The Attic

Revdex.com spoke with a representative from the business who said that the customer brought in items for consignment, but then changed her mind after some items had already soldHe did acknowledge that they have to hold items for days, and that is their policy in working with the consignment industry to ensure nothing is stolenThis procedure was explained to the customerHe also stated he told the customer that she could come get what had not soldHe stated that the customer then proceeded to leave reviews and posts on social media sitesThe business responded to those posts saying she could come back and get what had not yet sold, but the customer has not been in communication with them to do soHe said that the offer still stands for the customer to get back the items that have not yet sold, but she needs to be in contact with them to do so

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] no such offer to refund,to repair,or explanation of why they were not clean was givenfurthermore when I went to the store to receive my items three items were not in the inventory but were in the store and I had to get them returnedthey also sold one item after being instructed not to sell it I believe these peole to be very dishonest and since my daughter was with me she can verify the interactiothey owe me for the sale of the earrings and I will accept that money plus the thirty-five dollar repair fee mailed to me by the tenth of the month There is alot of misrepresentation surrounding the alleged education and competance of the jeweler and the relationship as he is according to the owner both the manager and a contractor? I just dont want to be involved with this type of misrepresentation

Revdex.com spoke with a representative from the business who said that the customer brought in items for consignment, but then changed her mind after some items had already soldHe did acknowledge that they have to hold items for days, and that is their policy in working with the consignment industry
to ensure nothing is stolenThis procedure was explained to the customerHe also stated he told the customer that she could come get what had not soldHe stated that the customer then proceeded to leave reviews and posts on social media sitesThe business responded to those posts saying she could come back and get what had not yet sold, but the customer has not been in communication with them to do soHe said that the offer still stands for the customer to get back the items that have not yet sold, but she needs to be in contact with them to do so.

Revdex.com spoke to a representative of the business who had the exchange with the customerHe said that she regularly consigns items through their store, and has had work there done previouslyHe said that she brought in items for repairWhen the repair was completed, they showed her the items,
and she asked why several things weren't cleaned, and they explained to her that they wanted to see that she was satisfied with the repairs before they moved forward with doing cleaning that would be another charge, and they wanted her approvalShe asked why one of the items had been done a certain way and stated that she didn't like itAt that point, she was offered a refund, a store credit, or free repairs in the future since she had used them previously and was a regular customerShe declined at the time and said that it was okayThe manager said that she later came in, demanded to speak to the owner, at which point she was told that he was a silent owner, and didn't handle customer service issuesThe manager stated that she later came into the store and caused a scene with other customers and accused them of having stolen items and fake jewelry in the store, and she was asked at that point not to returnThe business stated they are still willing to offer her a refund of what she paid for the repairs, or store credit or free future jewelry repairs

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
no such offer to refund,to repair,or explanation of why they were not clean was givenfurthermore when I went to the store to receive my items three items were not in the inventory but were in the store and I had to get them returnedthey also sold one item after being instructed not to sell it I believe these peole to be very dishonest and since my daughter was with me she can verify the interactiothey owe me for the sale of the earrings and I will accept that money plus the thirty-five dollar repair fee mailed to me by the tenth of the month There is alot of misrepresentation surrounding the alleged education and competance of the jeweler and the relationship as he is according to the owner both the manager and a contractor? I just dont want to be involved with this type of misrepresentation

First of all you should have tried to get a hold of the Attic before you started writing nasty stuff about us before finding out the factsYou could have easily written to usThe Attic closed because MrOrlando is very ill with cancerHad you bothered to come into the store in May, June or
July
you would have known that since there were signs plastered all over the placeWe hired three people to make phone calls and I am
sure you were called at some pointAttached is a copy of our agreement which clearly states that it is your responsibility to keep track of your property left at the Attic After days The Attic
had the right to donate anything
that did not sell and was not picked up by the ownerWe had over consigners so it would be impossible to contact everyone
within their daysYou say you made several
phone calls to the Attic If that is so
you should have come in and removed your items since they had been there over
year and
you felt ignoredMrOrlando has been in and out of the hospital frequently since we closedWe have been trying to catch up
with people who are owed moneyYou did have some sales but you also had a balance owed to the Attic for a purchase you made and took with you and never completed paymentThis happened because of a trusting and good nature of MrOrlandoWe have reviewed your list and there is nothing there antique or remotely worth $The items are only
worth what someone is willing to
pay for them and since they sat in The store for months apparently no
one was willing to pay for themWhen the store closed any items not sold and not picked up
were donated as was our rightattached is a copy of the items you brought inYou were previously paid
for the room dividerItem on page is the same item as & on page Items & on page and items 1, 2, 11, 13, 14,
and the cedar chest sold for a total of $You are owed 1/of that which
is $ Your balance to the Attic was $plus taxThat equals$ ( Bottom of a table)Therefore you
are receiving a
check for $Please cash this check at once as the account will be closing as of the 1st of December and a new check will not be issued after
that dateAs I stated we had over consigners
and not one complaint other than
youThe Attic

