Hello,I will gladly accept the proposed resolution and have a perfect shelter in mind hear in MichiganI appreciate the quick response and professional resolution given the initial difficulties.Best regards, [redacted] [A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Hello,The ship time of your packages depends on the items you selectOnce all your items reach our shipping location your order will be packaged for shipment Because our complete inventory is well over 120,different products many of the items we offer for sale on our website are stored in remote locationsWhen you place an order the items are ordered in from those remote locations, gathered together at the shipping warehouse, and then shipped to youWhen you are shopping on the website you will see a processing time for each item listed right below the product priceThis processing time is the approximate number of business days it takes a particular item to arrive here at the shipping locationThe overall ship time for your order is dictated by the item with the longest processing time The premium shipping surcharge, if chosen, does not speed up processing time in our warehouse as stated when the premium shipping option is selected during check outThe surcharge only speeds up package time in transit to your home by [redacted] or USPS Priority mailUpon reviewing the order [redacted] the [redacted] item has the longest processing time of business days as stated in the listing on our website Therefore, the overall order would process when this final item had reached our shipping warehouse I am sorry if this shipping process was misunderstood.The order shipped out in two separate packages and according to the following tracking information both have delivered at this time: [redacted] Tracking# [redacted] USPS Tracking# [redacted] If you have any additional questions on how the orders are processed and shipped from our warehouse please do not hesitate to contact our Customer Service department at 1-800-8-SADDLE
Hello,The customer orders were held as [redacted] requested a $payment towards her balance due with our company Attached you will find a copy of the statement in question The last payment made to this balance was in October When [redacted] refused to make any payment towards this bill her orders were canceled and the refunds were processed.The $was refunded on 11/29/and the $was refunded on 12//2017Please let us know if you have any further questions or concerns
Hello,Upon reviewing our Customer Service email history I have found that we responded to the emails received by the customer: email received Nov 8th, at 8:01PMInvoice # [redacted] *** [redacted] To: "[email protected]" From: [redacted] < [redacted] @***.com> Hello,I purchased the item from the invoice referenced in the subject line ( [redacted] ) through [redacted] online, thinking it was actually through ***Apparently not but I would like to return this item, it does not fit, we didn't try it on the dog, we can just tell from looking at it that it does not fitPlease supply us with the necessary information on how to and where to return this as well as if it is possible to just return it through ***? Also how will the refund be handled? Thank you, [redacted] response Nov 10th, at 11:04AMPaula To: [redacted] < [redacted] @***.com> From: "HorseLoverz Customer Service" Hello ***, Thank you for contacting usYou are welcome to return any item that is not going to work for you within days of receiptThe item must be in new/unused condition with all the original tags and packaging Please be sure to include the completed return form or a copy of your invoice stating the reason for return and whether you would like an exchange, store credit, or refund Returns should be sent to the following address: HorseLoverZ Attn: Returns [redacted] Hazleton PA [redacted] You are more than welcome to send the item back in whatever way is most cost effectivePlease be sure to make a note of your return tracking number.emailed Nov 18th, at 9:11AM CONTACT: [redacted] To: From: Reply-to: < [redacted] @***.com> Ask a Question Email from: [redacted] Customer Name: [redacted] Customer Email: [redacted] Customer Phone: [redacted] Product Number: Product Name: [redacted] Dog BlanketWebsite URL: ( )Order ID: invoice [redacted] Customer Question:I want to return this, REALLY REALLY SICK OF BEING IGNORED, SHOULD I JUST DO A CHARGE BACK? I HAVE NEVER SEEN SUCH TERRIBLE CUSTOMER SERVICE, AS AN EBAY SELLER IF I TRIED TO PULL THIS CRAP I'D BE BANNED response Nov 18th, at 3:17PMLaura To: < [redacted] @***.com> From: "HorseLoverz Customer Service" Hello, I don’t see any previous emailsWhat seems to the issue please, I would be glad to look into that for you?(the original email was sent from a different email address)emailed Nov 21st, at 5:57AM [redacted] To: HorseLoverz Customer Service From: [redacted] < [redacted] @***.com> Hello,Well, my wife purchased this through ***, we need to return it because itdoesn't fit and [redacted] keeps telling me that your company hasnt responded tothem, I have made probably phone callas to you guys, finally getting ananswer to one days agoI just wanted to clarify what I needed to do toreturn the aforementioned item for a full refund?response Nov 23rd, at 12:08PMLaura To: [redacted] < [redacted] @***.com> From: "HorseLoverz Customer Service" Hello, We apologize that you were having difficultyPlease return to the address below with a copy of the invoice HorseLoverZ.com Returns [redacted] Hazleton, PA ***Our Customer Service department responded to the inquires about how to ship this dog blanket back to our warehouse We are no longer selling on [redacted] so at this time we will fully refund the customer without the need to return the blanket We ask that they donate the blanket to a local shelter
