The Arbors Apartments

I looked into your situation again and you may have been a paying customer but when you leave the property you must take your vehicle with youThe signs in the lot clearly state if you leave this lot without your vehicle it is subject to immediate removalLooking into your time complaint, the time on the tow slip is 7:pm which is the time your vehicle arrived at our locationYour vehicle was removed from burger king approximately minutes priorUpon reviewing my camera footage again I did however see your mother stumble a little just after she shut her door walking towards the rear of the carI have checked my parking lot where this happened and have found nothing wrong with the blacktopOur towing of your car was well within the law and the property owners rulesWe would like to resolve your complaint by giving a refund in the amount of your towPlease contact [redacted] to arrange payment.Thank You

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me but would like to talk to a resposible party from buisness, about things that also happened and was saidthey can reach me at [redacted] thank you very much looking forward to talk to you

Prospect Management Company is a property management company that manages condominium associationsWe are not a cleaning company or a maintenance companyProspect Management was hired by the Six Mile Creek Condominium Association to manage association businessAs the management company for this condominium association, we take direction from the condominium association’s Board of Directors, who are homeowners at Six Mile Creek that were elected to serve on the Board by the other homeowners in the associationAs part of our duties to our client, Six Mile Creek Condominium Association, we are tasked with soliciting bids from outside service providers for services such as cleaning and maintenanceWe do not perform these services ourselvesWe bring these bids before the condominium association Board of Directors who then make a decision on which service provider to useWith regard to the cleaning of the building, Prospect Management was not hired to clean the building and does not perform this serviceThe Board of Directors for Six Mile Creek selected the company “Cleaning of Office LLC” to clean the common areas, and signed a contract with them – the contract is between the Six Mile Creek Condominium Association and Cleaning of Office LLCProspect Management is only the custodian of the contract between the cleaning company and Six Mile Creek condominium association, and our duty is to notify the vendor as necessary when corrective actions are neededEach of Mr [redacted] ’s complaints have been relayed to the cleaning companyIf this Mr [redacted] feels that the cleaning company still has not addressed these cleaning issues, we will again bring it to the cleaning company’s attentionIf the Board of Directors of Six Mile Creek deems the cleaning company’s services to be unsatisfactory, they will direct us (Prospect Management) to solicit bids for a new cleaning companyTo date, they have not directed us to do so In addition, Prospect Management is not a maintenance company“Maintenance & Remodeling Services LLC” is the maintenance company used for general maintenance at Six Mile CreekMaintenance & Remodeling Services has not been instructed by us or the Board of Directors to clean the common areas of the buildingMRS has been directed to inspect all common areas of the condo association, replacing light bulbs and making other minor repairs as neededMRS has also been instructed to inspect building mechanicals and report areas of concern that are above their expertise to Prospect ManagementIt is worth noting that the Board of Directors has elected to have MRS on site times a month for hours each timeThe Board could decide to have a technician from Maintenance & Remodeling Services LLC there every day, but then the Six Mile Creek condominium association would be looking at a significant fee due to the non-sustainable cost of having a tech on site hours a day M-F(All owners within the condo association, including Mr [redacted] , pay a monthly association fee, and these funds are used to pay for all services performed at the property, including maintenance and cleaning)Since the cost of having a maintenance tech onsite every day would be too great, the Board of [redacted] fax www.pmcwi.com Directors has chosen to have the maintenance tech visit just twice a monthAs with any condo association, the Management Company and the Board of Directors cannot catch every issue that may arise, since we are not onsite 24/Homeowners at Six Mile Creek have a responsibility to report items to the management company in order to correct Finally, the lights Mr [redacted] references are the exterior building lightsThese lights are on an automatic timer that is set to turn the exterior lights on at a set timeAs the season changes, the timer will need to be adjusted so the lights come on earlierGiven that Maintenance & Remodeling Services is only approved to be on site every other week, there will be times during the season changes when dusk sets in sooner that the lights turn onWe are aware of this issue and the timer will be adjusted during the maintenance tech’s next scheduled visitThe property manager for Six Mile Creek is looking into installing a photo eye on the lights (this would detect darkness and turn the lights on automatically) so we do not run into this issue in the futureOnce pricing for the photo eye is obtained, the property manager will present it to the Six Mile Creek Board of Directors and they will decide whether to implement it Due to the nature of a condo association, which is a multi-family building in which multiple homeowners share a building and common areas together, unfortunately the services performed by the outside contractors will not always be to the liking of every single homeownerMr [redacted] has relayed these concerns to us previously and we have responded in kindHowever should the Board of Directors of Six Mile Creek Condominium association direct Prospect Management to make a change in service providers or services, we will do as directedWe do not take direction from singular homeowners, rather from the Board of Directors as we are contracted to do Prospect Management Company Managing Agent for Six Mile Creek Condominiums Owner’s Association, Inc

*** responded on Friday, today is only Tuesday. Please allow us a few days to purchase the planet and have it delivered to you. Thank you for your understanding in allowing us to have a few days. We will make sure the plant is to you by the end of the week

I have lived at the Arbor Apts since My rent increases to dollars every yearIt's ridiculous how many tenants are leaving because they raise the rent Do not move here!!!!

