it is called. This material is unglued and is unraveling. Business should standby their quality of work. Earlier strip we had, lasted 8 years. The one these guys placed didn't last even 2 days. It is unfortunate to read the answer in which business representative is circling around the wagon without taking responsibility for not finishing the job right.As I have mentioned earlier we need total refund of a job which is not done right.
 
 
 
 
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Sincerely,
[redacted]