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Hello ***,I am sorry you are not satisfied with our response, but as stated in the listing the fly boots are sold as a set of not At this time you have been fully refunded for the shipping cost on the order
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
Nobody buys pair of socks and gets I asked for the cleaning up of your wording to help others not be ripped off and you defended your wording I asked for refund and I got half It makes me wonder why you would defend such language when it causes so much confusion A simple yet effective solution is to help customers who are not in a store, who cannot handle the merchandise to understand through over communication how many boots are in a package I have made several attempts at communicating what helps consumers to have loyalty for your company but to no avail I'll leave this right here, keep the boots and the half done refund and never return to your store nor send other horse owners there You will not hear from me again
Regards,
*** ***
Hello, The ship time of your packages depends on the items you selectOnce all your items reach our shipping location your order will be packaged for shipment. Because our complete inventory is well over 160,different products many of the items we offer for sale on our website are stored
in remote locationsWhen you place an order the items are ordered in from those remote locations, gathered together at the shipping warehouse, and then shipped to youWhen you are shopping on the website you will see a processing time for each item listed right below the add to cart buttonThis processing time is the approximate number of business days it takes a particular item to arrive here at the shipping locationThe overall ship time for your order is dictated by the item with the longest processing timeOur shipping warehouse is located in Hazleton PA The Premium Ground nor the Days Max Transit Guarantee surcharge, if chosen, does not speed up processing time in our warehouse as stated when the Premium or 3-Day shipping option is selected during checkoutThe surcharge only speeds up package time in transit to your home by *** or USPS Priority mail. Upon reviewing the customer's order history we have found that on order *** we had to substitute a polo color due to the item being sold out. Additionally, on order ***, two Horseware items were canceled and refunded as they were sold out. Unfortunately, all of these items were part of a closeout sale with Horseware and when the inventory they provide us is inaccurate we have the issue of an item being out of stock at the time the order is picked for shipment. With regards to the outstanding items the customer is awaiting our records show that both the boots and halter have shipped from our warehouse and can be tracked with the following tracking numbers:*** Tracking#***USPS Tracking#***We hope this better explains our shipping processes and why sale items are sometimes unavailable at the time of shipment. We do apologize for any inconvenience this may have caused
Hello,The are many reasons an auction item might be removed from the bidding process and we do apologize for the inconvenience. Per our Terms and Conditions posted at the bottom of every auction listing:13. We reserve the right to cancel any auction at any time for any reason
Hello,I am sorry if you misunderstood the listing but it states a pair of two in the listing Most horse boots are sold as a pair for either the front legs or hind unless specifically stating they are a set of Please review the link
below:https://***Again we do apologize if there was any confusion As a courtesy we will refund the shipping fees
Hello,Upon reviewing the item it appears that we have an old stock photo so unfortunately our customer did not receive what she expected. We will have her refunded for these items and ask that she donate them to a good cause as we go into the holiday season
Hello,We finally heard back from the customer as we needed additional information. The customer had insisted that the orders on her statement where from HorseLoverZ. Upon receiving the copy of the credit card statement the charges were from our sister company Equestrian Collections and...
were immediately refunded through that accounting department. Additionally, the charges were under a different name and email address then that the customer contacted us under making it difficult to find any order or payment information for this customer. We do apologize for the delay, but without accurate information it is difficult to confirm what charges to refund.
