The Auto Mall of Champaign

Bought a used SUV, had battery issues when we looked at it, was told it would be taken care of. Came back to get and it started right up but broke down on the way home. Had to call tow truck and have towed to repair shop, $1,000.00 + later it needed a rear drive shaft replaced. Had battery issues again at the repair shop and when we picked it up. Took it straight back to See Alex at the Auto mall we explained our frustration and he said just give me a chance to hVe my mechanic look at it. He calls and said it is drivable and asked when we would pick it up, said he likes to have it ready and around front for his customers. When we arrived to pick up we found it wasn't in front ready for us rather in the back of the building. He was hiding us so other customers couldn't see or hear us. Alex said over and over how there cars fall apart since after all they are used cars. So if the top Salesman himself says they will fall apart what does that say about there business. I find it hard to believe that they inspect any of their vehicles after reading a lot ot the reviews. Lots and lots of people are having the same issues and some get taken much worse than others. If I were you I wouldn't buy from them so you won't be the next one writing this kind of review.

Initial Business Response /* (1000, 10, 2016/06/10) */
To Whom It May Concern,
Mr*** *** test drove the Mazdaon more than one occasion before buying it and it was in running conditionBeing that the vehicle was years old and naturally not in perfect condition, he negotiated the price
$less than the asking priceHe was read his Buyer's Guide documentation that clearly states NO WARRANTY which he acknowledged and signedThere is an additional WE-OWE document that he signed as well that clearly states that No promises of any kind were being made by the dealership during or after the saleMr*** was not promised any additional services or repairs, and purchased the vehicle NO WARRANTYBuyer's Guide and WE-OWE documents are attachedThe dealership will not take any further action
Thank You

Initial Business Response /* (1000, 5, 2016/01/05) */
To Whom It May Concern:
We have addressed this issue with Ms***, she did not notify us of those issues until 01/02/As of the first issue: Ms*** was shown the vehicle's history at the time of sale, There are nearly 18,auto
related accidents every day so naturally some vehicle's may have been involved in some form of minor fender-benders and we are very vigilant when it comes to the transperancy of the products we sell, that is why we offer a free vehicle history report provided by Experian AutoCheck on any vehicle in our inventoryAny potential customer can simply go on our website and click on the link to view or print that report on ANY vehicle in stockWe do not control the content of such reports, that is strictly information provided by Experian, all we do is pay for that serviceIf a print out is not requested we do not print themAs for the second issue: the "not actual mileage." This issue has been addressed with the Illinois Secretary of State and it was a clerical mistake since the wrong box was checked, Ms***'s vehicle's miles are ACTUAL, a correction is being made as of 01/05/with the Illinois Secretary of State all applicable fees have been taken care of with absolutely no cost to Ms***, so this issue has been resolved as well
We have addressed all of these issues with Ms*** on 01/02/16, she has tasked us with looking into her new car purchase, we are currently looking into some options that best fit her budget and needsAgain, she will still have access to the same free Experian vehicle history reports and immediate service as all Auto Mall customers do
Thank You,
*** ***
Assistant GSM
Initial Consumer Rebuttal /* (2000, 7, 2016/01/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The reason I hadn't complained until the 2nd of JanWas do to the holidayI found out on the 31st of DecThat my car had these issuesWhen I was trying to trade in for a new carThat's when I Received a CARFAX from the other dealership I was trying to get a car from so that's how I ended up on January 2nd at Auto Mall so that *** the salesman could explain to me what was going on with my car ,because I was told that I could not trade my car in with the odometer reading not correctIf I have any further problems I will be in Contact with the Revdex.com
Thanks,

Initial Business Response /* (1000, 5, 2016/08/18) */
To Whom It May Concern:
After meeting with the customer, they were given the choice to trade in the car. The customer declined the offer. As far as the issues with the vehicle, they were addressed as a radio/radio screen not functioning,...

which they were aware of at the time of sale. The other issue was a passenger side power seat that wasn't functioning. We offered to try to repair those issues at a later time at a discounted rate.
Initial Consumer Rebuttal /* (3000, 7, 2016/08/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes we were told the screen did not work, we were told it was working a week pryor and we were also told it was the screen and we should go to best buy and just replace the screen. We figured out by going to best buy that it was more than the screen and that there was nothing they could do to help us. Also [redacted] keeps saying the radio and seat. The amp is out and it affects the screen, locks, seats, air conditioning, radio, gps, settings on car because we can't see the screen (everything is in Spanish) We received a call from [redacted] and he stated he wanted to try and help us out because we were good customers so we set a date to meet with him on Wednesday, August 17, 2016. When we met with him about trading in the vehicle he stated that we would lose everything from the first encounter and would need a consignor this time. He stated over and over again just the radio and the seat and that was not the only issue coming up regarding the vehicle. He took the fuse out that was controlling the amp and now the battery is not draining anymore. It was also affecting the air condition and the doors don't lock. We also asked to talk to the Manager or Corporate and we were still denied that information. He stated he would have the vehicle looked at by his service department in a week with a reduced cost for service. They are not Audi dealers and so who knows what type of work would be done correctly.
We took vehicle home on August 17, 2016 to get a second opinion and it has been at Rainbow Automotive since then and they stated the same thing and they told us the cost would be $5,000 plus labor and that is what The Champaign Auto Mall stated to do was not take it to an actual Audi dealer but to a side shop because he felt the Audi Dealer was outrageous with his price which we found was not true but the price was still about the same.
Final Business Response /* (4000, 11, 2016/09/14) */
We are sad that Mrs. [redacted] is unsatisfied with her vehicle. However, it is important to note that we did disclaim to Mrs. and Mr. [redacted] that the radio screen was inoperable and even had them acknowledge that on a We-Owe form. The vehicle was sold as-is no warranty. Our company will not be taking any further action on this matter.
Included is a copy of the signed We-Owe Form as well as a signed AS-IS Buyers Guide.
:[redacted].tiff:

Mr. [redacted] purchased a 2003 [redacted] with about 160K miles, the vehicle was sold as-is no warranty, and a signed we-owe stating nothing was owed or promised to him and that the sale was final. When Mr. [redacted] began complaining about his vehicle, I took the time to listen to him and as a...

courtesy I even scheduled a service appointment for him, to check if those concerns had any merit. Mr. [redacted] did not show up to the service appointment, called about a week later this time being very unpleasant. Again, I took the time to listen and be attentive to him, scheduled another service appointment for him. The vehicle was brought in for the service appointment by Mr. [redacted]'s parents, we addressed the concerns he had with regards to a running board and checked to see if there were any engine failures as well. No engine failure was found, we explained our findings with his parents, who were very pleasant people and I waived all the diagnostic and service fees incurred during the service appointment. Mr. [redacted] unsatisfied with the findings, belligerently insults one of our employees on social media and then resorted to violent threats and promised to physically harm our employees the following day over the phone. Mr. [redacted] is banned from our premises and any further contact from him will be directed to law enforcement. The dealership will not take any further steps at this moment.
Thank You