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The Asphalt Company

3680 Kent St, Shoreview, Minnesota, United States, 55126-7012

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The Asphalt Company Reviews (%countItem)

I had a great experience with the Asphalt Company! They worked me into their schedule to make sure that my driveway was completed on time for my son's graduation party! Jim was very easy to work with and made sure my messages were returned in a timely manner. I would highly recommend them!

The Asphalt Company did a full tear out and replacement of my asphalt driveway. After waiting the additional time due to the higher than expected air temperatures, the day the Asphalt Company employee John C. said I could drive and park on the new driveway, all sorts of different tire indents and marks were visible on the driveway. I had to ask repeatedly for someone to come and take a look at the damage. After waiting weeks, two members of his crew stopped by to see the damage. They told me it would be covered under warranty at no cost to me and that I would get a response as to when the driveway would be replaced. After having to send multiple emails to the company to get a response as to when and what they will be doing to fix the new driveway. I was only told, " Sometime the first full week of September." This time has come and gone now with no word as to why they did not come or a different date for the work to be completed. I am very disappointed with the workmanship and customer service. It has been over three months since the driveway was replaced.

The Asphalt Company Response

In response to the problem the ***'s feel they have with their driveway. Please find the attached information from the MN Asphalt Pavement Association. We are also sending a request for a review of the subject pavement by The MN Asphalt Pavement Association to offer guidance on its condition assessment and prognosis.

Thank you,

Jim

Customer Response

I am rejecting this response because:I am filing with Anoka County Conciliation court October 20th 2017 to resolve the matter. Waiting over one month for a response is unacceptable, especially when in a previous email, the Asphalt Company admitted they would be at the house to replace the driveway.

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Address: 3680 Kent St, Shoreview, Minnesota, United States, 55126-7012

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