Hello,We do apologize for any confusion at the time of purchase. At the time of checkout, when any premium shipping is selected the following message would have appeared as many of the items we offer do have a processing time to our shipping warehouse. This disclaimer would not have part...
of your invoice email confirmation.The 3 Day Transit Guarantee, if chosen, does not speed up processing time in our warehouse. The surcharge only speeds up package time in transit to your home by [redacted]. Certain items on our website have extended shipping delays due to supply chain arrangements. The item with the longest ship delay will usually determine when your order will ship in full. Shipping Delays are found on the product pages as you add your items to your cart.
Hello,We are sorry the item was missing from the order at the time of receipt. The representative offered to fully refund the customer for the missing item or to ship out a similar stock pin in our warehouse, but could not guarantee delivery for Monday as transit time to OH from our PA...
warehouse is two business days. The customer insisted that we overnight the item, but due to the cost rates stated by [redacted] of $68-$99 for Saturday delivery it would not have been feasible for this item. Again, we do understand the customers frustration and apologize that the resolutions were not satisfactory. The $12.00 has been refunded back to the original form of payment at this time.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hello,I will gladly accept the proposed resolution and have a perfect shelter in mind hear in Michigan. I appreciate the quick response and professional resolution given the initial difficulties.Best regards,[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hello,The customer orders were held as [redacted] requested a $200 payment towards her balance due with our company. Attached you will find a copy of the statement in question. The last payment made to this balance was in October 2016. When [redacted] refused to make any payment...
towards this bill her orders were canceled and the refunds were processed.The $108.12 was refunded on 11/29/2017 and the $359.12 was refunded on 12//2017Please let us know if you have any further questions or concerns.
Hello,Upon reviewing our Customer Service email history I have found that we responded to the emails received by the customer:
email received Nov 8th, 2015 at 8:01PMInvoice #[redacted]
Hello,I purchased the item from the invoice referenced in the
subject line ([redacted]) through [redacted] online, thinking it was actually
through [redacted]. Apparently not but I would like to return this item, it
does not fit, we didn't try it on the dog, we can just tell from looking
at it that it does not fit. Please supply us with the necessary
information on how to and where to return this as well as if it is
possible to just return it through [redacted]? Also how will the refund be
handled? Thank you,[redacted]response Nov 10th, 2015 at 11:04AMPaula
Hello [redacted],
Thank you for contacting us. You are welcome to return any item that
is not going to work for you within 30 days of receipt. The item must
be in new/unused condition with all the original tags and packaging.
Please be sure to include the completed return form or a copy of your
invoice stating the reason for return and whether you would like an
exchange, store credit, or refund.
Returns should be sent to the following address:
HorseLoverZ
Attn: Returns
[redacted]
Hazleton PA [redacted]
You are more than welcome to send the item back in whatever way is
most cost effective. Please be sure to make a note of your return
tracking number.emailed Nov 18th, 2015 at 9:11AM
CONTACT: [redacted]
Ask a Question Email from: [redacted]
Customer Name: [redacted]Customer Email: [redacted]Customer Phone: [redacted] Product Number: Product Name: [redacted] Dog BlanketWebsite URL: ( )Order ID: invoice [redacted] Customer Question:I
want to return this, REALLY REALLY SICK OF BEING IGNORED, SHOULD I JUST
DO A CHARGE BACK? I HAVE NEVER SEEN SUCH TERRIBLE CUSTOMER SERVICE, AS
AN EBAY SELLER IF I TRIED TO PULL THIS CRAP I'D BE BANNED.
Hello,
I don’t see any previous emails. What seems to the issue please, I would be glad to look into that for you?(the original email was sent from a different email address)emailed Nov 21st, 2015 at 5:57AM[redacted]
Hello,Well, my wife purchased this through [redacted], we need to return it because itdoesn't fit and [redacted] keeps telling me that your company hasnt responded tothem, I have made probably 5 phone callas to you guys, finally getting ananswer to one 2 days ago. I just wanted to clarify what I needed to do toreturn the aforementioned item for a full refund?response Nov 23rd, 2015 at 12:08PMLaura
Hello,
We apologize that you were having difficulty. Please return to the address below with a copy of the invoice.
