Hi! In response, we have had employees, [redacted] and [redacted] go out to the apartment in question as the resident offered that they could come and look for themselves Upon inspection, no signs of roaches were present and the technician from [redacted] *** Control reported as well that there were no roaches seen All appliances were pulled out and no signs of roaches were found The bait traps that the technician placed in multiple areas were untouched and the bait was not removed to also show that there is no infestation We are continuing to treat the unit per the residents request only Our pest control company comes to our property on Friday's and the resident will be treated again per their request only as the professional company is stating that there were no signs of roaches as of current It was found that there were cardboard boxes, clutter and a strong ammonia smell in the apartment, so the possibility of future issues are not certain due to the condition of the unit A re-inspection will take place if the acquisition of an infestation continues
In response to the complaint: Statement from the Maintenance Supervisor below: The leak was fixed upstairs and ceiling was painted [redacted] (Maintenance tech) did all wire tracing and called me, [redacted] (Maintenance Supervisor), in on the 2nd day for my opinion *** and [redacted] (Maintenance tech), have been speaking with and keeping resident posted on the findings I told [redacted] to cut open ceiling and call electrician immediately Electrician came and made temporary repairs until he had all materials Anything that was unsafe to use was removed from power, which was only the laundry room light Painters did come and paint the ceiling from the leak, but could not rebuild access hole until electrician was finished The schedule is to be complete by 6/27/ The electrician returned on the 13th to inspect issues with water heater and finished repairs on 6/ The resident refused to let maintenance in his apartment so we had no choice but to wait on contractors schedule No compensation will be granted as the issues were addressed in a timely manner and scheduled as promptly as given All security measures were taken and no direct dangers are known in regards to this issue per information given by a licensed electrician and trained maintenance staff Thank you for your time, [redacted]
Hi, I spoke with [redacted] on Friday and also left a message for his roommate via phone on Friday .This afternoon the Maintenance Supervisor and myself entered the apartment for a thorough inspection of the apartment; as communicated to the Resident last weekThere was no visible mold to be seen on the walls or ceiling, closet or bathroomThere is mildew however in the bathtub that is in the guest bathroom that is seen on the caulk and grout lines(pictures to follow) This is the responsibility of the resident to conduct upkeep in this area There is also quite a bit of piled trash in the trash cans inside and outside as well as numerous air fresheners that are hindering any further detection of any odors Pictures will be attached in a separate email to you directly as unfortunately they will not attach on this response There is also a hole that was found in the HVAC closet that allows the piping to go through as necessary The hole can be condensed and a work order has been submitted to try and close in this areaThis was the only hole we could find during the inspectionThere were no signs of water intrusion in any areas The resident has been called and a message left of the findings and what the steps that are going to be takenI will continue to follow up with them and reach a satisfactory resolution Thank you! [redacted]
Good Morning, This email is in regards to the complaint from [redacted] - [redacted] and [redacted] regarding the electrical and hot water issue We would like to update our response in regards to the water heater After speaking with the residents and further investigating, there was a miscommunication of allowing maintenance to enterThe residents did not get an immediate response on the hot water heaterThe water heater and electrical issues had been responded to and are functioningThe final interior repairs from the leak will be completed on Monday We will continue to update the residents as requested and discussed todayWe do apologize for the incorrect information in our first responseWe want to correct our response on access and the water heater, as it was our fault Thank you!
Hi! In response, we have had employees, [redacted] and [redacted] go out to the apartment in question as the resident offered that they could come and look for themselves Upon inspection, no signs of roaches were present and the technician from [redacted] *** Control reported as well that there were no roaches seen All appliances were pulled out and no signs of roaches were found The bait traps that the technician placed in multiple areas were untouched and the bait was not removed to also show that there is no infestation We are continuing to treat the unit per the residents request only Our pest control company comes to our property on Friday's and the resident will be treated again per their request only as the professional company is stating that there were no signs of roaches as of current It was found that there were cardboard boxes, clutter and a strong ammonia smell in the apartment, so the possibility of future issues are not certain due to the condition of the unit A re-inspection will take place if the acquisition of an infestation continues
In response to the complaint: Statement from the Maintenance Supervisor below: The leak was fixed upstairs and ceiling was painted [redacted] (Maintenance tech) did all wire tracing and called me, [redacted] (Maintenance Supervisor), in on the 2nd day for my opinion *** and [redacted] (Maintenance tech), have been speaking with and keeping resident posted on the findings I told [redacted] to cut open ceiling and call electrician immediately Electrician came and made temporary repairs until he had all materials Anything that was unsafe to use was removed from power, which was only the laundry room light Painters did come and paint the ceiling from the leak, but could not rebuild access hole until electrician was finished The schedule is to be complete by 6/27/ The electrician returned on the 13th to inspect issues with water heater and finished repairs on 6/ The resident refused to let maintenance in his apartment so we had no choice but to wait on contractors schedule No compensation will be granted as the issues were addressed in a timely manner and scheduled as promptly as given All security measures were taken and no direct dangers are known in regards to this issue per information given by a licensed electrician and trained maintenance staff Thank you for your time, [redacted]
Hi, I spoke with [redacted] on Friday and also left a message for his roommate via phone on Friday .This afternoon the Maintenance Supervisor and myself entered the apartment for a thorough inspection of the apartment; as communicated to the Resident last weekThere was no visible mold to be seen on the walls or ceiling, closet or bathroomThere is mildew however in the bathtub that is in the guest bathroom that is seen on the caulk and grout lines(pictures to follow) This is the responsibility of the resident to conduct upkeep in this area There is also quite a bit of piled trash in the trash cans inside and outside as well as numerous air fresheners that are hindering any further detection of any odors Pictures will be attached in a separate email to you directly as unfortunately they will not attach on this response There is also a hole that was found in the HVAC closet that allows the piping to go through as necessary The hole can be condensed and a work order has been submitted to try and close in this areaThis was the only hole we could find during the inspectionThere were no signs of water intrusion in any areas The resident has been called and a message left of the findings and what the steps that are going to be takenI will continue to follow up with them and reach a satisfactory resolution Thank you! [redacted]
Good Morning, This email is in regards to the complaint from [redacted] - [redacted] and [redacted] regarding the electrical and hot water issue We would like to update our response in regards to the water heater After speaking with the residents and further investigating, there was a miscommunication of allowing maintenance to enterThe residents did not get an immediate response on the hot water heaterThe water heater and electrical issues had been responded to and are functioningThe final interior repairs from the leak will be completed on Monday We will continue to update the residents as requested and discussed todayWe do apologize for the incorrect information in our first responseWe want to correct our response on access and the water heater, as it was our fault Thank you!