I have multiple issues with the maintenanceAlso multiple issues with the overall cleanliness of the facility
The maintenance issues include, electrical hazards because of multiple outlets being looseAlso the light outside our house keeps going out and we are afraid it may be a wiring issueAlso they have not fumigated in over months, even though they say they fumigate every FridayThere is also a severe mold issue in out master bathroomThe mold is causing a revolting scent, and shower head seems to have rusted a lotUpon moving in we had to pay for a cleaning company to come in and clean the apartment in detail because it wasn't done previous to us moving inWith a lot of dirt, dust, and cobwebs throughout the apartmentThe paint within the apartment is horribly done and I've seen a lot of residue from the paint coming off through out the houseI understand these may all be simple issues but I am fearful for the health of my familyLet alone my wife is currently pre

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowProspect Management states it was hired to oversee the cleaning and maint of the building, not to perform those tasks and since they admit to this, the fact that the property has not been property cleaned is Propect's failure as the property managerProspect has a history of mistating the facts and this continues- The common areas are not cleaned every two weeks as has been suggested if they were my complaints would not have been madeNo one expects the property which is treated with pride by the owners to need cleaning more often then twice monthlyBut, the common areas are not cleaned every two weeks regardless of what the schedule may beI am not unreasonable and I do understand that all issues will take some time to addressI contacted the Revdex.com only after several failed attempts for acton by PropsectI made Prospect aware of the dead bugs in the INTERIOR light fixtures over two weeks ago and that issue has yet to be addressed. Again, Prospect has stated it is the property manager, but then goes into some detail as to why it is not responsible for the actions of those hired to clean the buildingWhat is Prosect managing other than the collection of the owner's assn dues?
Regards,
*** ***

Dear Mr. Smythe,        Thank you for calling ALCO General Contractors and making us aware of your unfortunate experience with your missing Jade plant.  We apologize for any inconvenience this may have caused to you and your family.  We would like to...

extend our apology to you and replace your Jade plant. Thank you,[redacted]ALCO General Contractors[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.         but would like to talk to a resposible party from buisness, about things that also happened and was said. they can reach me at [redacted]  thank you very much looking forward to talk to you.

I looked into your situation again and you may have been a paying customer but when you leave the property you must take your vehicle with you. The signs in the lot clearly state if you leave this lot without your vehicle it is subject to immediate removal. Looking into your time complaint, the time on the tow slip is 7:34 pm which is the time your vehicle arrived at our location. Your vehicle was removed from burger king approximately 15 minutes prior. Upon reviewing my camera footage again I did however see your mother stumble a little just after she shut her door walking towards the rear of the car. I have checked my parking lot where this happened and have found nothing wrong with the blacktop. Our towing of your car was well within the law and the property owners rules. We would like to resolve your complaint by giving a refund in the amount of your tow. Please contact [redacted] to arrange payment.Thank You

well I did a complaint and they said they would replace jade plant complaint numbert id 12045359 and I agreed no plant so here we are agianreplace plant and apoligize

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 The point is I was a paying customer of the Burger King at the time you towed me.  The manager agreed with me and remembered me paying minutes previously.  The time on your towing ticket was 7:34pm and I had already called this number ([redacted] at 7:33pm after spending time in the Burger King.  The man we dealt with was completely rude and did hang up.  My mother tripped getting out of her car before anyone was there she hurt her ankle and it was sore for almost a week.  I understand you have to tow people who are not paying customers from the Burger King but we were clearly paying customers and were there well before the time stated on the ticket.
Regards,

in response to you letter I looked into the situation and spoke to my driver.I found that your car was towed from burger king because you left you vehicle in their parking lot as stated in the letter. there are 6 signs with our phone number and complete address on the property that state if you...