HorseLoverZ.com Returns
[redacted]
Hazleton, PA [redacted]Our Customer Service department responded to the inquires about how to ship this dog blanket back to our warehouse. We are no longer selling on [redacted] so at this time we will fully refund the customer without the need to return the blanket. We ask that they donate the blanket to a local shelter
Hello,The ship time of your packages depends on the items you select. Once all
your items reach our shipping location your order will be packaged for
shipment. Because our complete inventory is well over 120,000 different
products many of the items we offer for sale on our website are...
stored
in remote locations. When you place an order the items are ordered in
from those remote locations, gathered together at the shipping
warehouse, and then shipped to you. When you are shopping on the website
you will see a processing time for each item listed right below the
product price. This processing time is the approximate number of
business days it takes a particular item to arrive here at the shipping
location. The overall ship time for your order is dictated by the item
with the longest processing time.
The premium shipping surcharge, if chosen, does not speed up processing
time in our warehouse as stated when the premium shipping option is
selected during check out. The surcharge only speeds up package time in
transit to your home by [redacted] or USPS Priority mail. Upon reviewing the order [redacted] the [redacted] item has the longest processing time of 10 business days as stated in the listing on our website. Therefore, the overall order would process when this final item had reached our shipping warehouse. I am sorry if this shipping process was misunderstood.The order shipped out in two separate packages and according to the following tracking information both have delivered at this time:[redacted] Tracking#[redacted]USPS Tracking#[redacted]If you have any additional questions on how the orders are processed and shipped from our warehouse please do not hesitate to contact our Customer Service department at 1-800-8-SADDLE.
Hello,I will gladly accept the proposed resolution and have a perfect shelter in mind hear in MichiganI appreciate the quick response and professional resolution given the initial difficulties.Best regards, [redacted] [A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Hello,The ship time of your packages depends on the items you selectOnce all your items reach our shipping location your order will be packaged for shipment Because our complete inventory is well over 120,different products many of the items we offer for sale on our website are stored in remote locationsWhen you place an order the items are ordered in from those remote locations, gathered together at the shipping warehouse, and then shipped to youWhen you are shopping on the website you will see a processing time for each item listed right below the product priceThis processing time is the approximate number of business days it takes a particular item to arrive here at the shipping locationThe overall ship time for your order is dictated by the item with the longest processing time The premium shipping surcharge, if chosen, does not speed up processing time in our warehouse as stated when the premium shipping option is selected during check outThe surcharge only speeds up package time in transit to your home by [redacted] or USPS Priority mailUpon reviewing the order [redacted] the [redacted] item has the longest processing time of business days as stated in the listing on our website Therefore, the overall order would process when this final item had reached our shipping warehouse I am sorry if this shipping process was misunderstood.The order shipped out in two separate packages and according to the following tracking information both have delivered at this time: [redacted] Tracking# [redacted] USPS Tracking# [redacted] If you have any additional questions on how the orders are processed and shipped from our warehouse please do not hesitate to contact our Customer Service department at 1-800-8-SADDLE
Hello,The customer orders were held as [redacted] requested a $payment towards her balance due with our company Attached you will find a copy of the statement in question The last payment made to this balance was in October When [redacted] refused to make any payment towards this bill her orders were canceled and the refunds were processed.The $was refunded on 11/29/and the $was refunded on 12//2017Please let us know if you have any further questions or concerns