? Revdex.com spoke to a representative of the business who had the exchange with the customerHe said that she regularly consigns items through their store, and has had work there done previouslyHe said that she brought in items for repairWhen the repair was completed, they showed her the items,
and she asked why several things weren't cleaned, and they explained to her that they wanted to see that she was satisfied with the repairs before they moved forward with doing cleaning that would be another charge, and they wanted her approvalShe asked why one of the items had been done a certain way and stated that she didn't like itAt that point, she was offered a refund, a store credit, or free repairs in the future since she had used them previously and was a regular customerShe declined at the time and said that it was okayThe manager said that she later came in, demanded to speak to the owner, at which point she was told that he was a silent owner, and didn't handle customer service issuesThe manager stated that she later came into the store and caused a scene with other customers and accused them of having stolen items and fake jewelry in the store, and she was asked at that point not to returnThe business stated they are still willing to offer her a refund of what she paid for the repairs, or store credit or free future jewelry repairs

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am very sorry to hear of Mr. Orlando’s illness however;
this does not excuse any of the circumstances that led up to this complaint. I reject the Attic response for several factual reasons; I never received the Attic’s contract “agreement” upon initial dealings with Mr. Orlando, therefore, I was never apprised there even was a 90-day policy in which to pick items. As a matter of fact, when I would stop in or call and inquire about my items, I was assured by Mr. Orlando that I had “no worries” and it was just a matter of time to find the right owners. Each inquiry,  I was informed by Mr. Orlando that my items were still viable. I realize there is no guarantee the items will sell and they are only worth what someone would pay but Mr. Orlando was the one telling me don’t worry you will make some money you have some really “nice items”.  I also never received a detailed list of all of the items turned upon initial consignment and again, when I would ask Mr. Orlando he would somehow make light of it and discount it as unnecessary. The only receipt I ever received was upon initial transfer of items to the Attic’s possession (see attached) and that was far from an itemized list. I brought at least two more rounds of items to the Attic in months following of which I was given no documentation at all. I had to personally try to document everything that I brought in order to keep track. Yes, I did call and leave several messages with no response and your attempt at turning that around to somehow be my fault is absurd. Where is the personal responsibility of the business to return phone calls? Also, my schedule was very busy in June, July and August and I could not get there during business hours. The last attempt at calling resulted in the number no longer being in service. It was at that point I get fed up and stopped in only to find the business closed. Your comment about getting touch with the Attic before I wrote “nasty stuff” makes no sense whatsoever, I clearly defined all my attempts at getting in touch with the Attic with no results. Again, I did everything humanly possible to try to communicate with the Attic but yet no ownership taken on the part of the business to do the right thing. The claim that I would have received a phone call regarding notice that the Attic was closing is false. I would have made arrangements to transport my items or made an informed decision regarding donating items. Why wasn’t I send a check for the items that did sell when the business closed? I think this clearly speaks to the integrity of the person or persons in control of the situation. In hind sight, I should have paid closer
attention to all of the red flags and not entrusted Mr. Orlando with my
personal items as I did.  Many of items,
especially the large pieces of furniture I parted with reluctantly as they came
with great history and sentiment but again was assured by Mr. Orland that I
would make some money and justify selling them. Clearly, this was not the
case.  I would have been much better off
putting these items on [redacted] or other sources and made more money, I
have no doubt now.  At least I would have
had much more control of the items at a minimum.  I have consigned with several businesses over
the years and have never been treated so unjustly. Forgive me if I could care
less about the fact that you claim there have been no other complaints.  That may or may not be true and unless someone
else comes forward through the Revdex.com, we will never know.  The simple fact remains that I was not
treated fairly. I will have no choice but to cash the check
for $121.28 but as far as I’m concerned you owe me much more.  More importantly, I will not accept your
explanation and your attempt to turn this around on me without taking any
personal responsibility.  With proper
communication, this situation could have been avoided altogether. Regards,
[redacted]