leave this parking lot without your vehicle the vehicle is subject ti immediate removal at the owners expense.unfortunately if burger king allows everyone to park in there lot and go elsewhere eventually there would be no parking for their immediate customers.also you stated you called our number on the sign and was wrong but then you said it directed you to another number.the other number is a direct cell phone line to the driver designed to speed up the process of collecting you car. it didn't go through because he was on the phone and our mail box was full that we didn't know but have corrected that.then you called back and spoke to him , I asked him about hanging up on you and he said when in person to you he tried to explain to you when confronted about that it must have been a cellular drop call on someones behalf but you wouldn't accept that explanation but he said he didn't hang up on purpose.I read in you letter you mother tripped and hurt her ankle, I looked in my video system and saw you two young boys your mother wearing a nurse uniform and no one even stumbled let alone fell I have a copy of the entire video copied if needed.I am unable to issue a refund after finding the facts do not compare to your letter

Prospect Management Company is a property management company that manages condominium associations. We are not a cleaning company or a maintenance company. Prospect Management was hired by the Six Mile Creek Condominium Association to manage association business. As the management company for...

this condominium association, we take direction from the condominium association’s Board of Directors, who are homeowners at Six Mile Creek that were elected to serve on the Board by the other homeowners in the association. As part of our duties to our client, Six Mile Creek Condominium Association, we are tasked with soliciting bids from outside service providers for services such as cleaning and maintenance. We do not perform these services ourselves. We bring these bids before the condominium association Board of Directors who then make a decision on which service provider to use. With regard to the cleaning of the building, Prospect Management was not hired to clean the building and does not perform this service. The Board of Directors for Six Mile Creek selected the company “Cleaning of Office LLC” to clean the common areas, and signed a contract with them – the contract is between the Six Mile Creek Condominium Association and Cleaning of Office LLC. Prospect Management is only the custodian of the contract between the cleaning company and Six Mile Creek condominium association, and our duty is to notify the vendor as necessary when corrective actions are needed. Each of Mr. [redacted]’s complaints have been relayed to the cleaning company. If this Mr. [redacted] feels that the cleaning company still has not addressed these cleaning issues, we will again bring it to the cleaning company’s attention. If the Board of Directors of Six Mile Creek deems the cleaning company’s services to be unsatisfactory, they will direct us (Prospect Management) to solicit bids for a new cleaning company. To date, they have not directed us to do so.
In addition, Prospect Management is not a maintenance company. “Maintenance & Remodeling Services LLC” is the maintenance company used for general maintenance at Six Mile Creek. Maintenance & Remodeling Services has not been instructed by us or the Board of Directors to clean the common areas of the building. MRS has been directed to inspect all common areas of the condo association, replacing light bulbs and making other minor repairs as needed. MRS has also been instructed to inspect building mechanicals and report areas of concern that are above their expertise to Prospect Management. It is worth noting that the Board of Directors has elected to have MRS on site 2 times a month for 3 hours each time. The Board could decide to have a technician from Maintenance & Remodeling Services LLC there every day, but then the Six Mile Creek condominium association would be looking at a significant fee due to the non-sustainable cost of having a tech on site 8 hours a day M-F. (All owners within the condo association, including Mr. [redacted], pay a monthly association fee, and these funds are used to pay for all services performed at the property, including maintenance and cleaning). Since the cost of having a maintenance tech onsite every day would be too great, the Board of [redacted] [redacted] [redacted] fax www.pmcwi.com Directors has chosen to have the maintenance tech visit just twice a month. As with any condo association, the Management Company and the Board of Directors cannot catch every issue that may arise, since we are not onsite 24/7. Homeowners at Six Mile Creek have a responsibility to report items to the management company in order to correct.
Finally, the lights Mr. [redacted] references are the exterior building lights. These lights are on an automatic timer that is set to turn the exterior lights on at a set time. As the season changes, the timer will need to be adjusted so the lights come on earlier. Given that Maintenance & Remodeling Services is only approved to be on site every other week, there will be times during the season changes when dusk sets in sooner that the lights turn on. We are aware of this issue and the timer will be adjusted during the maintenance tech’s next scheduled visit. The property manager for Six Mile Creek is looking into installing a photo eye on the lights (this would detect darkness and turn the lights on automatically) so we do not run into this issue in the future. Once pricing for the photo eye is obtained, the property manager will present it to the Six Mile Creek Board of Directors and they will decide whether to implement it.
Due to the nature of a condo association, which is a multi-family building in which multiple homeowners share a building and common areas together, unfortunately the services performed by the outside contractors will not always be to the liking of every single homeowner. Mr. [redacted] has relayed these concerns to us previously and we have responded in kind. However should the Board of Directors of Six Mile Creek Condominium association direct Prospect Management to make a change in service providers or services, we will do as directed. We do not take direction from singular homeowners, rather from the Board of Directors as we are contracted to do.
Prospect Management Company
Managing Agent for Six Mile Creek Condominiums Owner’s Association, Inc.