Hello,Upon reviewing our Customer Service email history I have found that we responded to the emails received by the customer: email received Nov 8th, at 8:01PMInvoice # [redacted] *** [redacted] To: "[email protected]" From: [redacted] < [redacted] @***.com> Hello,I purchased the item from the invoice referenced in the subject line ( [redacted] ) through [redacted] online, thinking it was actually through ***Apparently not but I would like to return this item, it does not fit, we didn't try it on the dog, we can just tell from looking at it that it does not fitPlease supply us with the necessary information on how to and where to return this as well as if it is possible to just return it through ***? Also how will the refund be handled? Thank you, [redacted] response Nov 10th, at 11:04AMPaula To: [redacted] < [redacted] @***.com> From: "HorseLoverz Customer Service" Hello ***, Thank you for contacting usYou are welcome to return any item that is not going to work for you within days of receiptThe item must be in new/unused condition with all the original tags and packaging Please be sure to include the completed return form or a copy of your invoice stating the reason for return and whether you would like an exchange, store credit, or refund Returns should be sent to the following address: HorseLoverZ Attn: Returns [redacted] Hazleton PA [redacted] You are more than welcome to send the item back in whatever way is most cost effectivePlease be sure to make a note of your return tracking number.emailed Nov 18th, at 9:11AM CONTACT: [redacted] To: From: Reply-to: < [redacted] @***.com> Ask a Question Email from: [redacted] Customer Name: [redacted] Customer Email: [redacted] Customer Phone: [redacted] Product Number: Product Name: [redacted] Dog BlanketWebsite URL: ( )Order ID: invoice [redacted] Customer Question:I want to return this, REALLY REALLY SICK OF BEING IGNORED, SHOULD I JUST DO A CHARGE BACK? I HAVE NEVER SEEN SUCH TERRIBLE CUSTOMER SERVICE, AS AN EBAY SELLER IF I TRIED TO PULL THIS CRAP I'D BE BANNED response Nov 18th, at 3:17PMLaura To: < [redacted] @***.com> From: "HorseLoverz Customer Service" Hello, I don’t see any previous emailsWhat seems to the issue please, I would be glad to look into that for you?(the original email was sent from a different email address)emailed Nov 21st, at 5:57AM [redacted] To: HorseLoverz Customer Service From: [redacted] < [redacted] @***.com> Hello,Well, my wife purchased this through ***, we need to return it because itdoesn't fit and [redacted] keeps telling me that your company hasnt responded tothem, I have made probably phone callas to you guys, finally getting ananswer to one days agoI just wanted to clarify what I needed to do toreturn the aforementioned item for a full refund?response Nov 23rd, at 12:08PMLaura To: [redacted] < [redacted] @***.com> From: "HorseLoverz Customer Service" Hello, We apologize that you were having difficultyPlease return to the address below with a copy of the invoice HorseLoverZ.com Returns [redacted] Hazleton, PA ***Our Customer Service department responded to the inquires about how to ship this dog blanket back to our warehouse We are no longer selling on [redacted] so at this time we will fully refund the customer without the need to return the blanket We ask that they donate the blanket to a local shelter
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Hello ***,I am sorry you are not satisfied with our response, but as stated in the listing the fly boots are sold as a set of not At this time you have been fully refunded for the shipping cost on the order
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
Nobody buys pair of socks and gets I asked for the cleaning up of your wording to help others not be ripped off and you defended your wording I asked for refund and I got half It makes me wonder why you would defend such language when it causes so much confusion A simple yet effective solution is to help customers who are not in a store, who cannot handle the merchandise to understand through over communication how many boots are in a package I have made several attempts at communicating what helps consumers to have loyalty for your company but to no avail I'll leave this right here, keep the boots and the half done refund and never return to your store nor send other horse owners there You will not hear from me again
Regards,
*** ***
Hello, The ship time of your packages depends on the items you selectOnce all your items reach our shipping location your order will be packaged for shipment. Because our complete inventory is well over 160,different products many of the items we offer for sale on our website are stored
in remote locationsWhen you place an order the items are ordered in from those remote locations, gathered together at the shipping warehouse, and then shipped to youWhen you are shopping on the website you will see a processing time for each item listed right below the add to cart buttonThis processing time is the approximate number of business days it takes a particular item to arrive here at the shipping locationThe overall ship time for your order is dictated by the item with the longest processing timeOur shipping warehouse is located in Hazleton PA The Premium Ground nor the Days Max Transit Guarantee surcharge, if chosen, does not speed up processing time in our warehouse as stated when the Premium or 3-Day shipping option is selected during checkoutThe surcharge only speeds up package time in transit to your home by *** or USPS Priority mail. Upon reviewing the customer's order history we have found that on order *** we had to substitute a polo color due to the item being sold out. Additionally, on order ***, two Horseware items were canceled and refunded as they were sold out. Unfortunately, all of these items were part of a closeout sale with Horseware and when the inventory they provide us is inaccurate we have the issue of an item being out of stock at the time the order is picked for shipment. With regards to the outstanding items the customer is awaiting our records show that both the boots and halter have shipped from our warehouse and can be tracked with the following tracking numbers:*** Tracking#***USPS Tracking#***We hope this better explains our shipping processes and why sale items are sometimes unavailable at the time of shipment. We do apologize for any inconvenience this may have caused
