The Ashby Inn and Restaurant

I spoke with the businessShe said that once the complaint was received by their business she tried to call the customer to discuss the issues in the complaintShe had to leave a messageHowever, when the customer called back they disconnected the call and have not tried to call the business back since that time

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
Hello- the venue claims they called here to discuss the complaint, but I did not receive a message? Nor did I try to call back, which the venue mentions as well (venue says "customer called back and phone was disconnected, and customer has not tried to call back"). If venue would like to still discuss, please have them call or email me. I want to make sure this never happens again. Thanks!

I spoke with*** from the business and she is more than willing to speak with the customer concerning this matterThe customer is welcome to contact her directly if she still wants to discuss this matter

I spoke with the business. She said that once the complaint was received by their business she tried to call the customer to discuss the issues in the complaint. She had to leave a message. However, when the customer called back they disconnected the call and have not tried to call the business back...

since that time.

Review: I work for a meeting planning company, and we attempted to set up a private dinner event for 9-10 guests for the evening of April 29, 2014 at this venue. On February 27, 2014, we spoke to the [redacted].) and confirmed the details of the event. The venue confirmed they were "normally closed on Tuesdays, but would open the restaurant specifically for our private event." We sent over our contract and credit card information in order to book the room- and our private dining menu selections- that same day. On April 11, 2014, our client was contacted by [redacted] directly and alerted that he would "need to guarantee 12 guests in order for the restaurant to open for his event." This was not discussed with us when we originally set up the event back in February. The 12 guarantee was agreed upon by our client. We then contacted the venue again on April 24th, 2014 and again had a discussion about guaranteeing 12 guests. We sent over an updated [redacted] which included the clause for the 12-guest minimum.On April 25th, we sent over our Final Paperwork which includes our Final Headcount, along with our credit card information again. We guaranteed 12 people. On April 28th- one day before the program- [redacted] contacted us and told us that she and her [redacted] would be "cancelling our reservation due to low attendance" and "would no longer be opening the restaurant to accommodate our group." We guaranteed the minimum of 12, so they had no right to cancel our event, much less with no notice. We now have to scramble to alert all our attendees, and to find a new venue with less than 24-hour notice. This is terrible and inconsiderate way to operate a business. If they could not- or did not want to- accommodate our group, they should have alerted us in February- not one day before the program. We will be alerting our entire company- which books events for 16 of the top 20 pharmaceutical companies- to blacklist this venue.Desired Settlement: We would like this business' Revdex.com rating updated to reflect their dishonest/inconsiderate business practices.

Business

Response:

I spoke with the business. She said that once the complaint was received by their business she tried to call the customer to discuss the issues in the complaint. She had to leave a message. However, when the customer called back they disconnected the call and have not tried to call the business back since that time.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Hello- the venue claims they called here to discuss the complaint, but I did not receive a message? Nor did I try to call back, which the venue mentions as well (venue says "customer called back and phone was disconnected, and customer has not tried to call back"). If venue would like to still discuss, please have them call or email me. I want to make sure this never happens again. Thanks!

Business

Response:

I spoke with[redacted] from the business and she is more than willing to speak with the customer concerning this matter. The customer is welcome to contact her directly if she still wants to discuss this matter.