Revdex.com spoke with a representative from the business who said that the customer brought in items for consignment, but then changed her mind after some items had already sold. He did acknowledge that they have to hold items for 15 days, and that is their policy in working with the consignment industry...

to ensure nothing is stolen. This procedure was explained to the customer. He also stated he told the customer that she could come get what had not sold. He stated that the customer then proceeded to leave reviews and posts on social media sites. The business responded to those posts saying she could come back and get what had not yet sold, but the customer has not been in communication with them to do so. He said that the offer still stands for the customer to get back the items that have not yet sold, but she needs to be in contact with them to do so.

Revdex.com spoke to a representative of the business who had the exchange with the customer. He said that she regularly consigns items through their store, and has had work there done previously. He said that she brought in items for repair. When the...

repair was completed, they showed her the items, and she asked why several things weren't cleaned, and they explained to her that they wanted to see that she was satisfied with the repairs before they moved forward with doing cleaning that would be another charge, and they wanted her approval. She asked why one of the items had been done a certain way and stated that she didn't like it. At that point, she was offered a refund, a store credit, or free repairs in the future since she had used them previously and was a regular customer. She declined at the time and said that it was okay. The manager said that she later came in, demanded to speak to the owner, at which point she was told that he was a silent owner, and didn't handle customer service issues. The manager stated that she later came into the store and caused a scene with other customers and accused them of having stolen items and fake jewelry in the store, and she was asked at that point not to return. The business stated they are still willing to offer her a refund of what she paid for the repairs, or store credit or free future jewelry repairs.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
no such offer to refund,to repair,or explanation of why they were not clean was given. furthermore when I went to the store to receive my items three items were not in the inventory but were in the store and I had to get them returned. they also sold one item after being instructed not to sell it.  i believe  these peole to be very dishonest and since my daughter was with me she can verify the interactio. they owe me for the sale of the earrings and I will accept that money plus the thirty-five dollar repair fee mailed to me by the tenth of the month.  There is alot of misrepresentation surrounding the alleged education and competance of the jeweler and the relationship as he is according to the owner both the manager and a contractor? I just dont want to be involved with this type of misrepresentation.

Review: I gave the manager/jeweler three items to do simple repairs. items returned in damaged and dirty condition. I attempted to discuss with manager who was defensive and denied the issues. inasked to speak with his supervisor and was told the owner would call me . I recieved no call. I called back spoke to a woman who said she would have the owner call me. I did not recieve the call. I was also oncerned that the manager had me write the repair check to himself personally and gave me no recept.Desired Settlement: I want a call, an apology and some effort to correct the damage done. I want the owner to know that his manager is misrepresenting himself. there are also some pricing irregularities. I havr been a cudtomer for ten years

Business

Response:

Revdex.com spoke to a representative of the business who had the exchange with the customer. He said that she regularly consigns items through their store, and has had work there done previously. He said that she brought in items for repair. When the repair was completed, they showed her the items, and she asked why several things weren't cleaned, and they explained to her that they wanted to see that she was satisfied with the repairs before they moved forward with doing cleaning that would be another charge, and they wanted her approval. She asked why one of the items had been done a certain way and stated that she didn't like it. At that point, she was offered a refund, a store credit, or free repairs in the future since she had used them previously and was a regular customer. She declined at the time and said that it was okay. The manager said that she later came in, demanded to speak to the owner, at which point she was told that he was a silent owner, and didn't handle customer service issues. The manager stated that she later came into the store and caused a scene with other customers and accused them of having stolen items and fake jewelry in the store, and she was asked at that point not to return. The business stated they are still willing to offer her a refund of what she paid for the repairs, or store credit or free future jewelry repairs.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

no such offer to refund,to repair,or explanation of why they were not clean was given. furthermore when I went to the store to receive my items three items were not in the inventory but were in the store and I had to get them returned. they also sold one item after being instructed not to sell it. I believe these peole to be very dishonest and since my daughter was with me she can verify the interactio. they owe me for the sale of the earrings and I will accept that money plus the thirty-five dollar repair fee mailed to me by the tenth of the month. There is alot of misrepresentation surrounding the alleged education and competance of the jeweler and the relationship as he is according to the owner both the manager and a contractor? I just dont want to be involved with this type of misrepresentation.