Hello,The are many reasons an auction item might be removed from the bidding process and we do apologize for the inconvenience. Per our Terms and Conditions posted at the bottom of every auction listing:13. We reserve the right to cancel any auction at any time for any reason
Hello,I am sorry if you misunderstood the listing but it states a pair of two in the listing Most horse boots are sold as a pair for either the front legs or hind unless specifically stating they are a set of Please review the link
below:https://***Again we do apologize if there was any confusion As a courtesy we will refund the shipping fees
Hello,Upon reviewing the item it appears that we have an old stock photo so unfortunately our customer did not receive what she expected. We will have her refunded for these items and ask that she donate them to a good cause as we go into the holiday season
Hello,We finally heard back from the customer as we needed additional information. The customer had insisted that the orders on her statement where from HorseLoverZ. Upon receiving the copy of the credit card statement the charges were from our sister company Equestrian Collections and...
were immediately refunded through that accounting department. Additionally, the charges were under a different name and email address then that the customer contacted us under making it difficult to find any order or payment information for this customer. We do apologize for the delay, but without accurate information it is difficult to confirm what charges to refund.
Hello,We do apologize for any confusion at the time of purchase. At the time of checkout, when any premium shipping is selected the following message would have appeared as many of the items we offer do have a processing time to our shipping warehouse. This disclaimer would not have part...
of your invoice email confirmation.The 3 Day Transit Guarantee, if chosen, does not speed up processing time in our warehouse. The surcharge only speeds up package time in transit to your home by [redacted]. Certain items on our website have extended shipping delays due to supply chain arrangements. The item with the longest ship delay will usually determine when your order will ship in full. Shipping Delays are found on the product pages as you add your items to your cart.
Hello,We are sorry the item was missing from the order at the time of receipt. The representative offered to fully refund the customer for the missing item or to ship out a similar stock pin in our warehouse, but could not guarantee delivery for Monday as transit time to OH from our PA...
warehouse is two business days. The customer insisted that we overnight the item, but due to the cost rates stated by [redacted] of $68-$99 for Saturday delivery it would not have been feasible for this item. Again, we do understand the customers frustration and apologize that the resolutions were not satisfactory. The $12.00 has been refunded back to the original form of payment at this time.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hello,I will gladly accept the proposed resolution and have a perfect shelter in mind hear in Michigan. I appreciate the quick response and professional resolution given the initial difficulties.Best regards,[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hello,The customer orders were held as [redacted] requested a $200 payment towards her balance due with our company. Attached you will find a copy of the statement in question. The last payment made to this balance was in October 2016. When [redacted] refused to make any payment...
towards this bill her orders were canceled and the refunds were processed.The $108.12 was refunded on 11/29/2017 and the $359.12 was refunded on 12//2017Please let us know if you have any further questions or concerns.
Hello,Upon reviewing our Customer Service email history I have found that we responded to the emails received by the customer:
email received Nov 8th, 2015 at 8:01PMInvoice #[redacted]
[redacted]...
[redacted]
To:
"[email protected]" <[email protected]>
From:
[redacted] <[redacted].com>
Hello,I purchased the item from the invoice referenced in the
subject line ([redacted]) through [redacted] online, thinking it was actually
through [redacted]. Apparently not but I would like to return this item, it
does not fit, we didn't try it on the dog, we can just tell from looking
at it that it does not fit. Please supply us with the necessary
information on how to and where to return this as well as if it is
possible to just return it through [redacted]? Also how will the refund be
handled? Thank you,[redacted]response Nov 10th, 2015 at 11:04AMPaula
To:
[redacted] <[redacted].com>
From:
"HorseLoverz Customer Service" <[email protected]>
Hello [redacted],
Thank you for contacting us. You are welcome to return any item that
is not going to work for you within 30 days of receipt. The item must
be in new/unused condition with all the original tags and packaging.
