The Autobarn Mazda of Evanston

I have spoken to our Service Manager, [redacted] regarding the complaint from [redacted] ***r He has informed me the vehicles repairs are being done by our service department He also noted that the issue regarding the costs for recovering the vehicle the tow yard were covered by us[redacted] finally informed me that he had been in contact with [redacted] today, 11/20/and had addressed the issues and that the vehicle will be ready by tomorrow, 11/21/Thank you, [redacted] General ManagerThe Autobarn Mazda of Evanston [redacted] Direct

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12468627, and find that this resolution is satisfactory to me
Sincerely,
Lauren Miller

Initial Business Response /* (1000, 5, 2014/05/22) */
Contact Name and Title: *** ***
Contact Phone:
Contact Email: ***@theautobarn.com
Upon review we decided to offer a goodwill refundOur mistake was to assume that the customer would know
whether he had an alarm on his car or not.We contacted him on the th but have not heard backWe will recon tact today as we need his credit card info to refundPlease change the contact info for this dealership to my contact below.Thank you
Initial Consumer Rebuttal /* (2000, 7, 2014/05/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)

I have spoken to our Service Manager, [redacted] regarding the complaint from [redacted]r.  He has informed me the vehicles repairs are being done by our service department.  He also noted that the issue regarding the costs for recovering the vehicle the tow yard were covered by...

us.[redacted] finally informed me that he had been in contact with [redacted] today, 11/20/2017 and had addressed the issues and that the vehicle will be ready by tomorrow, 11/21/2017. Thank you, [redacted]General ManagerThe Autobarn Mazda of Evanston[redacted] Direct

I believe this is a situation where I missed the original complaint which caused this delay in my responding to you,  but I was able to personally talk to the customer about a month ago and I did do some goodwill for the customer on a vehicle that was clearly marked as a wholesale type AS IS...

vehicle.  He was informed the vehicle had not gone through typical inspection and that the car would carry no guarantees.  That being said, after speaking with both Mr. [redacted] and his wife and they explained the financial troubles they were in, I did goodwill some repairs his mechanic recommend and I even repaired an  additional item his mechanic missed, but I explained to Mr. [redacted] that my goodwill would be a onetime only. I believe this is a closed issue and would appreciate it being closed with the proper accolades for the dealership based on the above and beyond treatment the customer received on what was clearly an AS IS purchase. Regards, [redacted]