On August 8, claim # [redacted] was submitted by [redacted] for rust damage to his FOn this date, The Auto Saver System Increquested from the warranty holder a copy of the Limited Warranty agreement and photos of the damaged area in order to validate coverage On August 11, the requested document and photos where receivedIn addition to the requested documentation, the warranty holder also submitted an estimate of damage exceeding $ Upon review of this claim and photos submitted by Mr [redacted] , it was determent that the damage presented in the photos (photos attached in complaint) is in an advanced state of surface rust As stated in the limited warranty document, all damage must be reported to the company at the first sign of damage or within days of such damage It is the opinion of our agent that this damage has been present and visible far beyond the terms set forth in the limited warranty agreement for reporting damage to the CompanyOur agent’s opinion that this damage is in an advance state is consistent with the written estimate from [redacted] Auto Body attached to this complaint submitted by Mr [redacted] In the attached estimate for repair, the opinion of the estimator is to replace the damaged panels instead of repairing the damage, indicating that the panels are beyond repair and must be replacedIt is the position of this Company that if a panel is beyond repair, the damage was not reported within the terms of the limited warranty As stated in our limited warranty agreement, the repair obligation of the Company shall be limited to one repairing and painting of a damaged areaClaim # [redacted] was denied due to extensive damage not reported within the terms of our limited warranty As an act of good will, our Company will offer a product refund to Mr [redacted] in amount paid to the selling dealer for corrosion protection as documentedThe Auto Saver System Incwill hold no further liabilityRespectfully, Robert K
I sent a letter to the company as soon as I realized the damage to my vehicleThe areas of rust are on the roof of my vehicle an area that I wouldn't normally look atWhen I first noticed some spots of discoloration on my car I began to inspect my vehicle closerTo my surprise I found more spots that looked differentI sent out a letter as soon as I noticedMy letter was returned to me as the address on the original paperwork was not validI contacted the auto dealer from which I had purchased my vehicle without any help with contacting the autosaver company.? Not being an automotive type person I was not aware how long or at what stage the "rust" was at on my vehicleThe original agreement does not define the term "rust"There are several areas of damage reported to the company, all of which they refused to fixI feel that I have been taken advantage of as a consumer Regards, [redacted] ***
The warranty holder submitted a claim for rust damage to the [redacted] listed on the limited warranty agreementThe damage claimed was to multiple areas such as the roof, hood and both rear wheel openingsA copy of the warranty and photo of the damage area was requested in order to validate coverageUpon review of the requested information and the multiple photos submitted it was discover that the areas of damage were all in an advance state of corrosion, well beyond the terms of reporting as set forth in the limited warranty documentIt is our experience that the onset of corrosion to multiple panels of an automobile does not start at the same momentAs very clearly stated in the warranty agreement, all damage must be reported at the first sign of damage or within days of such damage, Failure to do so may cause your claim to be deniedIt is the opinion of our agent that the damage claimed has been present and very visible for quite some time, far beyond the condition that warranty repairs should be grantedDue to the negligence of the warranty holder in reporting damage to the Company this clam is denied.? ?
Please except this letter as a response to complaint #? # [redacted] The warranty holder submitted a claim for rust damage to the [redacted] listed on the limited warranty agreementThe damage claimed was to multiple areas such as the roof, hood and both rear wheel openingsA copy of the warranty and photo of the damage area was requested in order to validate coverageUpon review of the requested information and the multiple photos submitted it was discover that the areas of damage were all in an advance state of corrosion, well beyond the terms of reporting as set forth in the limited warranty documentIt is our experience that the onset of corrosion to multiple panels of an automobile does not start at the same momentAs very clearly stated in the warranty agreement, all damage must be reported at the first sign of damage or within days of such damage, Failure to do so may cause your claim to be deniedIt is the opinion of our agent that the damage claimed has been present and very visible for quite some time, far beyond the condition that warranty repairs should be grantedDue to the negligence of the warranty holder in reporting damage to the Company this clam is denied
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The term system implies a processIn this case The Auto Saver System, sold me a rust preventative systemThis process did not perform as it was supposed to or my truck would not have rustThis truck has been very well maintained as the service records at [redacted] will back-upI am disappointed with the outcome of this complaint but as a single individual I am unable to enter into a fight with a company whose pockets are deeper than mineAt this time I will accept a full refund of the purchase price $along with the sales tax I paid on the purchase of the Auto Saver System Regards, [redacted]
Please except this in response to Revdex.com complaint [redacted] At the request of our claim administrator our company instructed the claim agency to contact the warranty holder of this claim and Revdex.com complaint As instructed the warranty holder was contacted via phone and the warranty coverages, our product’s claim of performance and condition of the vehicle where all reviewed and debatedAt the outcome a monetary offer of good will was offered from our company and accepted by the warranty holderPlease consider this complaint as resolvedThank you in advance, Robert K
Revdex.com spoke to Cole at business and the following was relayed: Often customer's look at the service as an insurance instead of a limited warrantyWhen more than one area is rusting at the same time and some are much further along, these are issues that should have been identified with regular maintenanceWe consider a vehicle that is taken care of is a vehicle that is maintained within every month period and it is expected that rust would be noticedRust is a slow process and the pictures of the latch show an area that should have been noticed right awayThe offer to refund the cost of the original service remains