Please be sure to include the completed return form or a copy of your
invoice stating the reason for return and whether you would like an
exchange, store credit, or refund.
Returns should be sent to the following address:
HorseLoverZ
Attn: Returns
[redacted]
Hazleton PA [redacted]
You are more than welcome to send the item back in whatever way is
most cost effective. Please be sure to make a note of your return
tracking number.emailed Nov 18th, 2015 at 9:11AM
CONTACT: [redacted]
To:
<[email protected]>
From:
<[email protected]>
Reply-to:
<[redacted].com>
Ask a Question Email from: [redacted]
Customer Name: [redacted]Customer Email: [redacted]Customer Phone: [redacted] Product Number: Product Name: [redacted] Dog BlanketWebsite URL: ( )Order ID: invoice [redacted] Customer Question:I
want to return this, REALLY REALLY SICK OF BEING IGNORED, SHOULD I JUST
DO A CHARGE BACK? I HAVE NEVER SEEN SUCH TERRIBLE CUSTOMER SERVICE, AS
AN EBAY SELLER IF I TRIED TO PULL THIS CRAP I'D BE BANNED.
response Nov 18th, 2015 at 3:17PMLaura
To:
<[redacted].com>
From:
"HorseLoverz Customer Service" <[email protected]>
Hello,
I don’t see any previous emails. What seems to the issue please, I would be glad to look into that for you?(the original email was sent from a different email address)emailed Nov 21st, 2015 at 5:57AM[redacted]
To:
HorseLoverz Customer Service <[email protected]>
From:
[redacted] <[redacted].com>
Hello,Well, my wife purchased this through [redacted], we need to return it because itdoesn't fit and [redacted] keeps telling me that your company hasnt responded tothem, I have made probably 5 phone callas to you guys, finally getting ananswer to one 2 days ago. I just wanted to clarify what I needed to do toreturn the aforementioned item for a full refund?response Nov 23rd, 2015 at 12:08PMLaura
To:
[redacted] <[redacted].com>
From:
"HorseLoverz Customer Service" <[email protected]>
Hello,
We apologize that you were having difficulty. Please return to the address below with a copy of the invoice.
HorseLoverZ.com Returns
[redacted]
Hazleton, PA [redacted]Our Customer Service department responded to the inquires about how to ship this dog blanket back to our warehouse. We are no longer selling on [redacted] so at this time we will fully refund the customer without the need to return the blanket. We ask that they donate the blanket to a local shelter
Hello,The ship time of your packages depends on the items you select. Once all
your items reach our shipping location your order will be packaged for
shipment. Because our complete inventory is well over 120,000 different
products many of the items we offer for sale on our website are...
stored
in remote locations. When you place an order the items are ordered in
from those remote locations, gathered together at the shipping
warehouse, and then shipped to you. When you are shopping on the website
you will see a processing time for each item listed right below the
product price. This processing time is the approximate number of
business days it takes a particular item to arrive here at the shipping
location. The overall ship time for your order is dictated by the item
with the longest processing time.
The premium shipping surcharge, if chosen, does not speed up processing
time in our warehouse as stated when the premium shipping option is
selected during check out. The surcharge only speeds up package time in
transit to your home by [redacted] or USPS Priority mail. Upon reviewing the order [redacted] the [redacted] item has the longest processing time of 10 business days as stated in the listing on our website. Therefore, the overall order would process when this final item had reached our shipping warehouse. I am sorry if this shipping process was misunderstood.The order shipped out in two separate packages and according to the following tracking information both have delivered at this time:[redacted] Tracking#[redacted]USPS Tracking#[redacted]If you have any additional questions on how the orders are processed and shipped from our warehouse please do not hesitate to contact our Customer Service department at 1-800-8-SADDLE.