Good Morning!
Calibri, sans-serif;">Attached is the file that shows the letter sent to the resident after move out to the address that was provided and the information sent over to *** *** ***. Also attached are the pictures of the unit that are in dispute
The residents did not leave their unit cleaned and there was a minimum charge for carpet stains added to the move out statement per the information and pictures provided by our Maintenance Supervisor, *** *** as you will see on the last page of the packet sent to *** *** *** that reflects her findings at the move out walk through
Please advise if you need anything further from us
Thank you,
*** ***
On Saturday 6/4/*** *** rented the ClubhouseHe had previously signed a rental agreement stating the hours of the clubhouse rental, and the rules while occupying itThe rules clearly state that if management or the police are called due to any
disturbances to surrounding residents the security deposit would be forfeited due to violation of rental agreementThis rental agreement is attached as well as two voice phone call recordings from a resident to management stating that he had called the police twice due to excessive noiseIn a follow up phone call with our resident I confirmed that he had to call the police and that the police came out once to ask them to turn it down, in which they did for a short period of time, and then it became excessive again so the resident called the police out for a second timeA phone call to *** police department by our office staff confirmed that the calls were received and an officer was deployed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***
Long story short, Arbors should notify in advanced to all residents, that any remaining balance are to be transferred to a collection agency without notice, because once you get notification through mail, you are already in the debt collection agency's systemAlso beware that *** rental collection never attempted to contact me about the cleaning fee, which makes perfect sense, the idea is the account to go delinquent so they can make profit out of it, in other words a percentage, this being said I'll just pay off the collection agency the amount owed (around $USD) and have no further action against this case, where clearly Arbors and *** have worked something out to benefit from residents after they move outPS: Funny that when I called *** they were surprised about the account, and said that arbors had filed wrongI guess they just throw the ball to each other
[redacted] acts as our accounts receivables department for 30 days after the move out instead of keeping files open onsite. During the initial 30 days, the amount(s) due is paid into [redacted] for reimbursement back to the property. This does not affect credit scoring in any way unless the balance is not paid in during this 30 day window or a notice was not provided. A letter was mailed to the forwarding address that was provided at the notice of vacate of these charges that is required by our policies to send out within 24 hours of the apartment being vacant. Once the apartment has been vacated, the account is closed out in the system on the physical property and [redacted] again will act as the receipient for any amounts due for 30 days then they become the collection agency that can affect your credit history at that point.
I spoke with [redacted] on Friday and also left a message for his roommate via phone on Friday .This afternoon the Maintenance Supervisor and myself entered the apartment for a thorough inspection of the apartment; as communicated to the Resident last...
week. There was no visible mold to be seen on the walls or ceiling, closet or bathroom. There is mildew however in the bathtub that is in the guest bathroom that is seen on the caulk and grout lines. (pictures to follow). This is the responsibility of the resident to conduct upkeep in this area. There is also quite a bit of piled trash in the trash cans inside and outside as well as numerous air fresheners that are hindering any further detection of any odors. Pictures will be attached in a separate email to you directly as unfortunately they will not attach on this response. There is also a hole that was found in the HVAC closet that allows the piping to go through as necessary. The hole can be condensed and a work order has been submitted to try and close in this area. This was the only hole we could find during the inspection. There were no signs of water intrusion in any areas. The resident has been called and a message left of the findings and what the steps that are going to be taken. I will continue to follow up with them and reach a satisfactory resolution.
Thank you!
Hi!
In response, we have had 2 employees, [redacted] and [redacted] go out to the apartment in question as the resident offered that they could come and look for themselves. Upon inspection, no signs of roaches were present and the technician from [redacted]...
Control reported as well that there were no roaches seen. All appliances were pulled out and no signs of roaches were found. The bait traps that the technician placed in multiple areas were untouched and the bait was not removed to also show that there is no infestation. We are continuing to treat the unit per the residents request only. Our pest control company comes to our property on Friday's and the resident will be treated again per their request only as the professional company is stating that there were no signs of roaches as of current. It was found that there were cardboard boxes, clutter and a strong ammonia smell in the apartment, so the possibility of future issues are not certain due to the condition of the unit. A re-inspection will take place if the acquisition of an infestation continues.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The business has fixed all issues associated with this maintenance request. Compensation was discussed and agreed upon and to me, was quite fair.