On August 8, claim # [redacted] was submitted by [redacted] for rust damage to his FOn this date, The Auto Saver System Increquested from the warranty holder a copy of the Limited Warranty agreement and photos of the damaged area in order to validate coverage On August 11, the requested document and photos where receivedIn addition to the requested documentation, the warranty holder also submitted an estimate of damage exceeding $ Upon review of this claim and photos submitted by Mr [redacted] , it was determent that the damage presented in the photos (photos attached in complaint) is in an advanced state of surface rust As stated in the limited warranty document, all damage must be reported to the company at the first sign of damage or within days of such damage It is the opinion of our agent that this damage has been present and visible far beyond the terms set forth in the limited warranty agreement for reporting damage to the CompanyOur agent’s opinion that this damage is in an advance state is consistent with the written estimate from [redacted] Auto Body attached to this complaint submitted by Mr [redacted] In the attached estimate for repair, the opinion of the estimator is to replace the damaged panels instead of repairing the damage, indicating that the panels are beyond repair and must be replacedIt is the position of this Company that if a panel is beyond repair, the damage was not reported within the terms of the limited warranty As stated in our limited warranty agreement, the repair obligation of the Company shall be limited to one repairing and painting of a damaged areaClaim # [redacted] was denied due to extensive damage not reported within the terms of our limited warranty As an act of good will, our Company will offer a product refund to Mr [redacted] in amount paid to the selling dealer for corrosion protection as documentedThe Auto Saver System Incwill hold no further liabilityRespectfully, Robert K
I sent a letter to the company as soon as I realized the damage to my vehicleThe areas of rust are on the roof of my vehicle an area that I wouldn't normally look atWhen I first noticed some spots of discoloration on my car I began to inspect my vehicle closerTo my surprise I found more spots that looked differentI sent out a letter as soon as I noticedMy letter was returned to me as the address on the original paperwork was not validI contacted the auto dealer from which I had purchased my vehicle without any help with contacting the autosaver company.? Not being an automotive type person I was not aware how long or at what stage the "rust" was at on my vehicleThe original agreement does not define the term "rust"There are several areas of damage reported to the company, all of which they refused to fixI feel that I have been taken advantage of as a consumer Regards, [redacted] ***
The warranty holder submitted a claim for rust damage to the [redacted] listed on the limited warranty agreementThe damage claimed was to multiple areas such as the roof, hood and both rear wheel openingsA copy of the warranty and photo of the damage area was requested in order to validate coverageUpon review of the requested information and the multiple photos submitted it was discover that the areas of damage were all in an advance state of corrosion, well beyond the terms of reporting as set forth in the limited warranty documentIt is our experience that the onset of corrosion to multiple panels of an automobile does not start at the same momentAs very clearly stated in the warranty agreement, all damage must be reported at the first sign of damage or within days of such damage, Failure to do so may cause your claim to be deniedIt is the opinion of our agent that the damage claimed has been present and very visible for quite some time, far beyond the condition that warranty repairs should be grantedDue to the negligence of the warranty holder in reporting damage to the Company this clam is denied.? ?
Please except this letter as a response to complaint #? # [redacted] The warranty holder submitted a claim for rust damage to the [redacted] listed on the limited warranty agreementThe damage claimed was to multiple areas such as the roof, hood and both rear wheel openingsA copy of the warranty and photo of the damage area was requested in order to validate coverageUpon review of the requested information and the multiple photos submitted it was discover that the areas of damage were all in an advance state of corrosion, well beyond the terms of reporting as set forth in the limited warranty documentIt is our experience that the onset of corrosion to multiple panels of an automobile does not start at the same momentAs very clearly stated in the warranty agreement, all damage must be reported at the first sign of damage or within days of such damage, Failure to do so may cause your claim to be deniedIt is the opinion of our agent that the damage claimed has been present and very visible for quite some time, far beyond the condition that warranty repairs should be grantedDue to the negligence of the warranty holder in reporting damage to the Company this clam is denied
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The term system implies a processIn this case The Auto Saver System, sold me a rust preventative systemThis process did not perform as it was supposed to or my truck would not have rustThis truck has been very well maintained as the service records at [redacted] will back-upI am disappointed with the outcome of this complaint but as a single individual I am unable to enter into a fight with a company whose pockets are deeper than mineAt this time I will accept a full refund of the purchase price $along with the sales tax I paid on the purchase of the Auto Saver System Regards, [redacted]
Please except this in response to Revdex.com complaint [redacted] At the request of our claim administrator our company instructed the claim agency to contact the warranty holder of this claim and Revdex.com complaint As instructed the warranty holder was contacted via phone and the warranty coverages, our product’s claim of performance and condition of the vehicle where all reviewed and debatedAt the outcome a monetary offer of good will was offered from our company and accepted by the warranty holderPlease consider this complaint as resolvedThank you in advance, Robert K
Revdex.com spoke to Cole at business and the following was relayed: Often customer's look at the service as an insurance instead of a limited warrantyWhen more than one area is rusting at the same time and some are much further along, these are issues that should have been identified with regular maintenanceWe consider a vehicle that is taken care of is a vehicle that is maintained within every month period and it is expected that rust would be noticedRust is a slow process and the pictures of the latch show an area that should have been noticed right awayThe offer to refund the cost of the original service remains