The Art of Lounge, LLC

February 6, Dear [redacted] ***,It is with great embarrassment that I am only just no responding to your correspondenceThe mail delivery at our establishment is unreliable and your letter was only just now brought to my attentionWe do almost no business dealings by mail and so this process was not attended to swiftly nor in the professional matter with which we conduct our businessFor that, I apologize.As a matter of general response to this matter, I wish to inform you that from just moments following the incident for which you received a complaint, I have been communicating directly with the complainantI have attached a transcript of the ongoing conversation for your reviewHis initial email alerting us of an issue was addressed immediately and our following actions were swift - again, as I believe the transcript demonstrates.Finally, I informed the complainant that the employee in question, whose actions caused this issue, was relieved of his duties at our establishmentI believe that you will find that this process, our basic response to his concerns, and my engagement of the complainant were appreciated by the complainant.Please let me know what other information I can provide if any that will assist in the conclusion of this matter where your agency is concerned.Thank you for your assistance, Ed B

I am writing in response to a Revdex.com complaint letter dated March 9th, (but not received until March 28)I am an owner of The Art Of Lounge LLC which does business as Towr Danceboutique at 8th Street NW in Washington, D.C.Your letter brought to my attention a complaint by [redacted] who was unsatisfied that she was unable to make a table reservation to watch a drag show at our establishment.It is clear to me that her complaint was registered prior to the conclusion of the communication that was ongoing at the time and was a result of our not having a table on the night she requested...something that was very fully and completely explained to her multiple timesAfter multiple attempts to explain that a table was not available and making other offers to her to satisfy her needs, I see that she registered this complaint with youAt some point around that same time, I emailed her to let her know that our table situation had improved and she could in fact have a table on the date she originally requestedAnd, because it had been such a long process, that I had felt badly about because we always try to accommodate guests, I offered her a special seating area that we normally do not reserve for customers and I did so at a 50% discount from the pricingShe declined to accept the offer and thanked me for trying to accommodate her.Then, I saw this letter and the complaint.I believe this matter to have been resolved considering that [redacted] was, in fact, offered the exact date, with an improved product, at a discounted price...and she decided to not take the offerI then apologized, again, for all the time it took to arrive at the final conversation and she thanked me for working to accommodate her.I have attached the entire email chain for your reviewI think it is clear that her characterization of the exchange she and I had by email is not accurate as I was as explanatory and helpful as possible when discussing the situation and then tried to accommodate her as fully and reasonably as possible.Thank you for your time and attention and I hope that you find that this matter is resolved and that we acted responsibly in regard to this incident.I would be glad to clarity further is needed, Ed B [redacted] The Art Of Lounge

February 6, 2015 
Dear [redacted],It is with great embarrassment that I am only just no responding to your correspondence. The mail delivery at our establishment is unreliable and your letter was only just now brought to my attention. We do almost no business dealings by mail...

and so this process was not attended to swiftly nor in the professional matter with which we conduct our business. For that, I apologize.As a matter of general response to this matter, I wish to inform you that from just moments following the incident for which you received a complaint, I have been communicating directly with the complainant. I have attached a transcript of the ongoing conversation for your review. His initial email alerting us of an issue was addressed immediately and our following actions were swift - again, as I believe the transcript demonstrates.Finally, I informed the complainant that the employee in question, whose actions caused this issue, was relieved of his duties at our establishment. I believe that you will find that this process, our basic response to his concerns, and my engagement of the complainant were appreciated by the complainant.Please let me know what other information I can provide if any that will assist in the conclusion of this matter where your agency is concerned.Thank you for your assistance, 
Ed B.

I am writing in response to a Revdex.com complaint letter dated March 9th, 2016 (but not received until March 28). I am an owner of The Art Of Lounge LLC which does business as Towr Danceboutique at 2009 8th Street NW in Washington, D.C.Your letter brought to my attention a complaint by [redacted] who...

was unsatisfied that she was unable to make a table reservation to watch a drag show at our establishment.It is clear to me that her complaint was registered prior to the conclusion of the communication that was ongoing at the time and was a result of our not having a table on the night she requested...something that was very fully and completely explained to her multiple times. After multiple attempts to explain that a table was not available and making other offers to her to satisfy her needs, I see that she registered this complaint with you. At some point around that same time, I emailed her to let her know that our table situation had improved and she could in fact have a table on the date she originally requested. And, because it had been such a long process, that I had felt badly about because we always try to accommodate guests, I offered her a special seating area that we normally do not reserve for customers and I did so at a 50% discount from the normal pricing. She declined to accept the offer and thanked me for trying to accommodate her.Then, I saw this letter and the complaint.I believe this matter to have been resolved considering that [redacted] was, in fact, offered the exact date, with an improved product, at a discounted price...and she decided to not take the offer. I then apologized, again, for all the time it took to arrive at the final conversation and she thanked me for working to accommodate her.I have attached the entire email chain for your review. I think it is clear that her characterization of the exchange she and I had by email is not accurate as I was as explanatory and helpful as possible when discussing the situation and then tried to accommodate her as fully and reasonably as possible.Thank you for your time and attention and I hope that you find that this matter is resolved and that we acted responsibly in regard to this incident.I would be glad to clarity further is needed, Ed B[redacted] The Art Of Lounge