Thank you to the arbors at brookfield for working with us during this issue.
In response to the complaint: Statement from the Maintenance Supervisor below:
The leak was fixed upstairs and ceiling was painted. [redacted] (Maintenance tech) did all wire tracing and called me, [redacted] (Maintenance Supervisor), in on the 2nd day for my opinion. [redacted]...
and [redacted] (Maintenance tech), have been speaking with and keeping resident posted on the findings. I told [redacted] to cut open ceiling and call electrician immediately. Electrician came and made temporary repairs until he had all materials. Anything that was unsafe to use was removed from power, which was only the laundry room light. Painters did come and paint the ceiling from the leak, but could not rebuild access hole until electrician was finished. The schedule is to be complete by 6/27/2016. The electrician returned on the 13th to inspect issues with water heater and finished repairs on 6/17. The resident refused to let maintenance in his apartment so we had no choice but to wait on contractors schedule.
No compensation will be granted as the issues were addressed in a timely manner and scheduled as promptly as given. All security measures were taken and no direct dangers are known in regards to this issue per information given by a licensed electrician and trained maintenance staff.
This email is in regards to the complaint from [redacted] and [redacted] regarding the electrical and hot water issue.
We would like to update our response in regards to the water heater. After speaking with the residents and further investigating, there was a miscommunication of allowing maintenance to enter. The residents did not get an immediate response on the hot water heater. The water heater and electrical issues had been responded to and are functioning. The final interior repairs from the leak will be completed on Monday.
We will continue to update the residents as requested and discussed today. We do apologize for the incorrect information in our first response. We want to correct our response on access and the water heater, as it was our fault.
Good Morning!
Calibri, sans-serif;">Attached is the file that shows the letter sent to the resident after move out to the address that was provided and the information sent over to *** *** ***. Also attached are the pictures of the unit that are in dispute
The residents did not leave their unit cleaned and there was a minimum charge for carpet stains added to the move out statement per the information and pictures provided by our Maintenance Supervisor, *** *** as you will see on the last page of the packet sent to *** *** *** that reflects her findings at the move out walk through
Please advise if you need anything further from us
Thank you,
*** ***
On Saturday 6/4/*** *** rented the ClubhouseHe had previously signed a rental agreement stating the hours of the clubhouse rental, and the rules while occupying itThe rules clearly state that if management or the police are called due to any
disturbances to surrounding residents the security deposit would be forfeited due to violation of rental agreementThis rental agreement is attached as well as two voice phone call recordings from a resident to management stating that he had called the police twice due to excessive noiseIn a follow up phone call with our resident I confirmed that he had to call the police and that the police came out once to ask them to turn it down, in which they did for a short period of time, and then it became excessive again so the resident called the police out for a second timeA phone call to *** police department by our office staff confirmed that the calls were received and an officer was deployed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***
Long story short, Arbors should notify in advanced to all residents, that any remaining balance are to be transferred to a collection agency without notice, because once you get notification through mail, you are already in the debt collection agency's systemAlso beware that *** rental collection never attempted to contact me about the cleaning fee, which makes perfect sense, the idea is the account to go delinquent so they can make profit out of it, in other words a percentage, this being said I'll just pay off the collection agency the amount owed (around $USD) and have no further action against this case, where clearly Arbors and *** have worked something out to benefit from residents after they move outPS: Funny that when I called *** they were surprised about the account, and said that arbors had filed wrongI guess they just throw the ball to each other
[redacted] acts as our accounts receivables department for 30 days after the move out instead of keeping files open onsite. During the initial 30 days, the amount(s) due is paid into [redacted] for reimbursement back to the property. This does not affect credit scoring in any way unless the balance is not paid in during this 30 day window or a notice was not provided. A letter was mailed to the forwarding address that was provided at the notice of vacate of these charges that is required by our policies to send out within 24 hours of the apartment being vacant. Once the apartment has been vacated, the account is closed out in the system on the physical property and [redacted] again will act as the receipient for any amounts due for 30 days then they become the collection agency that can affect your credit history at that point.
