The Art of Shaving

This is for the Art of Shaving divisionIn December I bought a shaving kit for $I was given a similar kit for the same company as a gift and decided to keep the giftWithin days of returning to the location where I bought it, Perimeter Mall in Dunwoody, GA, the store was closedI contacted the corporate office and they sent a Fedex label and asked me to return the items for a refundI did so in JanuarySince then they have not refunded my money after multiple attemptsAt this point they have the items I bought and I am out the full purchase price.Product_Or_Service: Art of Shaving Shaving items

Received a bad haircut which has left a permeant scare
The barber admitted that he cut my hair wrong when he was ask about the situation

Overpricing of goods- on 8/15/I shopped the Tyson's Corner location and purchased the Lexington Razor (manual shaver) at $ The shaving head is the Gillette Fusion Proglide w/ Flex Handle Technology Beleiving I made a good selection following the reccomendation of the Sales Associate I was pleased to purchase Coincidetally and on the same day I stopped by a local CVS store and happened to walk pass men's shavers There I found the identical shaving head, Gillette Fusion Proglide w/ Flex Handle Technology The handle having nearly the same weight at just under $($on Amazon)
Yes, the handles are different material and color Is is not sterling silver, silver plated, or stainless steel and the nearly 1,000% price difference is outrageous and excessive
Yes, I am returning the unused product today I will further cease from buying my other shaving products from this outlet

Hello, We take all complaints and feedback from our clients seriously. We are investigating this issue now and reaching out to the client to assist with his exchange. This is the first this complaint was brought to the customer service department. We will coach our team accordingly as...

needed. Thank you,

Review: On august 4 2013 I purchased a stainless steel straight blade at The Art of Shaving location in [redacted] Plaza in [redacted] Mass. I followed instructions as I was told in caring for the blade and after 3 weeks the back of the blade is rusty. I called the store and the store associates we very helpful but they said returns of those items were above the store level so the gentleman contacted his district manager. I never got a call from the DM but the store associate called me back with an 800 number for customer service and instructed me to call that number to resolve the issue. I then called that number and the phone operator quickly said all sales were final and asked me if I needed anything else. Horrible service and horrible merchandise. I paid $175 for the razor and I should not have any problems at all especially within the first month. Its a great idea and I love the razor however if they are going to rust so quickly then they should lower the price. I will not be shopping there again.Desired Settlement: I asked for an exchange or even credit to buy a better razor.