The Art of Travel

On June 15th a letter of explanation was sent to Ms [redacted] at her address stating that due to her late cancellation on May 23rd that the vendors had been paid and all efforts to recover her money were made but deniedMs [redacted] received this letter June 17th via certified mail (article # [redacted] ) it shows Ms [redacted] 's signatureMs [redacted] was contacted on numerous occasions about the updates and changes made to her itinerary there are text and voicemail messages to substantiate our claims

Complaint: [redacted] I am rejecting this response because: The only attempt to inform me about the change in the itinerary was on May 13, During our discussion on May 23, 2017, Mrs [redacted] did state she had emailed and text me several times about the itinerary change and I went through my email and text messages with her on the phone and told her the texts received were regarding ordering t-shirts of which I did not respond because I was not going to order a t-shirt The only emails received regarding the change in itinerary was consecutive emails all on May 13, I have copies of the text messages as well as the emails In the letter sent, June 15, 2017, Mrs [redacted] states that all efforts were made on my behalf to get a refund but were denied because the vendors were already paid I would like to know what vendors and what are their cancellation policies Because according to her updated itinerary, it should have only been the hotel and the motor coach I was not given me any information about a cancellation policy and most hotels cancellation policy is 24-hoursIn closing I am rejecting this response because I did not sign nor was not given any information on a cancellation policy nor any information on the people she contacted on my behalf to request a refund Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because:
The only attempt to inform me about the change in the itinerary was on May 13, 2017.  During our discussion on May 23, 2017, Mrs. [redacted] did state she had emailed and text me several times about the itinerary change and I went through my email and text messages with her on the phone and told her the texts received were regarding ordering t-shirts of which I did not respond because I was not going to order a t-shirt.  The only emails received regarding the change in itinerary was 3 consecutive emails all on May 13, 2017.  I have copies of the text messages as well as the emails.  In the letter sent, June 15, 2017, Mrs. [redacted] states that all efforts were made on my behalf to get a refund but were denied because the vendors were already paid.  I would like to know what vendors and what are their cancellation policies.  Because according to her updated itinerary, it should have only been the hotel and the motor coach.  I was not given me any information about a cancellation policy and most hotels cancellation policy is 24-48 hours. In closing I am rejecting this response because I did not sign nor was not given any information on a cancellation policy nor any information on the people she contacted on my behalf to request a refund.
Sincerely,
[redacted]

To Whom it May Concern: Please be advised a response has been sent to Ms. [redacted] on this issue. Also Please see your records showing an over the phone response was documented 6/26/17 with Amber in your offices.   Ms. [redacted] was sent certified letter of explanation dated 6/15/17 signed for by Ms. [redacted] on 6/17/17  US Postal Article # [redacted].   All efforts where made by Our offices but denied by the vendors due to the lateness of Ms. [redacted]'s cancellation. Ms. [redacted] was advised “Several Times of itinerary changes" and we sent emails, texts, voice mails and written documentation to support "Our standing" on why a Refund was Denied.   In a phone conversation on  5/23/17 9:47pm  with Ms. [redacted]Openly stated....that “She” had ignored "All Contacts" from “Our offices and that her home address had changed from [redacted] to 6[redacted], which was only given after her demand for a refund. All possible efforts were made on " Her behalf" to recover a refund, but were denied. We now considered the matter closed as all efforts where made to accommodate the client. Regards , The Art of Travel [redacted]

On June 15th a letter of explanation was sent to Ms. [redacted] at her address stating that due to her late cancellation on May 23rd that the vendors had been paid and all efforts to recover her money were made but denied. Ms. [redacted] received this letter June 17th via certified mail (article #...

[redacted]) it shows Ms. [redacted]'s signature. Ms. [redacted] was contacted on numerous occasions about the updates and changes made to her itinerary there are text and voicemail messages to substantiate our claims.