Sincerely,
[redacted]
Hi,
I spoke with [redacted] on Friday and also left a message for his roommate via phone on Friday .This afternoon the Maintenance Supervisor and myself entered the apartment for a thorough inspection of the apartment; as communicated to the Resident last...
week. There was no visible mold to be seen on the walls or ceiling, closet or bathroom. There is mildew however in the bathtub that is in the guest bathroom that is seen on the caulk and grout lines. (pictures to follow). This is the responsibility of the resident to conduct upkeep in this area. There is also quite a bit of piled trash in the trash cans inside and outside as well as numerous air fresheners that are hindering any further detection of any odors. Pictures will be attached in a separate email to you directly as unfortunately they will not attach on this response. There is also a hole that was found in the HVAC closet that allows the piping to go through as necessary. The hole can be condensed and a work order has been submitted to try and close in this area. This was the only hole we could find during the inspection. There were no signs of water intrusion in any areas. The resident has been called and a message left of the findings and what the steps that are going to be taken. I will continue to follow up with them and reach a satisfactory resolution.
Thank you!
[redacted]
Hi!
In response, we have had 2 employees, [redacted] and [redacted] go out to the apartment in question as the resident offered that they could come and look for themselves. Upon inspection, no signs of roaches were present and the technician from [redacted]...
Control reported as well that there were no roaches seen. All appliances were pulled out and no signs of roaches were found. The bait traps that the technician placed in multiple areas were untouched and the bait was not removed to also show that there is no infestation. We are continuing to treat the unit per the residents request only. Our pest control company comes to our property on Friday's and the resident will be treated again per their request only as the professional company is stating that there were no signs of roaches as of current. It was found that there were cardboard boxes, clutter and a strong ammonia smell in the apartment, so the possibility of future issues are not certain due to the condition of the unit. A re-inspection will take place if the acquisition of an infestation continues.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The business has fixed all issues associated with this maintenance request. Compensation was discussed and agreed upon and to me, was quite fair.
Thank you to the arbors at brookfield for working with us during this issue.
Regards,
[redacted]
In response to the complaint: Statement from the Maintenance Supervisor below:
The leak was fixed upstairs and ceiling was painted. [redacted] (Maintenance tech) did all wire tracing and called me, [redacted] (Maintenance Supervisor), in on the 2nd day for my opinion. [redacted]...
and [redacted] (Maintenance tech), have been speaking with and keeping resident posted on the findings. I told [redacted] to cut open ceiling and call electrician immediately. Electrician came and made temporary repairs until he had all materials. Anything that was unsafe to use was removed from power, which was only the laundry room light. Painters did come and paint the ceiling from the leak, but could not rebuild access hole until electrician was finished. The schedule is to be complete by 6/27/2016. The electrician returned on the 13th to inspect issues with water heater and finished repairs on 6/17. The resident refused to let maintenance in his apartment so we had no choice but to wait on contractors schedule.
No compensation will be granted as the issues were addressed in a timely manner and scheduled as promptly as given. All security measures were taken and no direct dangers are known in regards to this issue per information given by a licensed electrician and trained maintenance staff.
Thank you for your time,
[redacted]
Good Morning,
This email is in regards to the complaint from [redacted] and [redacted] regarding the electrical and hot water issue.
We would like to update our response in regards to the water heater. After speaking with the residents and further investigating, there was a miscommunication of allowing maintenance to enter. The residents did not get an immediate response on the hot water heater. The water heater and electrical issues had been responded to and are functioning. The final interior repairs from the leak will be completed on Monday.
We will continue to update the residents as requested and discussed today. We do apologize for the incorrect information in our first response. We want to correct our response on access and the water heater, as it was our fault.
Thank you!